Help Blue Screen of Death


  1. Posts : 3
    windows 7 home 64 bit
       #1

    Help Blue Screen of Death


    Hi - I'm new to the forum and was hoping if someone could help me with a problem I have. When I am using Itunes or Spotify, after a while I get a blue screen error. The pc freezes and then crashes. When I restart I get the following error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80082474E0
    BCP2: FFFFF88004C4A490
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\020510-22323-01.dmp
    C:\Users\Paula\AppData\Local\Temp\WER-57236-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    I have been trying to figure this one out myself but it keeps happening - I have also downloaded the latest driver for my nvidia geforce graphics card.



    I am running windows 7 home 64bit.



    Thanks!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    77paula said:
    Hi - I'm new to the forum and was hoping if someone could help me with a problem I have. When I am using Itunes or Spotify, after a while I get a blue screen error. The pc freezes and then crashes. When I restart I get the following error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80082474E0
    BCP2: FFFFF88004C4A490
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\020510-22323-01.dmp
    C:\Users\Paula\AppData\Local\Temp\WER-57236-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    I have been trying to figure this one out myself but it keeps happening - I have also downloaded the latest driver for my nvidia geforce graphics card.



    I am running windows 7 home 64bit.



    Thanks!
    hi and welcome

    these are obvious, your video driver.

    I would download and install a fresh copy
    run a system file check
    type cmd in search>right click and run as admin>sfc /scannow

    If you are overclocking stop

    Ken


    Code:
    020110-16130-01.dmp    2/1/2010 9:32:28 PM        0x00000116    fffffa80`043e04e0    fffff880`0763d490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020110-16130-01.dmp    2    15    7600    
    020210-26722-01.dmp    2/2/2010 8:58:14 PM        0x00000116    fffffa80`03d464e0    fffff880`04cc8490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020210-26722-01.dmp    2    15    7600    
    020510-22323-01.dmp    2/5/2010 8:10:58 PM        0x00000116    fffffa80`082474e0    fffff880`04c4a490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020510-22323-01.dmp    2    15    7600
      My Computer


  3. Posts : 3
    windows 7 home 64 bit
    Thread Starter
       #3

    Hi thanks for the advice - I installed a fresh copy of the driver and ran the system scan which said that 'windows resource protection did not find any integrity violations'. The pc seems to be running ok now so thank you and if it happens again then I will repost!!

    Thanks again
      My Computer


  4. Posts : 3
    windows 7 home 64 bit
    Thread Starter
       #4

    Hi

    So it seems that my pc is still getting the blue screen error! Any other ideas about what I can do to fix it would be greatly appreciated. New dump files have been added.

    Thanks in advance!
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #5

    Procedures for the STOP 0x116 error: https://www.sevenforums.com/crash-loc...eshooting.html

    Basically what it says is:
    - try new drivers (you've done that)
    - if it's a desktop, open the case and ensure that your fans are working, that air is getting to the video card and it's cooler (for a laptop, blow it out with canned air). Try pointing a house fan into the case to see if that improves things.
    - if all of that doesn't help, then it's time to replace the video card.

    This free stress test should confirm that it's an issue with the video card at that point:
    Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    - Click "Quit" to exit
      My Computer


 

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