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Windows 7: Blank screen when starting windows

03 Feb 2010   #1

Windows Seven
Blank screen when starting windows

The problem started a few days ago where I start up my laptop and it will do one of two things, either come up with a black screen with nothing on it (sometimes just the cursor) or stay on the 'Welcome' screen for ages pretending it's loading.

It gets past the booting screens, just the Windows part of things is where it has trouble, i've had a Blue Screen come up once and i've added the error message below. I've also attached the .dmp file that it mentions in the message if anybody could look at this.

Im using 32 bit Windows Seven and have just added an extra gig of ram, unsure if this is anything to do with it. When I removed this extra RAM the problem persisted.

I would really appreciate it if anybody could help me out as it's getting frustrating.

Thanks a lot, Chris

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000006
BCP2: 82EF2E5C
BCP3: 8E83BA2C
BCP4: 8E83B610
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

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My System SpecsSystem Spec
03 Feb 2010   #2

Windows 7 Ultimate x64, Mint 9

Chris, it is very possible the RAM module is bad, and messing something up, though it is interesting it persisted after removal.

Lets try running MemTest with each RAM module:

Also, hit start and go to command prompt (right click, run as admin) and type: Check your RAM

sfc /scannow

My System SpecsSystem Spec

 Blank screen when starting windows

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