BSOD on shutdown, restart, and sleep.


  1. RisingShadows
    Posts : 3
    Windows 7 Ultimate
       New #1

    BSOD on shutdown, restart, and sleep.


    Ok so I just finished installing Windows 7 and I am getting a BSOD when I try to either shutdown, restart or sleep the computer. Now I know how frustrating it is to troubleshoot someone who doesn't give enough information so I'm going to try to be as detailed as possible.

    This is the second time I have tried working with windows 7 and in both cases I have been getting the same thing; BSOD on shutdown, etc. I have tried a few things some worked and some didn't.

    1. I updated my BIOS to the latest one that HP has for my model of PC.
    ---> This didn't change anything... starts up a bit faster but it still BlueScreen's

    2. I tried booting up in safe mode and then shutting down.
    ---> This worked. I was able to shutdown perfectly, no BSOD; everything went fine. It is for this reason I'm going to guess that this is a driver related issue.... hmmm

    3. I unplugged all the extra crap I have plugged in to the back of my PC (wireless mouse, usb hub, etc..)
    ---> This made no change. When I started up in regular boot mode and then tried to shutdown, same thing... hangs on the "Shutting Down..." page for like 30 minutes then just BlueScreens.

    Those are the things I've tried SO Far.... I wanted to get a picture/information on what the actual BlueScreen error is but I actually lost the paper... and sitting around waiting 30 mins for it to bluescreen is a long time... but if it must be done to fix this then so be it... I will literally do anything to get this to work

    So now I know that you are going to ask me for some specs of my system. WAY ahead of you. Here are the most detailed specs of my system I could get:


    Processor
    Processor nameAMD Athlon(tm) 64 X2 Dual Core Processor 4800+Processor speed2505Processor vendorAuthenticAMDProcessor count (cores)2Processor IDx86 Family 15 Model 107 Stepping 1









    Other info
    RAM size 1.87 GB
    DirectX version4.09.00.0904
    HDD - Windows partition241 GB
    HDD - Largest disk250 GB
    Video RAM128 MB
    Windows versionWindows 7 (6.1.7600)
    Regional settingsEnglish United States
    Windows languageEnglish United States
    Last check for driver updatesFeb 16 2010 4:52AM

    Computer

    1. Computer nameROSS-PC
    DescriptionAT/AT COMPATIBLE
    ModelGG058AA-ABA S3137C
    ManufacturerHP-Pavilion
    No. of physical processors1
    OEM stringbid=73NAv3PrA3;PROD_MSWORKS;SFCHK;DLED;IS.N60d;ACPwrFail=Auto;Ch|an=Retail;CPUFan=Off;DVDRW;LegacyFl oppy=No;TVout=NTSC;PCBRAND=Pa|vilion;OS=MSV;KBDRV;LScribe;Vos.P;PROD_MSOFFHST;MDVD_B;RC_B;TVTU|NER;F PA=H;C_ARC;.G5;##HPCPC=00000000<900000060200000004200002535|14130040000010001000;5;:0665<;85>18>1<2= 1:<55>?4;;=?=19:<8494;>:|8011<=31953=?76?>378139;594701:=;34:;55;9128<7937==0<722<:<1:248|9>:088=6:? 1;2>8=8>12691>>286:9?;4454>3<3>89909>=738375;02951<;>=|??2?70>75;04<815:33<20846?312127;?24876>74884 57<0;0?39>9;?407;8;|8;09>=;==>231>;?456:100000006;00000000002000840515?454=435<49434|=23405347594>44 4?47535020000000000000000000000000000000000000000|?24?41954<8?4243:463542:9034;??09<31;8951=>:><6>32 91=35:7;:7?<0;|=973478<4:062629<>53103<<=4651<3499:7?769::98;357697=:3483>07=6;|>1<1?<>7<817?5586>79 ?5:5?19<87:>=6507148017=835>552096;714776===|1=59:5:9;7?16>;910;64?;=21?;7975:6660><>729>:9<98<5<=99 1>7?7>| | | | | | | | | | | | | | | | | |
    System typeX86-based PC
    Total physical memory1.87 GB
    Infrared supportedFalse

