Help BSOD while installing Windows Updates


  1. Posts : 5
    Windows 7 Ultimate
       #1

    Help BSOD while installing Windows Updates


    I have Windows 7 Ultimate 64-bit.
    There's 6 important update from Microsoft:


    While my Acer 4736G installing this updates, Windows 7 hank and BSOD with code,
    0x0000007E (0xFFFFFFFFC0000002, 0xFFFFF80002CED7F8, 0xFFFFF880031EE400, 0xFFFFF880031EE4A0)

    Could you help me with this? I have KIS 2010 & Spyware Doctor installed on my NB.

    Here's i attach the .dmp file in zip
    For any help and comment, i'm thankful.
      My Computer


  2. Posts : 5
    Windows 7 Ultimate
    Thread Starter
       #2

    after using BlueScreenView, i actually had several error with the same problem.
    I've attach new complete dump file (6 .dmp files) to zip..
    Hope you can help me with this. Thanks in advance..
      My Computer


  3. Posts : 272
    W7, Xp Pro
       #3

    hi and welcome.

    1.do you have windows 7 dvd ?
    2.can you boot into safe mode?

    the updates gave a lot of people problems.

    cheers.
      My Computer


  4. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #4

    habs said:
    I have Windows 7 Ultimate 64-bit.
    There's 6 important update from Microsoft:
    While my Acer 4736G installing this updates, Windows 7 hank and BSOD with code,
    0x0000007E (0xFFFFFFFFC0000002, 0xFFFFF80002CED7F8, 0xFFFFF880031EE400, 0xFFFFF880031EE4A0)

    Could you help me with this? I have KIS 2010 & Spyware Doctor installed on my NB.

    Here's i attach the .dmp file in zip
    For any help and comment, i'm thankful.

    Hello habs, Welcome to SF,

    I guess the problem with CSFile.sys some product related to Infowatch
    uninstall what ever the program it's and see whether that makes any difference. Also reinstall your Display drivers because some of the display related file are not registered properly.


    Run the Memory Diagnostic & HD Diagnostic

    Also i would recommend to run System Integrity Checker
    Start > Run > CMD >Right Click and Run as administrator >
    SFC/ SCANNOW
    Possible Cause

    Code:
    Loaded symbol image file: CSFile.sys
    Image path  :\SystemRoot\system32\DRIVERS\CSFile.sys
    Image name  :CSFile.sys
    Timestamp   :Thu Dec 10 13:31:21 2009 (4B20AAD1)
    CheckSum    :00015697
    ImageSize   :00015000
    Translations:0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Drivers to be Updated

    Code:
    win32k.sys   unavailable (00000000)
    TSDDD.dll    unavailable (00000000)
    cdd.dll      unavailable (00000000)
    ATMFD.DLL    unavailable (00000000)
    DKbFltr.sys  Thu Oct 19 13:55:36 2006
    adfs.SYS     Fri Jun 27 02:22:37 2008
    Bugcheck Analysis

    Code:
    FOLLOWUP_IP: 
    CSFile+132b
    fffff880`0126532b ??              ???
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  CSFile+132b
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: CSFile
    IMAGE_NAME:  CSFile.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b20aad1
    STACK_COMMAND:  .cxr 0xfffff880031ee4a0 ; kb
    FAILURE_BUCKET_ID:  X64_0x7E_CSFile+132b
    BUCKET_ID:  X64_0x7E_CSFile+132b
    Hope this helps,
    Captain
      My Computer


  5. Posts : 5
    Windows 7 Ultimate
    Thread Starter
       #5

    Hi Jack,

    Thanks for the friendly welcoming :)

    Well, i have no problem when booting, i only got that BSOD everytime i try to install that 6 updates.
    After start again my Windows 7, everything is well. But when i want to install the updates again, BSOD is always appear.

    i've run the SFC/SCANNOW and here's the result
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SFC/SCANNOW

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>
    I'll try to uninstall my display drivers and then reinstall it again. Will see if the problem still occurs or not.
    also i have no idea with CSfile.sys.
    Could you tell me where the exactly CSfile is and what is CSfile related to?

    Thanks again Jack
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #6

    habs said:
    Hi Jack,

    Thanks for the friendly welcoming :)

    Well, i have no problem when booting, i only got that BSOD everytime i try to install that 6 updates.
    After start again my Windows 7, everything is well. But when i want to install the updates again, BSOD is always appear.

    i've run the SFC/SCANNOW and here's the result
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SFC/SCANNOW

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>
    I'll try to uninstall my display drivers and then reinstall it again. Will see if the problem still occurs or not.
    also i have no idea with CSfile.sys.
    Could you tell me where the exactly CSfile is and what is CSfile related to?

    Thanks again Jack
    Your Welcome Mate.
    Google didn't help much but just know its related to Products

    Good Luck,
    Captain
      My Computer


  7. Posts : 5
    Windows 7 Ultimate
    Thread Starter
       #7

    Thanks Jack,

    Will inform you after my final attempt.
      My Computer


  8. Posts : 5
    Windows 7 Ultimate
    Thread Starter
       #8

    Solved Jack!!!

    Thanks mate! The problem caused by my Kaspersky KryptoStorage. Maybe something error with the installer package. I'll report it to Kaspersky as soon as possible.

    There's nothing error with Display drivers, but i'll follow your direction to reinstall it as you said that my display drivers ain't registered correctly.

    Well thanks again, glad i found this great forum. Thanks Jack!


    All windows 7 updates installed successfully.
      My Computer


  9. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #9

    Glad that you got it working :)
    Thank You For Posting Back !!

    Good Luck,
    Captain
      My Computer


  10. Posts : 1
    Windows 7, Home Basic 32bit (build 7600)
       #10

    Great help!!!!


    I did exactly what u instructed....and that solved!!! my problem(BSODs) with WINDOWS UPDATE, SYSTEM RESTORE, BACKUP and POWER SAVE MODE..altogehter once...!!! U r great! THANKS!
    The problem was faulty installation software Kaspersky KryptoStorage...after i installed it once more and then removed it..uninstalled it completely...problems disappeared. Be careful with uninstalling Kaspersky programs...it seems they dont like we tell them 'Bye'!
    Concerning USBs...when u have a problem where they constantly poping up in and out of Devices window (when using mouse or usb internet cable)..and making clickes and noise....use RepairImage software...it solves problems swiftly!:) TQ u all.
      My Computer


 

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