dxgmms1.sys BSOD


  1. Posts : 25
    Windows 7 x64
       #1

    dxgmms1.sys BSOD


    Hi!

    I recently upgraded to Windows 7 x64 from Windows XP x64.
    I've had the same BSOD twice now, roughly a week apart.

    Both times it happened while playing World of Warcraft.

    My computer spec:
    Motherboard: ASUS M2N4-SLI
    CPU: AMD Athlon 64 X2 6000+
    GFX: ATI Radeon HD 3850 (running the Catalyst 10.1)
    RAM: 4x 1024 MB (All four identical Corsair sticks)

    Any help to stop me from getting further BSODs would be greatly appreciated. Let me know if there's any more information I need to provide to help with the troubleshooting.

    Attaching Minidumps

    Thanks in advance.
    Last edited by Tervel; 16 Oct 2010 at 09:58.
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome!

    Try updating your video card drivers, and uninstalling/reinstalling DirectX.
      My Computer


  3. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #3

    Tervel said:
    Hi!

    I recently upgraded to Windows 7 x64 from Windows XP x64.
    I've had the same BSOD twice now, roughly a week apart.

    Both times it happened while playing World of Warcraft.

    My computer spec:
    Motherboard: ASUS M2N4-SLI
    CPU: AMD Athlon 64 X2 6000+
    GFX: ATI Radeon HD 3850 (running the Catalyst 10.1)
    RAM: 4x 1024 MB (All four identical Corsair sticks)

    Any help to stop me from getting further BSODs would be greatly appreciated. Let me know if there's any more information I need to provide to help with the troubleshooting.

    Attaching Minidumps

    Thanks in advance.
    Hello Welcome to SF,

    I guess the issue is with your Display driver (dxgmms1.sys). First download the Display drivers from vendors website then Remove the Display driver completely disconnect from the Internet and install the drivers from the Download NOT from Windows update.

    Run the Memory Diagnostic & HD Diagnostic

    Also i would recommend to run System Integrity Checker
    Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
    Drivers to be Updated

    Code:
    ASACPI.sys   Mon Mar 28 08:00:36 2005
    nvm62x64.sys Sat Oct 18 02:31:06 2008
    RTKVAC64.SYS Tue Sep 16 13:34:06 2008
    ASACPI.sys driver is from Asus its a utility which is well known problems. I'm attaching the file so download it and update it

    Attachment 55009

    Bad Drivers

    Code:
    vmstorfl.sys unavailable (00000000)
    TSDDD.dll    unavailable (00000000)
    Null.SYS     unavailable (00000000)
    msrpc.sys    unavailable (00000000)
    Fs_Rec.sys   unavailable (00000000)
    cdd.dll      unavailable (00000000)
    ATMFD.DLL    unavailable (00000000)
    Probably caused by

    Code:
    Loaded symbol image file: dxgmms1.sys
        Mapped memory image file: C:\Symbols\dxgmms1.sys\4A5BC5784600\dxgmms1.sys
        Image path: \SystemRoot\System32\drivers\dxgmms1.sys
        Image name: dxgmms1.sys
        Timestamp:        Tue Jul 14 05:08:32 2009 (4A5BC578)
        CheckSum:         0004AD44
        ImageSize:        00046000
        File version:     6.1.7600.16385
        Product version:  6.1.7600.16385
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     dxgmms1.sys
        OriginalFilename: dxgmms1.sys
        ProductVersion:   6.1.7600.16385
        FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
        FileDescription:  DirectX Graphics MMS
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    Hope this helps,
    Captain
      My Computer


  4. Posts : 25
    Windows 7 x64
    Thread Starter
       #4

    First of all thanks for the quick and helpful replies!

    Capt.Jack Sparrow said:
    Hello Welcome to SF,

    I guess the issue is with your Display driver (dxgmms1.sys). First download the Display drivers from vendors website then Remove the Display driver completely disconnect from the Internet and install the drivers from the Download NOT from Windows update.

    Run the Memory Diagnostic & HD Diagnostic

    Also i would recommend to run System Integrity Checker
    Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

    Ran sfc /scannow and it found no errors.
    Capt.Jack Sparrow said:
    Drivers to be Updated

    Code:
    ASACPI.sys   Mon Mar 28 08:00:36 2005
    nvm62x64.sys Sat Oct 18 02:31:06 2008
    RTKVAC64.SYS Tue Sep 16 13:34:06 2008
    ASACPI.sys driver is from Asus its a utility which is well known problems. I'm attaching the file so download it and update it

    Attachment 55009
    Downloaded your attachment and updated ASACPI.sys, downloaded the newest drivers from realtek and updated RTKVAC64.SYS. I'm yet to update nvm62x64.sys yet though as I couldn't figure out which one was right for my motherboard (that will be my next step if I have another BSOD)
    Capt.Jack Sparrow said:
    Bad Drivers

    Code:
    vmstorfl.sys unavailable (00000000)
    TSDDD.dll    unavailable (00000000)
    Null.SYS     unavailable (00000000)
    msrpc.sys    unavailable (00000000)
    Fs_Rec.sys   unavailable (00000000)
    cdd.dll      unavailable (00000000)
    ATMFD.DLL    unavailable (00000000)
    What do I do about these?Nothing? Update/Install? If so, how?
    Capt.Jack Sparrow said:
    Probably caused by

    Code:
    Loaded symbol image file: dxgmms1.sys
        Mapped memory image file: C:\Symbols\dxgmms1.sys\4A5BC5784600\dxgmms1.sys
        Image path: \SystemRoot\System32\drivers\dxgmms1.sys
        Image name: dxgmms1.sys
        Timestamp:        Tue Jul 14 05:08:32 2009 (4A5BC578)
        CheckSum:         0004AD44
        ImageSize:        00046000
        File version:     6.1.7600.16385
        Product version:  6.1.7600.16385
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     dxgmms1.sys
        OriginalFilename: dxgmms1.sys
        ProductVersion:   6.1.7600.16385
        FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
        FileDescription:  DirectX Graphics MMS
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    Hope this helps,
    Captain
    Again, thanks a lot for your help - I haven't had another BSOD yet but the others were 8 days apart so I reckon I'm not out of the woods yet.
      My Computer


  5. Posts : 25
    Windows 7 x64
    Thread Starter
       #5

    Had another one just now

    Attaching the minidump.

    EDIT: Just saw a new version of ATI Catalyst on their website so I updated to 10.2, any other suggestions would still be very appreciated though!
    Last edited by Tervel; 16 Oct 2010 at 09:58.
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #6

    Tervel said:
    Had another one just now

    Attaching the minidump.

    EDIT: Just saw a new version of ATI Catalyst on their website so I updated to 10.2, any other suggestions would still be very appreciated though!
    Hello Tervel,

    Still i see some drivers are not update to date. Please update them its the same ones. If that fails then we can run the Driver Verifer

    Code:
    nvm62x64.sys Sat Oct 18 02:31:06 2008
    RTKVAC64.SYS Tue Sep 16 13:34:06 2008
    Hope this helps,
    Captain
      My Computer


 

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