Windows 7: Bsod irql_not_less_or_equal & driver_power_state_failur

cwcoty · 12 Feb 2010

I did a clean install of Windows 7 and have had numerous issues not the least of which has been the occasional (once per day) BSOD.

I've had two types:
Driver_Power_State_Failure
IRQL_Not_Less_Or_Equal

If anyone would be so kind, I have no expertise in reading the dmp files which are included. Per instruction on this site, I did a memory boot test and let it run for 5 hours with no errors.

Thanks in advance for pointing me in the right direction. This is getting really annoying. I switched from XP to Windows 7 because I'd heard how magnificent it was. I've had regular lockups but now the BSOD is taken the issues to a new level.

I really don't have that much installed on this HP XW4550T. BTW, I have never received the BSOD while I've been working so it must have something to do with iot not being able to come out of suspend or hibernate. Thanks again.

zigzag3143 · 12 Feb 2010

Quote: Originally Posted by cwcoty

I did a clean install of Windows 7 and have had numerous issues not the least of which has been the occasional (once per day) BSOD.

I've had two types:
Driver_Power_State_Failure
IRQL_Not_Less_Or_Equal

If anyone would be so kind, I have no expertise in reading the dmp files which are included. Per instruction on this site, I did a memory boot test and let it run for 5 hours with no errors.

Thanks in advance for pointing me in the right direction. This is getting really annoying. I switched from XP to Windows 7 because I'd heard how magnificent it was. I've had regular lockups but now the BSOD is taken the issues to a new level.

I really don't have that much installed on this HP XW4550T. BTW, I have never received the BSOD while I've been working so it must have something to do with iot not being able to come out of suspend or hibernate. Thanks again.

These were both caused by your usbhub.sys.

I would
download a fresh copy and install it
run a system file check
Type cmd in search>right click and run as admin>sfc /scannow

If you are overclocking stop

Let us know the results

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\021210-37221-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a5f000 PsLoadedModuleList = 0xfffff800`02c9ce50
Debug session time: Fri Feb 12 11:33:37.507 2010 (GMT-5)
System Uptime: 0 days 14:38:24.385
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007fc0060, fffff80000b9c518, fffffa8004339420}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007fc0060, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8004339420, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8004339420

DEVICE_OBJECT: fffffa8007fc0060

DRIVER_OBJECT: fffffa8005e787e0

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc2d

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88004612000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002b3fe23 to fffff80002ad0f00

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`02b3fe23 : 00000000`0000009f 00000000`00000003 fffffa80`07fc0060 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02adcfa6 : fffff800`00b9c618 fffff800`00b9c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c570 fffff800`02adc326 : fffffa80`082c5168 fffffa80`082c5168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02adce7e : 0000007a`b642f752 fffff800`00b9cc58 00000000`00338d20 fffff800`02c4c688 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02adc697 : 0000001b`7de0c8c4 0000001b`00338d20 0000001b`7de0c85e 00000000`00000020 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02ad96fa : fffff800`02c49e80 fffff800`02c57c40 00000000`00000000 fffff880`03fa2db0 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_IMAGE_usbhub.sys

Followup: MachineOwner
---------

cwcoty · 13 Feb 2010

Gosh, thanks Ken for the lightning quick reply. I appreciate your effort. No, I'm not attempting to overclock. When you say, "download a fresh copy", I'm not quite certain if you mean for me to extract usbhub.sys from my Windows 7 disk, or to find it online.

It seems that most searching for that file point to Windows ME. Can you point me in the right direction in terms of obtaining that file. I assume "install" simply means to copy that file to the location where the current file is located. Am I going to encounter a problem there with the file being in use? Thanks again, Ken. I'll do a system scan right now.

cwcoty · 13 Feb 2010

Ken, I ran the recommended scan and the created CBS.LOG file was over 10mb. I have not included it because I didn't know if uploading a file of this size was appropriate. The end message, after running the scan, said that it could not fix the errors but to consult the CBS.LOG file...which I couldn't make heads or tails of. Thanks again, Ken.

usasma · 13 Feb 2010

USBHUB.SYS is a core Windows file. I would try this to fix it:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

Beyond that I would suspect (in this order):
- attached USB devices
- programs that run the attached USB devices
- the USB ports on the computer

cwcoty · 13 Feb 2010

Thanks for the reply. As I mentioned above, I ran the Scan but there was no fix applied. It returned a 10mb file. I guess I'll enclose it. I was hesitant because I didn't know the protocol. I couldn't make heads or tails out of the CBS.log file. Thanks again.

Quote: Originally Posted by usasma

USBHUB.SYS is a core Windows file. I would try this to fix it:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

Beyond that I would suspect (in this order):
- attached USB devices
- programs that run the attached USB devices
- the USB ports on the computer

usasma · 13 Feb 2010

I've got some vision problems - so I just noticed this:

Quote:

I've been working so it must have something to do with iot not being able to come out of suspend or hibernate.

Please have a look at these 2 Microsoft KB articles to see if you fit either scenario:
Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep or into hibernation, or when you restart the computer: "0x9F"

Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"

cwcoty · 15 Feb 2010

USASMA, thanks for the thoughts. Neither one of those conditions (regarding the hotfix) fit my situation.

I would still like to know why the SCE.Exe scan was not able to solve my problem. Do you know how to read the CBS.log?

And Ken, I have no idea how to obtain and install the usbhub.sys file?

The USB devices connected are:

Epson Perfection 3170 Scanner
Epson Stylus Photo R260
Apple Keyboard
Logitech Mouse
Logitech headphones
Filemate Modem
Sandisk Imagemate 8 in 1

When the computer is unattended, I also get a an occasional deep and rather loud pop coming from my speakers. My dogs think someones at the front door.

Something seems to attempting to bring the computer out of dormancy.

Thanks!

cwcoty · 16 Feb 2010

Just got a new BSOD error message last night: Page_Fault_In_Nonpaged_Area. The minidump is included. Still wondering what the CBS.Log might tell us and I'm still at a loss as to how to replace the potentially corrupt USBHUB.SYS. Thanks!

usasma · 18 Feb 2010

I can't easily read the CBS.log files - they just don't make much sense to me!
This entry says everything is OK, but what about all the stuff before it?

Quote:

2010-02-13 11:29:16, Info CSI 000002ee [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

I usually just figure it's all OK unless there's other issues (my faith in the System File Protection utility may be misplaced).

There is nothing that says usbhub.sys is corrupted, I just had you run SFC.EXE to be sure that it wasn't corrupted. In most cases of this sort, it's the hardware or the drivers for the device that are the problem (we assume Windows files are OK because System File Protection is present).

More to follow - I'm in a conference right now....