Need help with BSOD Windows 7 x64


  1. relish
    Posts : 8
    Windows 7 x64
       New #1

    Need help with BSOD Windows 7 x64


    Hi guys, I need some help with a BSOD error. I was wondering if someone could take a look at it. Last time I got this error, I was only using MSN with Video Call and Internet Explorer. Thanks a lot for your help!

    Specs of the laptop:
    Gateway NV5329h
    AMD Turion II X2 M500
    ATI Mobility Radeon 4570 512mb
    4GB RAM DDR2

    This is error message and I've included my dmp file. Thanks again!

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105
    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: 0000000000000000
    BCP3: FFFFF88007D2C0A0
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\020510-28173-01.dmp
    C:\Users\Gateway\AppData\Local\Temp\WER-83164-0.sysdata.xml
      My Computer
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  3. Pauly
    Posts : 2,573
    Win7 Ultimate X64
       New #2

    Only one dump file please post more if you have them

    Dump reports error 0x3b BSOD Index have a look here for a bit more info/causes, i would start by running memtest Memtest86+ - Advanced Memory Diagnostic Tool to check ram for errors recommend minimum of 5 passes (this will take a long time) and run a HDD diagnostic check HD Diagnostic

    Your gfx drivers are over 6 months old i would update them also http://www.amd.com/uk/Pages/AMDHomePage.aspx

    Also run a system file check to verify integrity of files
    Start>cmd.exe>right click run as admin>type sfc /scannow

    You also have some other older drivers on your system i would look into updating them if poss, especially the oldest two
    SSPORT.sys 11/08/2005
    mdmxsdk.sys 19/06/2006
    CAX_CNXT.sys 13/02/2009
    CAXHWAZL.sys 13/02/2009
    CAX_DPV.sys 13/02/2009
    NTIDrvr.sys 25/03/2009
    DKbFltr.sys 26/03/2009
    usbfilter.sys 03/04/2009
    UBHelper.sys 27/04/2009
    amdsata.sys 28/04/2009
    dump_amdsata.sys 28/04/2009
    amdxata.sys 28/04/2009
    XAudio64.sys 29/04/2009

    If your not sure how google the drivers find out what hardware/software/program they belong to and then check manufacturers www for updates

    Hope this helps, post back your results
      My Computer
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  4. relish
    Posts : 8
    Windows 7 x64
    Thread Starter
       New #3

    Thank you very much for your help! I will try your suggestions and post back if the problem persists.
      My Computer
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