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Windows 7: lots of BSOD when putting laptop to sleep

27 Feb 2010   #11
ed94582

Windows 7
 
 
Still happening here is the latest DMP file...

Here is the latest minidump....


My System SpecsSystem Spec
.
27 Feb 2010   #12
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by ed94582 View Post
Here is the latest minidump....
all of your minidumps show in windows debugger as
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 44, {fffffa8005cb2ad0, 1d7b, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+31b6c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MULTIPLE_IRP_COMPLETE_REQUESTS (44)
A driver has requested that an IRP be completed (IoCompleteRequest()), but
the packet has already been completed
. This is a tough bug to find because
the easiest case, a driver actually attempted to complete its own packet
twice, is generally not what happened. Rather, two separate drivers each
believe that they own the packet, and each attempts to complete it. The
first actually works, and the second fails. Tracking down which drivers
in the system actually did this is difficult, generally because the trails
of the first driver have been covered by the second. However, the driver
stack for the current request can be found by examining the DeviceObject
fields in each of the stack locations.
Arguments:
Arg1: fffffa8005cb2ad0, Address of the IRP
Arg2: 0000000000001d7b
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


IRP_ADDRESS: ffffffffffffff88

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x44

PROCESS_NAME: ccsvchst.exe

CURRENT_IRQL: 1

LAST_CONTROL_TRANSFER: from fffff8000347ee61 to fffff800034c9f00

STACK_TEXT:
fffff880`0d65d8f8 fffff800`0347ee61 : 00000000`00000044 fffffa80`05cb2ad0 00000000`00001d7b 00000000`00000000 : nt!KeBugCheckEx
fffff880`0d65d900 fffff800`034e97c4 : fffffa80`05cb2ad0 fffffa80`00000000 fffffa80`07060700 fffff800`03458000 : nt! ?? ::FNODOBFM::`string'+0x31b6c
fffff880`0d65d940 fffff800`037dd975 : 00000000`00000000 fffffa80`059ef240 00000000`00000000 fffffa80`05cb2ad0 : nt!IopCompleteRequest+0x824
fffff880`0d65da10 fffff800`037e5143 : fffffa80`059ef240 fffffa80`05cb2a01 fffffa80`059ef240 00000000`00000002 : nt!IopSynchronousServiceTail+0x145
fffff880`0d65da80 fffff800`034c9153 : 00000000`00002840 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtReadFile+0x631
fffff880`0d65db70 00000000`74e42dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0288f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74e42dd9


STACK_COMMAND: kb

FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+31b6c
fffff800`0347ee61 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+31b6c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600

FAILURE_BUCKET_ID: X64_0x44_nt!_??_::FNODOBFM::_string_+31b6c

BUCKET_ID: X64_0x44_nt!_??_::FNODOBFM::_string_+31b6c

Followup: MachineOwner
---------
Ntkrnlmp.exe isnt the cause but simply the NT kernel tipping over as a result ....

ccsvchst.exe is involved in this crash and this is a component of symantec security, can you please unninstall norton AV and firewall if installed and replace with MSE for debugging purposes ?

