Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Help Blue Screen of Death

07 Feb 2010   #1
77paula

windows 7 home 64 bit
 
 
Help Blue Screen of Death

Hi - I'm new to the forum and was hoping if someone could help me with a problem I have. When I am using Itunes or Spotify, after a while I get a blue screen error. The pc freezes and then crashes. When I restart I get the following error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80082474E0
BCP2: FFFFF88004C4A490
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020510-22323-01.dmp
C:\Users\Paula\AppData\Local\Temp\WER-57236-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I have been trying to figure this one out myself but it keeps happening - I have also downloaded the latest driver for my nvidia geforce graphics card.



I am running windows 7 home 64bit.



Thanks!



My System SpecsSystem Spec
.
07 Feb 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by 77paula View Post
Hi - I'm new to the forum and was hoping if someone could help me with a problem I have. When I am using Itunes or Spotify, after a while I get a blue screen error. The pc freezes and then crashes. When I restart I get the following error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80082474E0
BCP2: FFFFF88004C4A490
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020510-22323-01.dmp
C:\Users\Paula\AppData\Local\Temp\WER-57236-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I have been trying to figure this one out myself but it keeps happening - I have also downloaded the latest driver for my nvidia geforce graphics card.



I am running windows 7 home 64bit.



Thanks!
hi and welcome

these are obvious, your video driver.

I would download and install a fresh copy
run a system file check
type cmd in search>right click and run as admin>sfc /scannow

If you are overclocking stop

Ken


Code:
020110-16130-01.dmp    2/1/2010 9:32:28 PM        0x00000116    fffffa80`043e04e0    fffff880`0763d490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020110-16130-01.dmp    2    15    7600    
020210-26722-01.dmp    2/2/2010 8:58:14 PM        0x00000116    fffffa80`03d464e0    fffff880`04cc8490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020210-26722-01.dmp    2    15    7600    
020510-22323-01.dmp    2/5/2010 8:10:58 PM        0x00000116    fffffa80`082474e0    fffff880`04c4a490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020510-22323-01.dmp    2    15    7600
My System SpecsSystem Spec
08 Feb 2010   #3
77paula

windows 7 home 64 bit
 
 

Hi thanks for the advice - I installed a fresh copy of the driver and ran the system scan which said that 'windows resource protection did not find any integrity violations'. The pc seems to be running ok now so thank you and if it happens again then I will repost!!

Thanks again
My System SpecsSystem Spec
.

15 Feb 2010   #4
77paula

windows 7 home 64 bit
 
 

Hi

So it seems that my pc is still getting the blue screen error! Any other ideas about what I can do to fix it would be greatly appreciated. New dump files have been added.

Thanks in advance!
My System SpecsSystem Spec
18 Feb 2010   #5
usasma
Microsoft MVP

 
 

Procedures for the STOP 0x116 error: https://www.sevenforums.com/crash-loc...eshooting.html

Basically what it says is:
- try new drivers (you've done that)
- if it's a desktop, open the case and ensure that your fans are working, that air is getting to the video card and it's cooler (for a laptop, blow it out with canned air). Try pointing a house fan into the case to see if that improves things.
- if all of that doesn't help, then it's time to replace the video card.

This free stress test should confirm that it's an issue with the video card at that point:
Quote:
Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
My System SpecsSystem Spec
Reply

 Help Blue Screen of Death




Thread Tools




Similar help and support threads
Thread Forum
Stuck on black screen of death, after blue screen of death
In need of serious help.* To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said...
General Discussion
Geforce 7300 LE - Blue screen of death - Multiple lines down screen.
Today I booted my computer up to be promoted with a black screen, I gave it a good half an hour before forcing it to shutdown, to which when I booted it back up. Was then promoted with a blue screen about the video card not being able to lead, that happened twice. I then booted it into safe...
Graphic Cards
Blue screen of death!!
:cry: i am doing my own things when suddenly the blue screen of death appears.WINDOWS HAS SHUT DOWN TO PREVENT DAMAGE TO YOUR COMPUTER,it happened 3-5 times Help please:cry:
BSOD Help and Support
blue screen of death
Ok. I was looking for free movies online when when I click this download I know I shouldn't have but anyway I got the blue screen so I shut down my p.c rebooted then tried to restore it to factory settings but I stell have it I tried rolling back all the drive it would let me that didn't work after...
BSOD Help and Support
Black Screen of Death/Blue Screen of Death
Hello everyone. I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:57.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App