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Windows 7: BSOD Please help me to read my dump files

16 Jul 2010   #11
vietnam

win 7 64 bits
 
 

Hello zigzag3143,

I've formatted my drive C, and installed a new Window 7 (64 bits), it runs so normaly in 2 weeks and i've a new BSOD ntoskrnl.exe again, i don't think it come from hardware's problem.

Here's my dump file.

Can you give me some information ?

Thanks you so much.


My System SpecsSystem Spec
.
16 Jul 2010   #12
vietnam

win 7 64 bits
 
 

I ran a system file check. Here's my result :

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
My System SpecsSystem Spec
16 Jul 2010   #13
ttran

Microsoft Window 7 Professional 32 bit
 
 

Hi ViệtNam

It looks like you haven't updated all drivers that Ken suggested
Code:
fffff880`04b4a000 fffff880`04b5e000   rimmpx64 rimmpx64.sys Mon Mar 19 10:09:34 2007 (45FDFEEE)
fffff880`04b5e000 fffff880`04b75000   rimspx64 rimspx64.sys Thu Jul 26 18:33:52 2007 (46A886A0)
fffff880`04b75000 fffff880`04bcc000   rixdpx64 rixdpx64.sys Fri Jul 27 17:45:50 2007 (46A9CCDE)
They are Ricoh memory card reader drivers, please update them rightnow

Code:
fffff880`04f77000 fffff880`04fc9000   VSTAZL6  VSTAZL6.SYS  Thu Oct 16 07:53:42 2008 (48F69096)
fffff880`05cdc000 fffff880`05da7000   VSTCNXT6 VSTCNXT6.SYS Thu Oct 16 07:52:22 2008 (48F69046)
fffff880`05a39000 fffff880`05bad000   VSTDPV6  VSTDPV6.SYS  Thu Oct 16 07:57:45 2008 (48F69189)
They are Conexant 56K modem, please update them if you can. I've seen this a lot, don't doubt this is the cause but always good to update.

Code:
b44amd64 b44amd64.sys Tue Nov 21 19:23:06 2006 (4562EFAA)
It is your Broadcom NDIS driver, I suspect it is the cause

BUGCHECK SUMMARY:
Code:
BugCheck A, {fffffa80239e6010, 2, 1, fffff800029869f7}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )

Followup: MachineOwner
---------
PROCESS_NAME:  chrome.exe
What third party antivirus software are you using?

Regard,

Tuấn
My System SpecsSystem Spec
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16 Jul 2010   #14
vietnam

win 7 64 bits
 
 

Hi Tuấn,

Thanks Tuấn so much, i use Google Chrome to open page Facebook, at that time i receive this new BSOD, that's the reason why we have a PROCESS_NAME: chrome.exe.
I use Avast! Antivirus.
Do you think it come from Memory ?
I used memory diagnostic tool on BIOS de DELL. I passed 6 hours to test memory but no erreurs are detected.
But i can't use Memtest to test it, i ran it (using Memtest) for 30 minutes and it stop.

Thanks you so much.

Quang Anh
My System SpecsSystem Spec
16 Jul 2010   #15
vietnam

win 7 64 bits
 
 

and how can i update Ricoh memory card reader drivers, and Conexant 56K modem ?

I open my Device Manager, and maybe we've their lastest driver ?

Thanks u.
My System SpecsSystem Spec
16 Jul 2010   #16
Petey7

Windows 7 Professional SP1 64-bit
 
 

I had the same BSOD you were receiving when i reinstalled 7 a few days ago. I have the same modem and 7 automatically installs the right one. The Ricoh driver you have installed is probably the 32-bit version, as was my problem. Use the application I attach. After it extracts the files, go to where they are extracted to, and select the 64-bit version, instead of letting the installer decide which one to use.
Attachment 85579
My System SpecsSystem Spec
16 Jul 2010   #17
vietnam

win 7 64 bits
 
 

Thanks Petey7, i did it, and it said that i'm using the best driver.
My System SpecsSystem Spec
16 Jul 2010   #18
Petey7

Windows 7 Professional SP1 64-bit
 
 

Override it. Trust me, it solved my problem completely. I got the idea from another forum where others reported it working for them as well.
My System SpecsSystem Spec
16 Jul 2010   #19
ttran

Microsoft Window 7 Professional 32 bit
 
 

Quote   Quote: Originally Posted by Petey7 View Post
Override it. Trust me, it solved my problem completely. I got the idea from another forum where others reported it working for them as well.
Thanks for the advise, It is appreciated

Hey Quang Anh, make sure to update the drive date from 2006 that I mentioned, driver that about 4 years old is not good in window 7.
I have seen Avast causing BSODs (not a lot but some). I wonder If you are willing to try Microsoft Security Essential for testing purpose (It is BSOD free). Here is the link:
http://www.microsoft.com/security_essentials
Make sure to uninstall Avast before installing MSE:
avast! Uninstall Utility

Memtestx86 usually take quite long to finish even 1 pass, I would recommend to let it run over night (mine take about 24 hours). If there are any error, you will see red line appear on screen, otherwise your ram is ok
http://www.carrona.org/memdiag.html <---Instruction in detail & link to download memtest86
Hope it's help

Tuấn
My System SpecsSystem Spec
16 Jul 2010   #20
vietnam

win 7 64 bits
 
 

Quote   Quote: Originally Posted by Petey7 View Post
Override it. Trust me, it solved my problem completely. I got the idea from another forum where others reported it working for them as well.
Thanks Petey7, i overrded it (clicked OK 3 times to finish it) and hope it will work fine.
My System SpecsSystem Spec
Reply

 BSOD Please help me to read my dump files




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