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Windows 7: BSOD - Minidump help requested

10 Feb 2010   #1

Win 7 HP 64-bit
BSOD - Minidump help requested

Many thanks in advance for this.

Experienced my first BSOD today on a new machine. See specs for details.

Single hardware change made since purchase was swapping the supplied drive for a Velociraptor 320GB 10K. No previous issues until today.

Only significant system action taken yesterday was installation of MagicISO.

  • Boot - BSOD after Windows Logo - PAGE FAULT IN NON PAGED AREA
  • Rebooted into Windows normally (after prompting)
Obviously not urgent but am uncomfortable letting these things pass on such a new machine...

Appreciate the help.

My System SpecsSystem Spec
10 Feb 2010   #2

Windows 7 Professional x64


It appears as if Acronis is causing the problem. Try uninstalling it, and see if the problem happens again. Or you could just leave it alone, and if it happens again, remove Acronis.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Jonathan\Desktop\021010-20498-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e03000 PsLoadedModuleList = 0xfffff800`03040e50
Debug session time: Wed Feb 10 04:13:27.798 2010 (GMT-5)
System Uptime: 0 days 0:00:29.922
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {ffffffffffffffe9, 0, fffff80003157fb9, 0}

Unable to load image \SystemRoot\system32\DRIVERS\tdrpm251.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpm251.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm251.sys

Could not read faulting driver name
Probably caused by : tdrpm251.sys ( tdrpm251+4c0c8 )

Followup: MachineOwner

4: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arg1: ffffffffffffffe9, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80003157fb9, If non-zero, the instruction address which referenced the bad memory
Arg4: 0000000000000000, (reserved)

Debugging Details:

Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030ab0e0

fffff800`03157fb9 410fb64718      movzx   eax,byte ptr [r15+18h]





PROCESS_NAME:  svchost.exe


TRAP_FRAME:  fffff88002aeaf90 -- (.trap 0xfffff88002aeaf90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88002aeb218 rbx=0000000000000000 rcx=0000000000000001
rdx=fffffa80089e43f0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003157fb9 rsp=fffff88002aeb120 rbp=0000000000000001
 r8=0000000000000080  r9=fffff88002aeb280 r10=fffff80003002888
r11=fffff88001c843c0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
fffff800`03157fb9 410fb64718      movzx   eax,byte ptr [r15+18h] ds:15ac:00000000`00000018=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ef41e4 to fffff80002e74f00

fffff880`02aeae28 fffff800`02ef41e4 : 00000000`00000050 ffffffff`ffffffe9 00000000`00000000 fffff880`02aeaf90 : nt!KeBugCheckEx
fffff880`02aeae30 fffff800`02e72fee : 00000000`00000000 00000000`00000000 fffffa80`03cd0000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x42907
fffff880`02aeaf90 fffff800`03157fb9 : fffffa80`0876ec20 fffffa80`0896675b 00000000`00000000 fffff800`02fa74d3 : nt!KiPageFault+0x16e
fffff880`02aeb120 fffff800`031590ba : 00000000`00000001 fffffa80`089e43f0 fffffa80`00000080 fffff880`02aeb280 : nt!ObpQueryNameString+0x51
fffff880`02aeb220 fffff880`01cc90c8 : fffff880`00000009 00000000`00000001 00000000`00000001 00000000`00000000 : nt!ObQueryNameString+0xe
fffff880`02aeb260 fffff880`00000009 : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`00000080 : tdrpm251+0x4c0c8
fffff880`02aeb268 00000000`00000001 : 00000000`00000001 00000000`00000000 00000000`00000080 fffff880`02aeb380 : 0xfffff880`00000009
fffff880`02aeb270 00000000`00000001 : 00000000`00000000 00000000`00000080 fffff880`02aeb380 fffffa80`0876eba0 : 0x1
fffff880`02aeb278 00000000`00000000 : 00000000`00000080 fffff880`02aeb380 fffffa80`0876eba0 fffff880`01cd0a0b : 0x1


fffff880`01cc90c8 ??              ???


SYMBOL_NAME:  tdrpm251+4c0c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tdrpm251

IMAGE_NAME:  tdrpm251.sys


FAILURE_BUCKET_ID:  X64_0x50_tdrpm251+4c0c8

BUCKET_ID:  X64_0x50_tdrpm251+4c0c8

Followup: MachineOwner
My System SpecsSystem Spec
10 Feb 2010   #3

Win 7 HP 64-bit

Many many thanks for that! really appreciate it.

Will follow your advice. I've only got acronis on there as Home Premium doesn't allow back up to network drives (which is what I need!). Gah; I knew there would be a catch to HP but should have checked more carefully.

Many thanks again.
My System SpecsSystem Spec

10 Feb 2010   #4

Win 7 HP 64-bit

Ah... looks like Acronis and Win 7 are not playing nicely for lots of people.

Conclusion: Goodbye Acronis and back to looking for a decent auto-backups solution.

thanks again. Mind at rest.
My System SpecsSystem Spec

 BSOD - Minidump help requested

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