Random Crashes


  1. Posts : 2
    Windows 7
       #1

    Random Crashes


    Hello all,

    I have a recently upgraded 7 box that keeps crashing at random. I can't seem to correlate any event to the crashes. It has crashed in the middle of the night, surfing, writing word docs, on sleep mode. When it crashes, it completely power cycles and reboots. The event logs don't reveal too much other than "previous shutdown was unexpected". I ran a debug against the MEMORY.DMP file and I can't tell much other than it looks to be a hardware conflict. I believe I have the most updated drivers for all hardware possible. The Lenovo ThinkVantage Toolbox also indicates I have the latest drivers as well. Attached is also the system specs for reference. Any help would be much appreciated.

    Thanks,
    Kevin
      My Computer


  2. Posts : 2
    Windows 7
    Thread Starter
       #2

    Any thoughts anyone? Is there any additional info that I can provide to help?
    -Kevin
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    mora2818 said:
    Any thoughts anyone? Is there any additional info that I can provide to help?
    -Kevin
    Hi Kevin

    the majority of these crashes were caused by your atheros wifi driver ( athr.sys). You also have drivers that are over 2 years old

    I would dl a fresh copy of the wifi driver and install it
    update all the drivers listed below
    run a system file check
    (type cmd in search>right click and run as admin>sfc /scannow

    If you are overclocking stop


    :et us know if you need help


    Ken J+



    Code:
    021510-15459-01.dmp    2/15/2010 2:42:34 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000054    0x00000002    0x00000000    0x8e07e73a    athr.sys    athr.sys+4473a    32-bit    
    021410-17596-01.dmp    2/14/2010 4:48:00 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000054    0x00000002    0x00000000    0x9187173a    athr.sys    athr.sys+4473a    32-bit    
    021410-16317-01.dmp    2/14/2010 10:37:10 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000054    0x00000002    0x00000000    0x8e44673a    athr.sys    athr.sys+4473a    32-bit    
    021210-17877-01.dmp    2/12/2010 7:13:44 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000054    0x00000002    0x00000000    0x8d27773a    USBPORT.SYS    USBPORT.SYS+114d    32-bit    
    013110-20155-01.dmp    1/31/2010 5:21:24 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000054    0x00000002    0x00000000    0x8f26c73a    athr.sys    athr.sys+4473a    32-bit    
    013010-19671-01.dmp    1/30/2010 4:08:08 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    0x8866f900    0x00000000    0x828e7757    0x00000000    ntkrnlpa.exe    ntkrnlpa.exe+858e3    32-bit    
    013010-16723-01.dmp    1/30/2010 5:49:38 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000054    0x00000002    0x00000000    0x8f06a73a    athr.sys    athr.sys+4473a    32-bit    
    012710-21902-01.dmp    1/27/2010 5:21:30 AM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000054    0x00000002    0x00000000    0x9227873a    ndis.sys    ndis.sys+56670    32-bit    
    012410-22152-01.dmp    1/24/2010 11:21:06 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000054    0x00000002    0x00000000    0x8dc5273a    athr.sys    athr.sys+4473a    32-bit
    OLD DRIVERS THAT NEED TO BE UPDATED
    Code:
    mdmxsdk.sys        0x8c1f5000    0x8c1f8180    0x00003180    0x449716a3    6/19/2006 4:26:59 PM                        
    secdrv.SYS        0x946b9000    0x946c3000    0x0000a000    0x45080528    9/13/2006 8:18:32 AM                        
    rixdptsk.sys        0x8dd92000    0x8dde3000    0x00051000    0x455a6ed7    11/14/2006 8:35:19 PM                        
    xaudio.sys        0x946f1000    0x946f9000    0x00008000    0x456cd802    11/28/2006 7:44:50 PM                        
    HSX_CNXT.sys        0x92b0e000    0x92bc2000    0x000b4000    0x458c36a4    12/22/2006 2:48:52 PM                        
    HSXHWAZL.sys        0x8f189000    0x8f1c6000    0x0003d000    0x458c36ae    12/22/2006 2:49:02 PM                        
    HSX_DPV.sys        0x92a0b000    0x92b0e000    0x00103000    0x458c36fd    12/22/2006 2:50:21 PM                        
    ibmpmdrv.sys        0x825f8000    0x825fb880    0x00003880    0x465e9ae7    5/31/2007 4:52:39 AM                        
    SynTP.sys        0x8d74e000    0x8d778980    0x0002a980    0x468d8cee    7/5/2007 7:29:34 PM                        
    rimsptsk.sys        0x8dd7e000    0x8dd92000    0x00014000    0x46ad4220    7/29/2007 8:42:56 PM                        
    rimmptsk.sys        0x8dd6d000    0x8dd7e000    0x00011000    0x46b9ac0f    8/8/2007 6:42:07 AM
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\New folder\012710-21902-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0x8280e000 PsLoadedModuleList = 0x82956810
    Debug session time: Wed Jan 27 07:20:07.235 2010 (GMT-5)
    System Uptime: 0 days 1:57:21.937
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {54, 2, 0, 9227873a}
    
