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Windows 7: Win 7 Bugcheck 333

08 Feb 2010   #1
Kevin Wise

Windows 7 64bit
 
 
Win 7 Bugcheck 333

Hi, I am having a problem with hard freezes when I am playing games. After some time playing a game the computer will freeze up with the only solution being a hard restart.
The Event log says it is an event 1001. Bugcheck was 0x00000333. I can't find anything about this number.
The debugger seems to say it's the video driver. I've included a dump from after a crash with the latest official driver release and after the latest beta driver release.
Can someone help? I don't know what other information might be needed.
Thanks,
Kevin...


My System SpecsSystem Spec
.
09 Feb 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kevin Wise View Post
Hi, I am having a problem with hard freezes when I am playing games. After some time playing a game the computer will freeze up with the only solution being a hard restart.
The Event log says it is an event 1001. Bugcheck was 0x00000333. I can't find anything about this number.
The debugger seems to say it's the video driver. I've included a dump from after a crash with the latest official driver release and after the latest beta driver release.
Can someone help? I don't know what other information might be needed.
Thanks,
Kevin...
Hi and welcome

Your crashes come from two distinct causes. First your video driver and second a corrupt driver.

I would

Download a fresh copy of the video driver and

run a system file check
Type cmd in search>right click and run as admiin>sfc /scannow

Let us know the results

If you are overclockking stop
If you have a raid update the driver

Good luck

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\020810-17269-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0281e000 PsLoadedModuleList = 0xfffff800`02a5be50
Debug session time: Mon Feb  8 13:49:12.958 2010 (GMT-5)
System Uptime: 0 days 0:29:19.379
Loading Kernel Symbols
...............................................................
................................................................
........
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 333, {1, 2, 3, 4}

Probably caused by : nvlddmkm.sys ( nvlddmkm+7df0c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (333)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000001
Arg2: 0000000000000002
Arg3: 0000000000000003
Arg4: 0000000000000004

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x333

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800fe98f0c to fffff8000288ff00