     System enclosure
    1. Chassis typeDesktop
    ManufacturerHewlett-Packard

     System product
    1. NameGG058AA-ABA S3137C
    CaptionComputer System Product
    VendorHP-Pavilion
    Identifying numberMXF7290555

     Desktop monitor
    1. NameHP w1907
    TypeLCD
    Horizontal Frequency24-83 kHz
    Vertical Frequency 76-50 Hz
    Maximum Resolution 1440 x 900
    Diagonal19"
    AvailabilityRunning or Full Power

     Bios
    1. NamePhoenix - AwardBIOS v6.00PG
    ManufacturerPhoenix Technologies, LTD
    VersionDELL - 42302e31 Phoenix - AwardBIOS v6.00PG Rev. 5.07
    Release dateNov 30 2007
    SMBIOSBIOSVersion5.07
    SMBIOSMajorVersion2
    SMBIOSMinorVersion4
    Bios featuresPCI is supported
    Plug and Play is supported
    APM is supported
    BIOS is Upgradable (Flash)
    BIOS shadowing is allowed
    Boot from CD is supported
    Selectable Boot is supported
    BIOS ROM is socketed
    EDD (Enhanced Disk Drive) Specification is supported
    Int 13h - 5.25 / 360 KB Floppy Services are supported
    Int 13h - 5.25 /1.2MB Floppy Services are supported
    Int 13h - 3.5 / 720 KB Floppy Services are supported
    Int 13h - 3.5 / 2.88 MB Floppy Services are supported
    Int 5h, Print Screen Service is supported
    Int 9h, 8042 Keyboard services are supported
    Int 14h, Serial Services are supported
    Int 17h, printer services are supported
    Int 10h, CGA/Mono Video Services are supported
    ACPI is supported
    USB Legacy is supported
    LS-120 boot is supported
    ATAPI ZIP Drive boot is supported


     Base board
    1. NameBase Board
    ManufacturerASUSTek Computer INC.
    ProductHematite-XL
    Serial no.***************
    Version1.00
    Is hosting boardTrue

     Processor
    1. NameAMD Athlon(tm) 64 X2 Dual Core Processor 4800+
    Captionx64 Family 15 Model 107 Stepping 1
    L2 cache size512 B
    ManufacturerAuthenticAMD
    Processor ID178BFBFF00060FB1
    Address width32

     Disk drive

    1. CaptionSAMSUNG SP2504C SCSI Disk Device
    DescriptionDisk drive
    CapabilitiesRandom Access, Supports Writing
    Manufacturer(Standard disk drives)
    ModelSAMSUNG SP2504C SCSI Disk Device
    Size250 GB

    2. CaptionDisk drive
    DescriptionDisk drive
    Manufacturer(Standard disk drives)

    3. CaptionDisk drive
    DescriptionDisk drive
    Manufacturer(Standard disk drives)

    4. CaptionDisk drive
    DescriptionDisk drive
    Manufacturer(Standard disk drives)

    5. CaptionDisk drive
    DescriptionDisk drive
    Manufacturer(Standard disk drives)

     Display configuration

    1. CaptionNVIDIA GeForce 6150 LE

     Video controller

    1. NameNVIDIA GeForce 6150 LE
    Adapter RAM128.00 MB
    Video processorGeForce 6150 LE
    AvailabilityRunning or Full Power

    Physical memory

    1. Capacity1.00 GB
    ManufacturerCE00000000000000
    Speed667 nanoseconds
    Part numberM3 78T2953EZ3-CE6

    2. Capacity1.00 GB
    ManufacturerCE00000000000000
    Speed667 nanoseconds
    Part numberM3 78T2953EZ3-CE6

     Sound device

    1. NameHigh Definition Audio Device

     Operating system

    1. CaptionMicrosoft Windows 7 Ultimate
    Build number7600
    Build typeMultiprocessor Free
    Encryption level256
    NameMicrosoft Windows 7 Ultimate
    C:\Windows
    \Device\Harddisk0\Partition1
    OS architecture32-bit


    Ok so I'm thinking that that should be enough for you to get a general idea of the problem. I apologize in advance if this problem has already been solved and if so, please direct me to the solution and I will be more than grateful.