    Unable to load image \SystemRoot\system32\DRIVERS\athr.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athr.sys
    *** ERROR: Module load completed but symbols could not be loaded for athr.sys
    Probably caused by : athr.sys ( athr+4473a )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 00000054, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, value 0 = read operation, 1 = write operation
    Arg4: 9227873a, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 82976718
    Unable to read MiSystemVaType memory at 82956160
     00000054 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    athr+4473a
    9227873a 8b4254          mov     eax,dword ptr [edx+54h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  807e28b0 -- (.trap 0xffffffff807e28b0)
    ErrCode = 00000000
    eax=86774cbc ebx=8615c6a8 ecx=85ed8828 edx=00000000 esi=00000000 edi=00000000
    eip=9227873a esp=807e2924 ebp=807e2944 iopl=0         nv up ei ng nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
    athr+0x4473a:
    9227873a 8b4254          mov     eax,dword ptr [edx+54h] ds:0023:00000054=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 9227873a to 828547eb
    
    STACK_TEXT:  
    807e28b0 9227873a badb0d00 00000000 85e40023 nt!KiTrap0E+0x2cf
    WARNING: Stack unwind information not available. Following frames may be wrong.
    807e2944 92275c52 84ae53a0 85ed8828 00000000 athr+0x4473a
    807e296c 9229cfc0 84ae52c0 85ed8828 00000018 athr+0x41c52
    807e29c0 9229d8c7 8591e020 85ed8828 00000000 athr+0x68fc0
    807e2b14 9224ecfe 85ed8828 807e2b30 9224bd2f athr+0x698c7
    807e2b20 9224bd2f 85ed8828 85eb6d60 807e2b40 athr+0x1acfe
    807e2b30 922939c7 85eb6d60 85ed8828 807e2b68 athr+0x17d2f
    807e2b40 922936b7 85eb6360 85ed8828 00000000 athr+0x5f9c7
    807e2b68 9224762a 85eb6360 85ed8828 00000000 athr+0x5f6b7
    807e2b94 92247414 85e466e8 85ed87a0 8615c6a8 athr+0x1362a
    807e2bac 92248499 85e466e8 86c95a10 84ad90f0 athr+0x13414
    807e2bc4 92248525 85e466e8 807e2bdc 922a5514 athr+0x14499
    807e2bd0 922a5514 85e466e8 807e2bf8 922aa1bf athr+0x14525
    807e2bdc 922aa1bf 85e66020 86150022 807c7a54 athr+0x71514
    807e2bf8 9224eabd 85e66020 807e2c14 92235761 athr+0x761bf
    807e2c04 92235761 8591e020 85e466e8 807e2c50 athr+0x1aabd
    807e2c14 888d5309 85e466e8 00000000 807e2c40 athr+0x1761
    807e2c50 888809f4 8615c6bc 0015c6a8 00000000 ndis!ndisMiniportDpc+0xe2
    807e2c78 828763b5 8615c6bc 8615c6a8 00000000 ndis!ndisInterruptDpc+0xaf
    807e2cd4 82876218 807c6120 807cb800 00000000 nt!KiExecuteAllDpcs+0xf9
    807e2d20 82876038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xd5
    807e2d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    athr+4473a
    9227873a 8b4254          mov     eax,dword ptr [edx+54h]
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  athr+4473a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: athr
    
    IMAGE_NAME:  athr.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4acea1f4
    
    FAILURE_BUCKET_ID:  0xD1_athr+4473a
    
    BUCKET_ID:  0xD1_athr+4473a
    
    Followup: MachineOwner
    ---------
      My Computer


 

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