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Windows 7: Missing DLL

12 Feb 2010   #1
Anartic

Windows 7 Home Premium 64x
 
 
Missing DLL

Hi, I'm kind of new to all the computer troubleshooting problems, so I thought that this community might be able to help me solve my problem.
About a week or two ago I've started to get a popup message saying "There was a problem starting C:\Users\Owner\AppData\Local\Temp\482662839Wsy.dll The specified module could not be found."
I've tried running CCleaner to fix this problem, but it still pops up. Can someone tell me what I could do?

Here's an image of the popup
Attachment 53764


My System SpecsSystem Spec
.
12 Feb 2010   #2
Grimmjow

Windows 7 Ultimate x32
 
 

My System SpecsSystem Spec
12 Feb 2010   #3
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Anartic, I recommend that you open an elevated Command Prompt (right click and run as admin) and type this:
Code:
sfc /scannow
~Lordbob
My System SpecsSystem Spec
.

12 Feb 2010   #4
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

This is sometimes old school but when I used to have this happen in WinXP and had no idea what dll it was i just opened notepad and didn't write a thing in it and saved it as the the DLL file.
In your case 482662839Wsy.dll and saved the file in my system32 directory under Windows.

I just looked at the path it was asking.
Just go to that Temp directory and you can delete all the files there as they are all expendable.
Then I would download and run the free CCleaner and clean your registry.

My 2 cents.


More Information.
I removed the numbers and searched the internet for Wsy.dll
and it says it is part of a keylogger.
Not good. Run your virus scanner and Malware and see what you find.

More Information
If you have MS defender working it can also find and remeove the keylogger.
Open Windows Defender by clicking the Start button .
In the search box, type Defender, and then, in the list of results, click Windows Defender. Scan for spyware and other potentially unwanted software.
My System SpecsSystem Spec
13 Feb 2010   #5
Anartic

Windows 7 Home Premium 64x
 
 

I just did a full scan with Windows Defender and it came out with nothing, I'm about to try out Lordbob's suggestion.

Edit: Doing the Command Prompt also came out with no problems. Any other suggestions?
My System SpecsSystem Spec
14 Feb 2010   #6
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Quote   Quote: Originally Posted by Anartic View Post
Hi, I'm kind of new to all the computer troubleshooting problems, so I thought that this community might be able to help me solve my problem.
About a week or two ago I've started to get a popup message saying "There was a problem starting C:\Users\Owner\AppData\Local\Temp\482662839Wsy.dll The specified module could not be found."
I've tried running CCleaner to fix this problem, but it still pops up. Can someone tell me what I could do?

Here's an image of the popup
Attachment 53764
It seems that it is in Windows registry or in your startup directory.
Have you used CCleaner to clean your Registry? See pic.
My System SpecsSystem Spec
14 Feb 2010   #7
Anartic

Windows 7 Home Premium 64x
 
 

Yeah, I've tried been running CCleaner to clean the Registry at least once every 2 or 3 days, but it doesn't have any issues.
My System SpecsSystem Spec
14 Feb 2010   #8
monkeys breath

windows
 
 

try a manual search of the registry for 482662839Wsy. it may take awhile but there should be something in the registry referencing that file. odds are if it was a keylogger it would still be on your system. i am more apt to think something you installed just did not do a very good job cleaning up after itself. i have had this happen under xp and vista.
My System SpecsSystem Spec
14 Feb 2010   #9
Anartic

Windows 7 Home Premium 64x
 
 

Okay, I just found some files referencing it, do I delete it now or what?
My System SpecsSystem Spec
14 Feb 2010   #10
monkeys breath

windows
 
 

Quote   Quote: Originally Posted by Anartic View Post
Okay, I just found some files referencing it, do I delete it now or what?
are they files or are they references in the registry? delete any references in the registry first.
My System SpecsSystem Spec
Reply

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