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Windows 7: Pc shuts down suddenly

05 Feb 2010   #1
lostsoul777

Windows 7 Ultimate
 
 
Pc shuts down suddenly

This problem started a week ago.

When the pc shut down i can`t turn it on right away (nothing happens), so i have to unplug the power cord for about 10 secs to turn it back

i thought the problem was processor overheated, so i bought termal paste, now temps are good, arround 39C IDLE and 55 under heavy load.

so, i don`t know why my pc keep shutting down suddenly.

(i have pc specs in my sing, if you do need any other info just let me know)

i really appreciate your help, i`ll be waiting your answer, thank you.


My System SpecsSystem Spec
.
05 Feb 2010   #2
steve-pressman

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

I experienced something similar a few years back on an older rig, it turned out to be the PSU was dying might well be the same thing on your system.


Steve
My System SpecsSystem Spec
05 Feb 2010   #3
lostsoul777

Windows 7 Ultimate
 
 

any way to know if its the psu? some software test?

because i don`t have any other psu to check.

Btw i bought this psu only one year ago
My System SpecsSystem Spec
.

05 Feb 2010   #4
steve-pressman

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

Sorry I have no idea about testing software


Steve
My System SpecsSystem Spec
06 Feb 2010   #5
usasma
Microsoft MVP

 
 

No testing software that I know of for PSU's - although programs like CPU-z and SpeedFan can tell you abit about it.

Please do the following to see if we can get any info:
Quote:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
My System SpecsSystem Spec
09 Feb 2010   #6
lostsoul777

Windows 7 Ultimate
 
 

Problem Solved.

I realized that CMOS battery was causing the problem; the battery was low.
so i changed it.

no more suddenly shut downs, pc its working just fine.

Thanks for help anyway.
My System SpecsSystem Spec
10 Feb 2010   #7
lostsoul777

Windows 7 Ultimate
 
 

Solved only For 3 days,

pc just shut down today twice.

its was not a CMOS Battery problem.

heres its the minidump files.

Thanks.
My System SpecsSystem Spec
11 Feb 2010   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by lostsoul777 View Post
Solved only For 3 days,

pc just shut down today twice.

its was not a CMOS Battery problem.

heres its the minidump files.

Thanks.
First crash was probably caused by tcpip.sys and the second your video driver.

i would

dl a fresh video driver and install it
reinstall you network driver
run a system file check
type cmd in search>right click and run as admin>sfc /scanno
Update the drivers listed below

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\081409-15937-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7100 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7100.0.x86fre.winmain_win7rc.090421-1700
Machine Name:
Kernel base = 0x82842000 PsLoadedModuleList = 0x8298a810
Debug session time: Fri Aug 14 19:47:31.754 2009 (GMT-5)
System Uptime: 0 days 4:15:42.223
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
......
Unable to load image \SystemRoot\System32\drivers\tcpip.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {b864a, 2, 0, 88c6ba41}

*** WARNING: Unable to verify timestamp for afd.sys
*** ERROR: Module load completed but symbols could not be loaded for afd.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
REALLY OLD DRIVER THAT NEED UPDATING
Code:
pfc.sys        0x8dd4a000    0x8dd4c680    0x00002680    0x3d94e153    9/27/2002 5:53:07 PM                        
PPJoyBus.sys        0x8dc21000    0x8dc24680    0x00003680    0x417b4774    10/24/2004 1:11:00 AM                        
PPortJoy.sys        0x8e098000    0x8e09f080    0x00007080    0x417b4774    10/24/2004 1:11:00 AM                        
libusb0.sys        0x8e088000    0x8e096000    0x0000e000    0x422f5379    3/9/2005 2:50:17 PM                        
nvport.sys        0x8dae4000    0x8daeb000    0x00007000    0x43ffef90    2/25/2006 12:48:00 AM                        
MTictwl.sys        0x88ef7000    0x88efa400    0x00003400    0x44f29e9a    8/28/2006 2:43:22 AM                        
secdrv.SYS        0x9d94b000    0x9d955000    0x0000a000    0x45080528    9/13/2006 8:18:32 AM                        
fbtusb.sys        0x8e1b5000    0x8e1b9c00    0x00004c00    0x47cff00f    3/6/2008 8:22:23 AM
My System SpecsSystem Spec
11 Feb 2010   #9
smarteyeball

 
 

Quote   Quote: Originally Posted by lostsoul777 View Post
This problem started a week ago.

When the pc shut down i can`t turn it on right away (nothing happens), so i have to unplug the power cord for about 10 secs to turn it back



Quote   Quote: Originally Posted by lostsoul777 View Post
any way to know if its the psu? some software test?

because i don`t have any other psu to check.

Btw i bought this psu only one year ago
The only 'real' way to test a PSU is with a multimeter.

However you can monitor it via software which is read straight from the BIOS sensors. It will give you a fair indication of what's going on.

Download HWMonitor and check the voltages:

CPUID

Pay attention to the 12v and 3.3v

A PSU can go at any time regardless of brand, age, quality etc.
My System SpecsSystem Spec
11 Feb 2010   #10
lostsoul777

Windows 7 Ultimate
 
 

i don`t know if i`m right but those minidump files seems to be dated 14/08/09

this problem started just a month ago.

Here its the screenshot of CPU-Z

12V seems to be low, i`m right?

please give your diagnostic

Thank you.
My System SpecsSystem Spec
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 Pc shuts down suddenly




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