BSOD on sleep

tehdigester · 04 Feb 2010

Hi,
I hate vista because i used to always get crashes whenever i put my laptop to sleep.
So i got the Windows 7 RC and it was awesome. It fixed everything. So i bought it a few days ago and it was running fine till today. THE F****** BSOD IS BACK.
So i used bluescreenview and looked at the dmp's. Although i have 0 knowledge in using it. Pretty much it shows some files and then shows ntoskrnl.exe in red. (i shall attach the dmp if it helps).

(I haven't actually seen the bsod as i just press sleep and leave, next morning i see the comp off and it boots telling me it fails at life)

Please help me before i go crazy and kill somebody.

zigzag3143 · 04 Feb 2010

tehdigester said:

Hi,
I hate vista because i used to always get crashes whenever i put my laptop to sleep.
So i got the Windows 7 RC and it was awesome. It fixed everything. So i bought it a few days ago and it was running fine till today. THE F****** BSOD IS BACK.
So i used bluescreenview and looked at the dmp's. Although i have 0 knowledge in using it. Pretty much it shows some files and then shows ntoskrnl.exe in red. (i shall attach the dmp if it helps).

(I haven't actually seen the bsod as i just press sleep and leave, next morning i see the comp off and it boots telling me it fails at life)

Please help me before i go crazy and kill somebody.

Hi and welcome

this one was caused by your wifi driver (netw5v64.sys) which makes sense since whenever you wake or sleep it turns the wifi on and off.

I would download a fresh copy and install it
also
run a system file check
type cdm in search>right click and run as admin>sfc /scannow

let us know the results

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\020410-33072-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c15000 PsLoadedModuleList = 0xfffff800`02e52e50
Debug session time: Wed Feb  3 19:19:15.873 2010 (GMT-5)
System Uptime: 0 days 0:23:21.762
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004adca20, fffff80000b9c518, fffffa8004735770}

*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004adca20, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8004735770, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8004735770

DEVICE_OBJECT: fffffa8005579050

DRIVER_OBJECT: fffffa8005743710

IMAGE_NAME:  netw5v64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49cbab84

MODULE_NAME: netw5v64

FAULTING_MODULE: fffff88003e6a000 netw5v64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002cf5e23 to fffff80002c86f00

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`02cf5e23 : 00000000`0000009f 00000000`00000003 fffffa80`04adca20 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02c92fa6 : fffff800`00b9c600 fffff800`00b9c600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c570 fffff800`02c92326 : fffff800`02e35700 00000000`00015eff 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02c92e7e : 00000003`4383eaa2 fffff800`00b9cc58 00000000`00015eff fffff800`02e04268 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02c92697 : 00000000`c362d4c1 00000000`00015eff 00000000`c362d41e 00000000`000000ff : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02c8f6fa : fffff800`02dffe80 fffff800`02e0dc40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_netw5v64.sys

BUCKET_ID:  X64_0x9F_IMAGE_netw5v64.sys

Followup: MachineOwner
---------

tehdigester · 04 Feb 2010

Thankyou for your fast and informative reply zigzag3143,
I'm redownloading a rather large 380mb wifi driver from msi which is newer than my current one so should hopefully help (Although im wondering why its 370mb larger than the generic intel ones). Also i'm running the system file check atm. Will post results soon.

Thanks for the reply,
tehdigester

Results of file check: Windows Resource Protection did not find any integrity violations.
Results of installing the default intel wifilink 5100 drivers (msi ones failed) didnt help although it did update from v12 to 13.
Just had another bsod so it still aint working.

Any other advice?
Thanks

tehdigester · 05 Feb 2010

So yeah, still having problems. What should i do?

And i just rolled back the driver as it made my internet go REEEEEEEALLLLYYY slow.

zigzag3143 · 05 Feb 2010

tehdigester said:

So yeah, still having problems. What should i do?

And i just rolled back the driver as it made my internet go REEEEEEEALLLLYYY slow.

