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Windows 7: Unexpected Crashes. Unable to shut down,detect drivers

07 Feb 2010   #1
jonathan920

Windows 7 Premium x64
 
 
Unexpected Crashes. Unable to shut down,detect drivers

Laptop is facing unexpected crashes. Can someone help me solve it?
Sometimes when i play game it crashes.
Unable to shutdown so i force shut down.
crash with no reason when using msn ( happened once)

After using it for 4 hours or so. I shut down. No problems. But when i switch on my computer 3-4 hours later , it cant detect drivers so i have to restart . But unable to restart because it cant shut down. this always happens.

What should i do?

Computer face 2 crashes on the first day i used the laptop which is 20/1/2010 but today was bad. 7 force shut down due to crashes and unable to shut down.

Different type of error codes

+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-02-07T13:24:27.118823900Z

EventRecordID 23608

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Jon-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0



NEXT ~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-02-07T13:15:59.778819800Z

EventRecordID 23473

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Jon-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress true
PowerButtonTimestamp 129100221253806709


NEXT ~~~~~~~~~~~~~~~~~~~~~~~~

+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-02-07T01:32:13.076818500Z

EventRecordID 22215

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Jon-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 129099798982744611


next ~~~~~

+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-02-05T00:57:54.688416100Z

EventRecordID 20100

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Jon-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress true
PowerButtonTimestamp 129098050392616629
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-02-03T09:51:08.028420300Z

EventRecordID 18590

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Jon-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 74
BugcheckParameter1 0x75612dd9
BugcheckParameter2 0x2
BugcheckParameter3 0x0
BugcheckParameter4 0xfffff88007cefca0
SleepInProgress false
PowerButtonTimestamp 0
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-02-02T00:13:56.170418800Z

EventRecordID 16136

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Jon-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress true
PowerButtonTimestamp 129095432012094258
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-01-30T12:21:31.560419400Z

EventRecordID 14216

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Jon-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 129093276372855023

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-01-20T10:32:22.421617400Z

EventRecordID 2277

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Jon-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress true
PowerButtonTimestamp 0

What should i do?


My System SpecsSystem Spec
.
07 Feb 2010   #2
usasma
Microsoft MVP

 
 

Please do this:
Quote:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
My System SpecsSystem Spec
07 Feb 2010   #3
jonathan920

Windows 7 Premium x64
 
 

Quote   Quote: Originally Posted by usasma View Post
Please do this:
Quote:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
my memory dump is 644mb.... you sure you want it? quite impossible to upload too.
My System SpecsSystem Spec
.

11 Feb 2010   #4
usasma
Microsoft MVP

 
 

Please follow these instructions:
Quote:
If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
My System SpecsSystem Spec
Reply

 Unexpected Crashes. Unable to shut down,detect drivers




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