    Thank You Very Much :)

    ~RisingShadows


    EDIT: Just found out how to get the minidump... I rar-ed that up and attached it. Thanks again :)

    EDIT2: I just found a program to analyze the dump files and this is the "Bug Check String" it reports each and every time:
    DRIVER_POWER_STATE_FAILURE

    EDIT3: Ok so apparently the error is being caused by this file: ntkrnlpa.exe
    ---> The program tells me that it is NT Kernel & System which I'm assuming is something important
      My Computer
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  3. RisingShadows
    Posts : 3
    Windows 7 Ultimate
    Thread Starter
       New #2

    Anyone?
      My Computer
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  4. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #3

    The dumps seem to point to xcbdaV.sys - a component of the ViXS XCode Windows AVStream Minidriver ( ViXS )

    Also, please remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
    Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

    Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
    Code:
    nvm62x32.sys Fri Oct 17 14:00:39 2008
SymIMv.sys   Wed Dec 03 16:01:24 2008
teamviewervpn.sys Thu Nov 29 00:27:19 2007
xcbdaV.sys   Mon Sep 15 00:57:29 2008
xcfeV.sys    Mon Sep 15 00:58:06 2008
xchalV.sys   Mon Sep 15 00:57:26 2008
xcmemV.sys   Mon Sep 15 00:58:06 2008
    Summary of the BSOD's:
    Code:
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Feb 15 04:26:31.878 2010 (GMT-8)
System Uptime: 0 days 4:29:53.876
BugCheck 9F, {4, 258, 85d6dd48, 82733b24}
Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Feb 15 05:09:55.723 2010 (GMT-8)
System Uptime: 0 days 0:42:03.643
*** WARNING: Unable to verify timestamp for xcbdaV.sys
*** ERROR: Module load completed but symbols could not be loaded for xcbdaV.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Feb 15 11:00:12.888 2010 (GMT-8)
System Uptime: 0 days 0:55:13.808
*** WARNING: Unable to verify timestamp for xcbdaV.sys
*** ERROR: Module load completed but symbols could not be loaded for xcbdaV.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Feb 15 11:57:42.682 2010 (GMT-8)
System Uptime: 0 days 0:22:51.602
BugCheck 9F, {4, 258, 847f4d48, 8295fb24}
Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Feb 15 13:47:33.277 2010 (GMT-8)
System Uptime: 0 days 1:48:38.197
*** WARNING: Unable to verify timestamp for xcbdaV.sys
*** ERROR: Module load completed but symbols could not be loaded for xcbdaV.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
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  6. RisingShadows
    Posts : 3
    Windows 7 Ultimate
    Thread Starter
       New #4

    Wow dude thanks :)
    I actually just figured that out yesterday... I was doing research all over the net and found out that tv tuner cards are likely causes for Windows 7... so I unscrewed my case and yoinxed out the card. It installed like a charm! No bluescreen nothing :)

    Out of curiosity though, how did you find out it was pointing to that driver... I would like to know for future reference

    Thanks for your time man
      My Computer
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  7. kats2sew
    Posts : 7
    Windows 7 Ultimate x86
       New #5

    RE: BSOD on shutdown, restart, and sleep


    Wow dude thanks
    I actually just figured that out yesterday... I was doing research all over the net and found out that tv tuner cards are likely causes for Windows 7... so I unscrewed my case and yoinxed out the card. It installed like a charm! No bluescreen nothing

    Out of curiosity though, how did you find out it was pointing to that driver... I would like to know for future reference

    Thanks for your time man
    RisingShadows
    What do you mean you yoinxed out the card and it installed like a charm! No bluescreen nothing.? I'm having the same problem with the same tv tuner card (outdated driver)on my not shutting down then bluescreen problem. Can't find the damn update any where right now. Did you take it out totally and didn't reinstall it? Or took it out restarted ,shutdown and reinstalled it and the drivers were installed? I don't use it but if that's the only thing that's gonna stop my shutdown problems right now I'd be down with that!! Kinda of funny tho I didn't have this problem with upgrade to Win 7 from Vista instead of now clean install, UMMM!! Your input would be greatly appreciated!
    Much Mahalo,
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