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Windows 7: BSOD Please help me to read my dump files

12 Feb 2010   #1
vietnam

win 7 64 bits
 
 
BSOD ntoskrnl.exe ( nt+71f00 ) ???

Hello everyone,

I am running Windows 7 Utimate 64-bit and I have gotten many random BSOD's while being use on internet . I have opened the dump files. And all of them say that probable cause is: ntoskrnl.exe ( nt+71f00 ).

Attachment 53661

I have attached a .zip file with these dump files too.
I've passed the test of memory, no erreurs was dectected.

Any information very much appreciated.


My System SpecsSystem Spec
.
12 Feb 2010   #2
vietnam

win 7 64 bits
 
 

Please help me, many thanks to you.
My System SpecsSystem Spec
12 Feb 2010   #3
vietnam

win 7 64 bits
 
 

who can help me ? (
My System SpecsSystem Spec
.

12 Feb 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by vietnam View Post
Hello everyone,

I am running Windows 7 Utimate 64-bit and I have gotten many random BSOD's while being use on internet . I have opened the dump files. And all of them say that probable cause is: ntoskrnl.exe ( nt+71f00 ).

Attachment 53661

I have attached a .zip file with these dump files too.
I've passed the test of memory, no erreurs was dectected.

Any information very much appreciated.
You have so many different causes I have to believe it is hardware related. Most likely memory. You checked the memory with what application and for how long.

The DMP cannot determine the offending hardware so we are going to have to approach the problems one at a time

I would

Download memtestx86 and run for at least 5 passes more would be better. It not only tests the memory but will point out if a heat issue exists

Run a system file check
type cmd in search>right click it and run as admin>sfc /scannow
let us know the results as you may need to run it more than one

If you are overclocking STOP. put everything back to default


Let us know if you need help

Ken.


