Random reboot problem


  1. Posts : 3
    Windows 7 Ultimate
       #1

    Random reboot problem


    9hello guys,
    two weeks ago i bought myself some upgrade which are these:

    Intel i7 920 cpu
    gigabyte ga-ex58-ud3r rev 1.6 GA-EX58-UD3R (rev. 1.6) - GIGABYTE - Product - Motherboard - Specification

    Corsair 6gig kit. ddr3 3x2g CMX6GX3M3A1600C9

    And a Western digital 1TB 7200rmp 32mb cache hard disk

    Other components:

    MSI Nvidia 285 gtx video card
    AXP 630 watts PSU
    Dvd writer from HP

    i also use a wireless internet connection with a usb wireless receiver stick. this is the TP-LINK321G

    Now the problem:
    I'm having spontaneous reboots. computer just falls out and restarts immediatly.
    This happened once while downloading all the other times while gaming.
    -Temperatures are fine,no overheating
    -Memtest was fine
    -Upgraded all drivers + upgraded bios
    -inserted an older HD with windows xp on it,still the same problem.
    -have run 2 sticks of my memory in dual channel(deleted one stick)

    Here's some stuff from event viewer:

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 4/02/2010 23:17:15
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: shib-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2010-02-04T22:17:15.395212100Z" />
    <EventRecordID>3630</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>shib-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>

    Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
    Source: Microsoft-Windows-Kernel-EventTracing
    Date: 4/02/2010 23:17:18
    Event ID: 3
    Task Category: Session
    Level: Error
    Keywords: Session
    User: SYSTEM
    Computer: shib-PC
    Description:
    Session "Microsoft-Windows-Setup" stopped due to the following error: 0xC000000D
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>14</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2010-02-04T22:17:18.016016700Z" />
    <EventRecordID>17</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="196" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>shib-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="SessionName">Microsoft-Windows-Setup</Data>
    <Data Name="FileName">C:\Windows\Panther\setup.etl</Data>
    <Data Name="ErrorCode">3221225485</Data>
    <Data Name="LoggingMode">5</Data>
    </EventData>
    </Event>

    I also get some other warnings or errors which are these(not sure if they're usefull but i'll post em anyways):

    Log Name: Microsoft-Windows-Dhcp-Client/Admin
    Source: Microsoft-Windows-Dhcp-Client
    Date: 5/02/2010 0:06:43
    Event ID: 1003
    Task Category: Address Configuration State Event
    Level: Warning
    Keywords:
    User: LOCAL SERVICE
    Computer: shib-PC
    Description:
    Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0x0019E067D016. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
    <EventID>1003</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>3</Task>
    <Opcode>77</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2010-02-04T23:06:43.840263800Z" />
    <EventRecordID>20</EventRecordID>
    <Correlation />
    <Execution ProcessID="916" ThreadID="1812" />
    <Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
    <Computer>shib-PC</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    <EventData>
    <Data Name="HWLength">6</Data>
    <Data Name="HWAddress">0019E067D016</Data>
    <Data Name="StatusCode">121</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-DNS-Client
    Date: 5/02/2010 0:07:00
    Event ID: 1014
    Task Category: None
    Level: Warning
    Keywords:
    User: NETWORK SERVICE
    Computer: shib-PC
    Description:
    Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />
    <EventID>1014</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2010-02-04T23:07:00.563220300Z" />
    <EventRecordID>3747</EventRecordID>
    <Correlation />
    <Execution ProcessID="1056" ThreadID="3660" />
    <Channel>System</Channel>
    <Computer>shib-PC</Computer>
    <Security UserID="S-1-5-20" />
    </System>
    <EventData>
    <Data Name="QueryName">dns.msftncsi.com</Data>
    <Data Name="AddressLength">28</Data>
    <Data Name="Address">1700003500000000FEC000000000FFFF000000000000000301000000</Data>
    </EventData>
    </Event>

    Log Name: Application
    Source: Microsoft-Windows-CAPI2
    Date: 5/02/2010 0:26:50
    Event ID: 4107
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: shib-PC
    Description:
    Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.co...uthrootstl.cab> with error: A certificate chain could not be built to a trusted root authority.
    .
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />
    <EventID Qualifiers="0">4107</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2010-02-04T23:26:50.478279500Z" />
    <EventRecordID>831</EventRecordID>
    <Correlation />
    <Execution ProcessID="1056" ThreadID="2524" />
    <Channel>Application</Channel>
    <Computer>shib-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab</Data>
    <Data>A certificate chain could not be built to a trusted root authority.
    </Data>
    </EventData>
    </Event>

    Some pics from CPU-Z:

    CPU-Z Validator 3.1

    Have even been to pc store with pc and they've checked my pc + did stresstests with 3rdmark to check if he'd reboot. everything was fine.
    have no idea what to do now. all help is welcome

    Thx in advance,
    Shibby
    Last edited by Shibby; 04 Feb 2010 at 19:21.
      My Computer


  2. Posts : 3
    Windows 7 Ultimate
    Thread Starter
       #2

    doing an everst stability test atm.

    no throttling happened
    none of the cores went above 74degrees after 10 minutes testing

    also noticed my system information says i have a x64 based system :s

    Some conflicts,graphic card problem?

    http://img692.imageshack.us/img692/9489/hmz.png


    so strange he only crashes while im gaming.

    have done 3d mark tests -> no crashes

    everest stability test -> no crashes

    i start gaming -> crashed after abt 10 minutes
    Last edited by Shibby; 04 Feb 2010 at 21:17.
      My Computer


  3. Posts : 3
    Windows 7 Ultimate
    Thread Starter
       #3

    bump,nobody can help? :s
      My Computer


  4. Posts : 1
    Windows 7 Ultimate 64-bit
       #4

    possible problems


    Check for malware. If you are clean then continue, other posts have plenty on malware.

    Reinstall the Nvidia drivers. Unistall the drivers from the control panel and boot into safe mode to install the new drivers. What drivers are you using from Nvidia? I like 195.62 better than 196.21.

    I have had OS files corrupted cause this problem. If replacing drivers does not work then reinstall your OS.

    Temperature could still be an issue especially if you are running high end 3d GAMES. The games may push your PC past that of benchmarks. If you hit 80°C the computer will likely crash. Set the fan on your GPU to 100% and see if you still have a problem. You may need a better CPU cooling fan if the CPU is overheating.

    If this does not work then check your power requirements, particularly if you are over clocking. Even if PSU should be delivering enough power it could be faulty.
      My Computer


  5. Posts : 1
    Windows 7 Ultimate x64
       #5

    I'm having an almost identical issue. I'm running Windows 7 ultimate x64bit, 8GB with Gigabyte EP43T-UD3L motherboard.

    The weirdest behaviour is the following:

    I'll turn my PC on, it doesn it's random restart thing (sometimes as I log in, other times, before windows loads). I turn the PC off (power button), turn it back on - works fine...

    I've had it at the manufacturer a couple of times and as murphy would have it, the PC doesn't crash as much with them.

    What to do.
      My Computer


 

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