Could you upload the most recent DMP's

tehdigester · 05 Feb 2010

There it is,
thanks again for looking at it.

usasma · 06 Feb 2010

Still cites the wifi driver. Lot's of possibilities.

Test your router by going to a public wifi hotspot and see if you can make the system crash.
Test your system by hooking up with a wire to your router (turning the wifi off) and see if you can make the system crash

Please upload this info for us (I suspect an Internet aware application - such as a Security Center or Internet Security application):

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

Also, please remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- some driver links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:

Code:

adfs.SYS     Thu Jun 26 16:52:37 2008 - Adobe File System driver
PxHlpa64.sys Wed Mar 12 21:58:17 2008 - Sonic CD/DVD driver (used by many different CD/DVD application)
seehcri.sys  Wed Jan 09 03:41:35 2008 - Sony Ericsson Mobile Communications                                                              driver
SmSerl64.sys Fri Sep 26 04:45:56 2008 - Dialup Modem driver

Summary of the BSOD:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Feb  5 05:29:28.384 2010 (GMT-5)
System Uptime: 1 days 2:44:34.674
BugCheck 9F, {3, fffffa8004af0060, fffff800041c8518, fffffa80075c8910}
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

tehdigester · 06 Feb 2010

Thanks usasma for your reply,
I got the nfo and have attached it.
I'm going to reinstall the newer wifi driver to see of that helps as i realised the driver wasn't slowing my internet down, i just happed to get shaped at that exact time.
I also uninstalled Eset smart security and reinstalled nod32.

As for those drivers i cant seem to find any of them on the internet. And i'm not sure how i'm meant to uninstall it. Just delete the file from C:\Windows\System32\drivers? As i dont need the sony ericsson one anymore. As for the other three im not sure.

Thanks for your help,
Nikhil.

usasma · 06 Feb 2010

The drivers are out there. For the Adobe one - uninstall all Adobe stuff from your system. Then install what you need from the Adobe website as the need occurs.

For the Sony Ericsson, you have these 2 entries in your Start menu:

Start Menu\Programs\Sony Ericsson Public:Start Menu\Programs\Sony Ericsson Public
Start Menu\Programs\Sony Ericsson\Gordon's Gate Public:Start Menu\Programs\Sony Ericsson\Gordon's Gate Public

There will either be an uninstall entry there - or in the Control Panel...Programs...Uninstall a program

If you don't use your dialup modem, uninstall the drivers from Device Manager, then shut the system down and remove the dialup modem card.

For the PxHelp20.sys file, the easiest thing is to disable it using this free utility: Autoruns for Windows (it'll be in the driver tab)
Once it's disabled and you've rebooted - you may notice a problem with one of your CD/DVD apps. If so, that's probably the one that uses the PxHelp20.sys file (and should be uninstalled)

tehdigester · 06 Feb 2010

Wow, thanks for the quick reply usasma,
I uninstalled gordons gate and all other sony ericsson stuff a while ago so i dont know why the drivers still there.
Before trying any of your suggestions, i tried putting my laptop to sleep, and it worked, about 10 times without crashing. I'm gonna try a few more times over the next few days to make sure that it is definitely working. But i think im gonna put the blame on eset smart security for now as thats the only thing that ive changed.

Will reply soon with results.

Thanks usasma and zigzag3143 for your help.

---
Another thing i did (although i doubt if it did anything) was to untick "allow the computer to turn off this device to save power" for my wifi card in device manager.

A minor problem i noticed was that 2/10 times i tried sleeping the comp, when it booted back it didnt reconnect to the internet saying no network connections are available and doesnt seem to recognise the wifi card or something. Easy solution was to disable and enable the adapter in network and sharing center.

And i think i found out how to get rid of seehcri.sys, it was in device manager under usb controllers called "Sony Ericsson seehcri Control Device" Which i then uninstalled.

10/2/10 - Still working, thanks again.