Causes

Code:
122509-31730-01.dmp    12/25/2009 7:30:16 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000123    fffff800`028ee7f8    fffff880`02227200    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\122509-31730-01.dmp    2    15    7600    
121309-23368-01.dmp    12/13/2009 4:50:46 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffff683`ff7dd130    00000000`00000000    00000000`00000000    fffff800`028b1dbc    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\121309-23368-01.dmp    2    15    7600    
121209-32619-01.dmp    12/12/2009 4:19:28 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`029fc000    fffff880`029f1e30    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\121209-32619-01.dmp    2    15    7600    
120509-25911-01.dmp    12/5/2009 3:28:56 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffffa80`1b52c010    00000000`00000002    00000000`00000001    fffff800`02933a57    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\120509-25911-01.dmp    2    15    7600    
112909-25194-01.dmp    11/29/2009 4:52:12 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff960`00154f8c    fffff880`053ba910    00000000`00000000    win32k.sys    win32k.sys+c4f8c                    x64        C:\Users\K\Desktop\minidmup\112909-25194-01.dmp    2    15    7600    
110809-21559-01.dmp    11/8/2009 1:26:28 PM    BAD_POOL_HEADER    0x00000019    00000000`00000003    fffff8a0`02463120    fffff8a0`02463120    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\110809-21559-01.dmp    2    15    7600    
110409-32869-01.dmp    11/4/2009 11:28:30 AM        0x00000109    a3a039d8`974d055b    00000000`00000000    cfac6fc3`3867f733    00000000`00000101    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\110409-32869-01.dmp    2    15    7600    
021210-30388-01.dmp    2/12/2010 7:38:34 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff704`40000230    00000000`00000000    fffff800`02aa07f1    00000000`00000002    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\021210-30388-01.dmp    2    15    7600    
021110-37611-01.dmp    2/11/2010 3:50:44 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`02ad6105    fffff880`07d571e0    00000000`00000000    Unknown_Module_fffff800`02a61000    Unknown_Module_fffff800`02a61000+71469                    x64        C:\Users\K\Desktop\minidmup\021110-37611-01.dmp    2    15    7600    
021110-27440-01.dmp    2/11/2010 1:45:54 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff900`c2b1a188    00000000`00000000    fffff800`02ba58ed    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\021110-27440-01.dmp    2    15    7600    
020910-28828-01.dmp    2/9/2010 2:29:50 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff900`c2b84000    00000000`00000001    fffff960`00039458    00000000`00000000    win32k.sys    win32k.sys+4da7c                    x64        C:\Users\K\Desktop\minidmup\020910-28828-01.dmp    2    15    7600    
020510-32261-01.dmp    2/5/2010 1:11:10 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000123    fffff800`02aea7f8    fffff880`07288200    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\minidmup\020510-32261-01.dmp    2    15    7600    
020210-41355-01.dmp    2/2/2010 8:30:58 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    ffffffff`ffffff8b    00000000`00000001    fffff880`0431d09a    00000000`00000000    dxgkrnl.sys    dxgkrnl.sys+7e00                    x64        C:\Users\K\Desktop\minidmup\020210-41355-01.dmp    2    15    7600
OLD DRIVERS THAT NEED TO BE UPDATED
[CODE]
secdrv.SYS fffff880`04712000 fffff880`0471d000 0x0000b000 0x4508052e 9/13/2006 8:18:38 AM
b44amd64.sys fffff880`04573000 fffff880`0458e000 0x0001b000 0x4562efaa 11/21/2006 7:23:06 AM
rimmpx64.sys fffff880`045ec000 fffff880`04600000 0x00014000 0x45fdfeee 3/18/2007 10:09:34 PM
rimspx64.sys fffff880`04400000 fffff880`04417000 0x00017000 0x46a886a0 7/26/2007 6:33:52 AM
rixdpx64.sys fffff880`03a00000 fffff880`03a57000 0x00057000 0x46a9ccde 7/27/2007 5:45:50 AM
VSTCNXT6.SYS fffff880`05af1000 fffff880`05bbc000 0x000cb000 0x48f69046 10/15/2008 7:52:22 PM
VSTAZL6.SYS fffff880`04a00000 fffff880`04a52000 0x00052000 0x48f69096 10/15/2008 7:53:42 PM
VSTDPV6.SYS fffff880`05833000 fffff880`059a7000 0x00174000 0x48f69189 10/15/2008 7:57:45 PM
[CODE]
ANALYSIS
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\minidmup\110409-32869-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02811000 PsLoadedModuleList = 0xfffff800`02a4ee50
Debug session time: Wed Nov  4 05:27:12.816 2009 (GMT-5)
System Uptime: 0 days 7:20:12.689
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a039d8974d055b, 0, cfac6fc33867f733, 101}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 Feb 2010   #5
vietnam

win 7 64 bits
 
 

Many thanks to you,

To answer your question :

1. You checked the memory with what application and for how long.

I used memory diagnostic tool on BIOS de DELL. I passed 6 hours to test memory but no erreurs are detected.

Here're 4 image results :

Attachment 53768

Attachment 53769

Attachment 53770

Attachment 53771


2. I've one question on OLD DRIVERS THAT NEED TO BE UPDATED

What exact hardware's names that i must update drivers ?
My System SpecsSystem Spec
12 Feb 2010   #6
computersplus

Windows 7 Ultimate 32 bit
 
 

did you do an update to Windows 7 from Vista?
My System SpecsSystem Spec
12 Feb 2010   #7
vietnam

win 7 64 bits
 
 

@ computersplus : No, i installed the new Win 7.
My System SpecsSystem Spec
12 Feb 2010   #8
computersplus

Windows 7 Ultimate 32 bit
 
 

ok system specs would help here make model of PC etc any issues prior to installing 7
My System SpecsSystem Spec
12 Feb 2010   #9
vietnam

win 7 64 bits
 
 

@ zigzag3143 : Run a system file check

Here's my result :

Attachment 53779

What do you think about my result ?
My System SpecsSystem Spec
12 Feb 2010   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by vietnam View Post
@ zigzag3143 : Run a system file check

Here's my result :

Attachment 53779

What do you think about my result ?
It fixed a ton of things in your registry. Try running it again
My System SpecsSystem Spec
Reply

 BSOD Please help me to read my dump files




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