STACK_TEXT:  
fffff880`02b931c8 fffff880`0fe98f0c : 00000000`00000333 00000000`00000001 00000000`00000002 00000000`00000003 : nt!KeBugCheckEx
fffff880`02b931d0 00000000`00000333 : 00000000`00000001 00000000`00000002 00000000`00000003 00000000`00000004 : nvlddmkm+0x7df0c
fffff880`02b931d8 00000000`00000001 : 00000000`00000002 00000000`00000003 00000000`00000004 fffff880`0fe9250f : 0x333
fffff880`02b931e0 00000000`00000002 : 00000000`00000003 00000000`00000004 fffff880`0fe9250f fffff880`0c5b0028 : 0x1
fffff880`02b931e8 00000000`00000003 : 00000000`00000004 fffff880`0fe9250f fffff880`0c5b0028 fffff880`0fe3fb6c : 0x2
fffff880`02b931f0 00000000`00000004 : fffff880`0fe9250f fffff880`0c5b0028 fffff880`0fe3fb6c 00000000`00000100 : 0x3
fffff880`02b931f8 fffff880`0fe9250f : fffff880`0c5b0028 fffff880`0fe3fb6c 00000000`00000100 00000000`00000080 : 0x4
fffff880`02b93200 fffff880`0c5b0028 : fffff880`0fe3fb6c 00000000`00000100 00000000`00000080 00000000`0001b80c : nvlddmkm+0x7750f
fffff880`02b93208 fffff880`0fe3fb6c : 00000000`00000100 00000000`00000080 00000000`0001b80c fffffa80`08fe3028 : 0xfffff880`0c5b0028
fffff880`02b93210 00000000`00000100 : 00000000`00000080 00000000`0001b80c fffffa80`08fe3028 fffff880`0c5bc000 : nvlddmkm+0x24b6c
fffff880`02b93218 00000000`00000080 : 00000000`0001b80c fffffa80`08fe3028 fffff880`0c5bc000 fffff880`0fe9c28d : 0x100
fffff880`02b93220 00000000`0001b80c : fffffa80`08fe3028 fffff880`0c5bc000 fffff880`0fe9c28d 00000000`ffffffff : 0x80
fffff880`02b93228 fffffa80`08fe3028 : fffff880`0c5bc000 fffff880`0fe9c28d 00000000`ffffffff fffffa80`3fffffff : 0x1b80c
fffff880`02b93230 fffff880`0c5bc000 : fffff880`0fe9c28d 00000000`ffffffff fffffa80`3fffffff 00000000`00000064 : 0xfffffa80`08fe3028
fffff880`02b93238 fffff880`0fe9c28d : 00000000`ffffffff fffffa80`3fffffff 00000000`00000064 fffffa80`08fe3028 : 0xfffff880`0c5bc000
fffff880`02b93240 00000000`ffffffff : fffffa80`3fffffff 00000000`00000064 fffffa80`08fe3028 fffffa80`089da000 : nvlddmkm+0x8128d
fffff880`02b93248 fffffa80`3fffffff : 00000000`00000064 fffffa80`08fe3028 fffffa80`089da000 fffff880`00dd9688 : 0xffffffff
fffff880`02b93250 00000000`00000064 : fffffa80`08fe3028 fffffa80`089da000 fffff880`00dd9688 00000000`00000000 : 0xfffffa80`3fffffff
fffff880`02b93258 fffffa80`08fe3028 : fffffa80`089da000 fffff880`00dd9688 00000000`00000000 00000000`00000000 : 0x64
fffff880`02b93260 fffffa80`089da000 : fffff880`00dd9688 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`08fe3028
fffff880`02b93268 fffff880`00dd9688 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000201 : 0xfffffa80`089da000
fffff880`02b93270 00000000`000002c4 : fffffa80`089da000 fffff880`0fe7e14f 00000000`00000000 00000000`00000201 : mouclass!MouseClassHandleRead+0x114
fffff880`02b932c0 fffffa80`089da000 : fffff880`0fe7e14f 00000000`00000000 00000000`00000201 00000000`00000000 : 0x2c4
fffff880`02b932c8 fffff880`0fe7e14f : 00000000`00000000 00000000`00000201 00000000`00000000 fffffa80`09238b20 : 0xfffffa80`089da000
fffff880`02b932d0 00000000`00000000 : 00000000`00000201 00000000`00000000 fffffa80`09238b20 fffff880`02b933a8 : nvlddmkm+0x6314f


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+7df0c
fffff880`0fe98f0c ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nvlddmkm+7df0c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b4c080b

FAILURE_BUCKET_ID:  X64_0x333_nvlddmkm+7df0c

BUCKET_ID:  X64_0x333_nvlddmkm+7df0c

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 Feb 2010   #3
usasma
Microsoft MVP

 
 

I have an outstanding support request with nVidia about the STOP 0x333 error.
In most cases that I've seen (this is the 3rd) the evidence is pretty clear that it's an nVidia driver that's blamed.

Would it be possible for you to switch your system to "complete memory dump" and gather another memory dump of the STOP 0x333 variety? I've got an expert who'd like to see (and work on) the dumps.

Haven't seen any results of "fixes" pertaining to this driver issue, so I'll leave it be for now.

Other one is here (Feb 4): BSOD - help analyzing minidump files - Tech Support Forum
And there's one here (I can't read the language)(Jan 31): ecral azul windows 7
My System SpecsSystem Spec
.

12 Feb 2010   #4
Kevin Wise

Windows 7 64bit
 
 

Yeah, lemme try and do that for you. I really appreciate the help. I'll get back to you probably tomorrow.
My System SpecsSystem Spec
13 Feb 2010   #5
Kevin Wise

Windows 7 64bit
 
 

Hey, thanks for the help from both of you guys so far.
As requested, I have a zip of the full bugcheck 333 dump. But the file is still 78MB...what should I do with it so you or your friend can look at it?
My System SpecsSystem Spec
13 Feb 2010   #6
usasma
Microsoft MVP

 
 

Make sure it's a STOP 0x333 (from the event log as before) before uploading it.

Please upload it to a free file hosting site (don't use RapidShare as most analysts can't access it freely).
I like Box.net | Simple Online Collaboration: Online File Storage, FTP Replacement, Team Workspaces ~ Free Version myself. If you use it, please make sure that you share the file - that way it'll give you a link to put here.
My System SpecsSystem Spec
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