you also have some very old drivers on your system
Quote:
mdmxsdk.sys fffff880`0269d000 fffff880`026a1280 0x00004280 0x449716be 19/06/2006 21:27:26
xaudio64.sys fffff880`02955000 fffff880`0295d000 0x00008000 0x456cd810 29/11/2006 00:45:04
CAX_CNXT.sys fffff880`09400000 fffff880`094c8000 0x000c8000 0x458c403a 22/12/2006 20:29:46
CAXHWAZL.sys fffff880`09560000 fffff880`095b4000 0x00054000 0x458c4077 22/12/2006 20:30:47
CAX_DPV.sys fffff880`0984c000 fffff880`099c6000 0x0017a000 0x458c4114 22/12/2006 20:33:24
regi.sys fffff880`02903000 fffff880`0290b000 0x00008000 0x462393ee 16/04/2007 15:19:10
SFEP.sys fffff880`05663000 fffff880`05665c80 0x00002c80 0x46b2beb9 03/08/2007 05:35:53
Apfiltr.sys fffff880`041c0000 fffff880`041f3000 0x00033000 0x475fa46f 12/12/2007 09:05:51
ArcSoftKsUFilter.sys fffff880`0982e000 fffff880`09838000 0x0000a000 0x47f4acbc 03/04/2008 10:09:00
iaStor.sys fffff880`01076000 fffff880`01184000 0x0010e000 0x4805479b 16/04/2008 00:26:03
dump_iaStor.sys fffff880`09e94000 fffff880`09fa2000 0x0010e000 0x4805479b 16/04/2008 00:26:03
rimssn64.sys fffff880`040d0000 fffff880`040ee000 0x0001e000 0x48bcfe38 02/09/2008 08:50:00
risdsn64.sys fffff880`05be7000 fffff880`05bff000 0x00018000 0x48d76b3b 22/09/2008 09:54:03
which need replacing or removing ??
  • mdmxsdk.sys is Conexant Modem
    xaudio64.sys is Conexant Modem Audio
    CAX_CNXT.sys is Conexant Modem as well
    CAXHWAZL.sys is Conexant Modem
    CAX_DPV.sys is Conexant Modem
    regi.sys is Symantec Anitivirus
    SFEP.sys is a Sony Firmware Extension Parser driver
    Apfiltr.sys is possibly a driver for laptop keyboard/touchpad devices
    ArcSoftKsUFilter.sys possibly ArcSoft Magic-i Visual Effect - ArcSoft, Inc ?
    iaStor.sys is an intel driver used to control the SATA disks
    dump_iaStor.sys is also an Intel SATA driver for hard drives
    rimssn64.sys is for your Ricoh Memory card reader
    risdsn64.sys is for your Ricoh Memory card reader

you definitely need to get yourself to the Sony Vaio website and check you have the latest BIOS and update all of your drivers and unninstall anything Norton
My System SpecsSystem Spec
28 Feb 2010   #13
ed94582

Windows 7
 
 
Thanks but quick question...

I had gone to the Sony Vaio website and download and installed a bunch a new drivers before but do they install over the old drivers or do I need manually uninstall the old drivers? If so, what id the best way to do this?

Thanks!
My System SpecsSystem Spec
.

28 Feb 2010   #14
ed94582

Windows 7
 
 

Also when I bought my laptop in August 2009 it was a Vista system but included an upgrade to Windows 7. I used the Windows 7 upgrade in October. Everything seemed to work fine but i started getting these BSOD errors around Dec/Jan.
My System SpecsSystem Spec
28 Feb 2010   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ed94582 View Post
Also when I bought my laptop in August 2009 it was a Vista system but included an upgrade to Windows 7. I used the Windows 7 upgrade in October. Everything seemed to work fine but i started getting these BSOD errors around Dec/Jan.

Probably caused by fltmgr.sys the file manager for win 7.

I would run a system file check to verify it and repair it
type cmd in search>right click and run as admin>sfc /scannow

let us know the results as you may have to run it again

Ken
My System SpecsSystem Spec
01 Mar 2010   #16
ed94582

Windows 7
 
 
Thanks. Tried this but...

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by ed94582 View Post
Also when I bought my laptop in August 2009 it was a Vista system but included an upgrade to Windows 7. I used the Windows 7 upgrade in October. Everything seemed to work fine but i started getting these BSOD errors around Dec/Jan.

Probably caused by fltmgr.sys the file manager for win 7.

I would run a system file check to verify it and repair it
type cmd in search>right click and run as admin>sfc /scannow

let us know the results as you may have to run it againhttps://www.sevenforums.com/images/smilies/huh.gif

Ken

Tried this but it came back with "Windows Resource Protection did not find any integrity violations"

not sure what this means...
My System SpecsSystem Spec
01 Mar 2010   #17
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by ed94582 View Post
I had gone to the Sony Vaio website and download and installed a bunch a new drivers before but do they install over the old drivers or do I need manually uninstall the old drivers? If so, what id the best way to do this?

Thanks!
yes just over install and have you unninstalled Norton ?
My System SpecsSystem Spec
Reply

 lots of BSOD when putting laptop to sleep




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