Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Need help with BSOD Windows 7 x64

05 Feb 2010   #1

Windows 7 x64
Need help with BSOD Windows 7 x64

Hi guys, I need some help with a BSOD error. I was wondering if someone could take a look at it. Last time I got this error, I was only using MSN with Video Call and Internet Explorer. Thanks a lot for your help!

Specs of the laptop:
Gateway NV5329h
AMD Turion II X2 M500
ATI Mobility Radeon 4570 512mb

This is error message and I've included my dmp file. Thanks again!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 4105
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: 0000000000000000
BCP3: FFFFF88007D2C0A0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:

My System SpecsSystem Spec
05 Feb 2010   #2

Win7 Ultimate X64

Only one dump file please post more if you have them

Dump reports error 0x3b BSOD Index have a look here for a bit more info/causes, i would start by running memtest Memtest86+ - Advanced Memory Diagnostic Tool to check ram for errors recommend minimum of 5 passes (this will take a long time) and run a HDD diagnostic check HD Diagnostic

Your gfx drivers are over 6 months old i would update them also

Also run a system file check to verify integrity of files
Start>cmd.exe>right click run as admin>type sfc /scannow

You also have some other older drivers on your system i would look into updating them if poss, especially the oldest two
SSPORT.sys 11/08/2005
mdmxsdk.sys 19/06/2006
CAX_CNXT.sys 13/02/2009
CAXHWAZL.sys 13/02/2009
CAX_DPV.sys 13/02/2009
NTIDrvr.sys 25/03/2009
DKbFltr.sys 26/03/2009
usbfilter.sys 03/04/2009
UBHelper.sys 27/04/2009
amdsata.sys 28/04/2009
dump_amdsata.sys 28/04/2009
amdxata.sys 28/04/2009
XAudio64.sys 29/04/2009

If your not sure how google the drivers find out what hardware/software/program they belong to and then check manufacturers www for updates

Hope this helps, post back your results
My System SpecsSystem Spec
05 Feb 2010   #3

Windows 7 x64

Thank you very much for your help! I will try your suggestions and post back if the problem persists.
My System SpecsSystem Spec


 Need help with BSOD Windows 7 x64

Thread Tools

Similar help and support threads
Thread Forum
BSOD BlueScreen Windows 7x64 Error BSOD 0000000000041790
Necesito ayuda con este problema, muchas gracias.
BSOD Help and Support
BSOD on Windows Update; BSOD when playing games
NOTE: DM log collector seem to be getting stuck when collecting msinfo32.nfo, so the attached file can be incomplete. Please let me know if it can take longer than 10 minutes to collect this data so i will run the program again. BSOD #1: It started at around January 15th - basically when i shoot...
BSOD Help and Support
BSOD using FULL windows 7, no BSOD using safe mode
My computer has been stable for years, however recently I have been getting BSOD when doing any task. Windows will sometimes load to the desktop and I am able to watch video, run windows score, check email, etc before it will BSOD. Other times, it will BSOD before getting to the windows login...
BSOD Help and Support
lots of BSOD - Format, Clean windows install - Still same BSOD
Hi, I use a 1.5 year old aces aspire 5738z and I think it just died on me. Here is what happens. Whatever I do it cannot stay without a BSOD for more than 10 minutes. I tried reinstalling drivers and it did not change anything so I tried several things but finally just formated it and installed...
BSOD Help and Support
BSOD Starting Windows Virtual PC Machines (any machine, always bsod)
Hello All, I've been getting consistent BSODs while trying to start Windows Virtual PC (not Microsoft Virtual PC 2007) machines on my computer. I've tried various driver updates and a bios update and several system restores along the way, but to no avail. In the attached dump files, the last...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:03.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App