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Windows 7: BSOD's on a new machine

05 Feb 2010   #1
redmonster13

windows 7 64 bit
 
 
BSOD's on a new machine

I recently switched to 7 on my main machine and liked it so much I built a nice little dual core atom/ion machine and put it on there as well.

The atom machine has been suffering from BSOD's unfortunatly and I cant figure it out at all. I have tried hours of googling and run memtest so often it is my new nemesis and no help. I get this same dump almost every time it crashes

MODULE_NAME: nt

FAULTING_MODULE: fffff80002c1f000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
fffffa802523f2a0

FAULTING_IP:
nt+a4518
fffff800`02cc3518 498b4570 mov rax,qword ptr [r13+70h]

MM_INTERNAL_CODE: 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x50

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80002d0ebc2 to fffff80002c90f00

STACK_TEXT:
fffff880`0c1e1578 fffff800`02d0ebc2 : 00000000`00000050 fffffa80`2523f2a0 00000000`00000000 fffff880`0c1e16e0 : nt+0x71f00
fffff880`0c1e1580 00000000`00000050 : fffffa80`2523f2a0 00000000`00000000 fffff880`0c1e16e0 00000000`00000002 : nt+0xefbc2
fffff880`0c1e1588 fffffa80`2523f2a0 : 00000000`00000000 fffff880`0c1e16e0 00000000`00000002 fffffa80`07c0e350 : 0x50
fffff880`0c1e1590 00000000`00000000 : fffff880`0c1e16e0 00000000`00000002 fffffa80`07c0e350 fffffa80`c0000225 : 0xfffffa80`2523f2a0


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nt+a4518
fffff800`02cc3518 498b4570 mov rax,qword ptr [r13+70h]

SYMBOL_NAME: nt+a4518

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntoskrnl.exe

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner

If anyone can help I would really appreciate it.


My System SpecsSystem Spec
.
05 Feb 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by redmonster13 View Post
I recently switched to 7 on my main machine and liked it so much I built a nice little dual core atom/ion machine and put it on there as well.

The atom machine has been suffering from BSOD's unfortunatly and I cant figure it out at all. I have tried hours of googling and run memtest so often it is my new nemesis and no help. I get this same dump almost every time it crashes

MODULE_NAME: nt

FAULTING_MODULE: fffff80002c1f000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
fffffa802523f2a0

FAULTING_IP:
nt+a4518
fffff800`02cc3518 498b4570 mov rax,qword ptr [r13+70h]

MM_INTERNAL_CODE: 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x50

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80002d0ebc2 to fffff80002c90f00

STACK_TEXT:
fffff880`0c1e1578 fffff800`02d0ebc2 : 00000000`00000050 fffffa80`2523f2a0 00000000`00000000 fffff880`0c1e16e0 : nt+0x71f00
fffff880`0c1e1580 00000000`00000050 : fffffa80`2523f2a0 00000000`00000000 fffff880`0c1e16e0 00000000`00000002 : nt+0xefbc2
fffff880`0c1e1588 fffffa80`2523f2a0 : 00000000`00000000 fffff880`0c1e16e0 00000000`00000002 fffffa80`07c0e350 : 0x50
fffff880`0c1e1590 00000000`00000000 : fffff880`0c1e16e0 00000000`00000002 fffffa80`07c0e350 fffffa80`c0000225 : 0xfffffa80`2523f2a0


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nt+a4518
fffff800`02cc3518 498b4570 mov rax,qword ptr [r13+70h]

SYMBOL_NAME: nt+a4518

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntoskrnl.exe

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner

If anyone can help I would really appreciate it.

the are yhe usual causes of this bugcheck.
(go to top of page)

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

How long did you run memtest for?
Have you updated the BIOS?
Have yoou run a system file check?
My System SpecsSystem Spec
05 Feb 2010   #3
redmonster13

windows 7 64 bit
 
 

memtest ran for about 3 hours on the longest run.

I tried updating the bios and then the machine wouldnt even post.
(AMI put out a bios update that didnt play well with this mobo)

I have run chkdsk with no errors.

All the hardware is new but the memory wasnt on the compatibility list for the motherboard. I have ordered new ram, just going to put the ram that is in it now in my main machine.
My System SpecsSystem Spec
.

06 Feb 2010   #4
usasma
Microsoft MVP

 
 

So, what are the specs of the new machine (particularly the mobo and the atom processor)?
What version of Win7 are you running?

Note these items:
Quote:
unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
Mm is the Windows Memory Manager

Please upload/attach the minidump files so we can work with them

Try running Driver Verifier using these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
06 Feb 2010   #5
redmonster13

windows 7 64 bit
 
 

it is a zotac ionitx-d-e (atom 330)
4 gig's corsair twinx ddr2 800
western digital green edition 640g
lg cd/dvd burner
250w psu (came with the case)
Win7 build 7600 (not sure what else you need here)

I will zip up the dumps and email them to my main machine to post them, the up time on the atom machine is terrible and it bluescreens a lot now.
My System SpecsSystem Spec
06 Feb 2010   #6
redmonster13

windows 7 64 bit
 
 

these are the dump files
My System SpecsSystem Spec
06 Feb 2010   #7
usasma
Microsoft MVP

 
 

It's more than likely that you have a hardware problem. There are 17 memory dumps in the upload, 9 different STOP error codes, and 8 different causes.

Since one of the causes is related to your Norton/Symantec protection (and there are numerous other suggestions that it's at fault), I'd suggest doing this first:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
If that doesn't fix things, then I'd suggest these diagnostic tests:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

If the above tests don't reveal anything, then try these:
Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Try this free stress test: Free Software - GIMPS
All drivers appear to be 2009 or later (secdrv.sys and speedfan.sys are older, but that's normal)

Summary of the BSOD's:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jan 17 23:24:24.333 2010 (GMT-5)
System Uptime: 5 days 11:26:53.608
BugCheck 3B, {c0000005, fffff80002ce2416, fffff88009775b50, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExAcquireRundownProtectionCacheAwareEx+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  ccSvcHst.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 21 04:12:32.661 2010 (GMT-5)
System Uptime: 2 days 12:32:52.063
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
BugCheck 1000007E, {ffffffffc0000005, fffff88004a6cf9e, fffff8800316a508, fffff88003169d60}
Probably caused by : athrx.sys ( athrx+11f9e )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 28 04:16:16.741 2010 (GMT-5)
System Uptime: 6 days 9:28:36.564
BugCheck 4E, {99, 5a6f2, 2, 9038f}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 28 22:31:31.601 2010 (GMT-5)
System Uptime: 0 days 18:14:20.002
BugCheck 50, {fffffd6f80095aab, 0, fffff80002cd9dff, 7}
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+4df )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Feb  2 12:09:29.278 2010 (GMT-5)
System Uptime: 4 days 7:52:29.304
BugCheck 3B, {c0000005, fffff960000b88ba, fffff8800777d050, 0}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  chrome.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Feb  2 13:23:56.146 2010 (GMT-5)
System Uptime: 0 days 0:10:56.547
BugCheck 24, {1904fb, fffff88009a73838, fffff88009a73090, fffff880012d3d10}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  ccsvchst.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Feb  4 17:41:32.463 2010 (GMT-5)
System Uptime: 0 days 0:28:20.849
BugCheck E3, {fffffa8006190820, fffffa80030b8b60, 0, 2}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1a5e8 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iTunes.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Feb  4 22:04:23.960 2010 (GMT-5)
System Uptime: 0 days 1:59:42.972
BugCheck 50, {fffffa802523f2a0, 0, fffff80002cc3518, 2}
Probably caused by : memory_corruption ( nt!MiGetWsAndInsertVad+b8 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WerFault.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Feb  4 22:25:11.392 2010 (GMT-5)
System Uptime: 0 days 0:20:01.778
BugCheck 109, {a3a039d89a447564, b3b7465eecc14792, fffff80002def396, 1}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Feb  4 22:58:39.617 2010 (GMT-5)
System Uptime: 0 days 0:32:20.019
BugCheck 3B, {c0000005, fffff88002ce644b, fffff88008f60c70, 0}
Probably caused by : SYMTDIV.SYS ( SYMTDIV+1044b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Feb  5 13:18:57.615 2010 (GMT-5)
System Uptime: 0 days 0:04:58.001
BugCheck 50, {fffffa814401591b, 0, fffff80002c9fdff, 5}
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+4df )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Feb  5 13:26:36.777 2010 (GMT-5)
System Uptime: 0 days 0:06:57.163
BugCheck 4E, {99, 2ff36, 3, 34d46}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Feb  5 13:39:52.011 2010 (GMT-5)
System Uptime: 0 days 0:12:33.412
BugCheck 50, {fffff3200e9d97c0, 0, fffff880012d307a, 7}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  wmplayer.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Feb  5 21:50:25.242 2010 (GMT-5)
System Uptime: 0 days 1:47:24.628
BugCheck D1, {40, 7, 0, fffff880045a362d}
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Feb  6 11:43:59.263 2010 (GMT-5)
System Uptime: 0 days 13:52:48.665
BugCheck 3B, {c0000005, fffff8800f0fed1a, fffff88009851810, 0}
Probably caused by : nvlddmkm.sys ( nvlddmkm+36d1a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Feb  6 11:47:00.666 2010 (GMT-5)
System Uptime: 0 days 0:02:19.068
BugCheck 3B, {c000001d, fffff880011cb79c, fffff8800986e030, 0}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Feb  6 11:49:23.696 2010 (GMT-5)
System Uptime: 0 days 0:01:38.098
BugCheck FE, {6, fffffa8006076c00, 43787254, 0}
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_AssertSig+25 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
My System SpecsSystem Spec
11 Feb 2010   #8
redmonster13

windows 7 64 bit
 
 

New ram seems to have fixed the problem. I guess that just becuase the memory passes memtest doent mean it plays well with the mobo.
My System SpecsSystem Spec
Reply

 BSOD's on a new machine




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