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Windows 7: dxgmms1.sys BSOD

18 Feb 2010   #1
Tervel

Windows 7 x64
 
 
dxgmms1.sys BSOD

Hi!

I recently upgraded to Windows 7 x64 from Windows XP x64.
I've had the same BSOD twice now, roughly a week apart.

Both times it happened while playing World of Warcraft.

My computer spec:
Motherboard: ASUS M2N4-SLI
CPU: AMD Athlon 64 X2 6000+
GFX: ATI Radeon HD 3850 (running the Catalyst 10.1)
RAM: 4x 1024 MB (All four identical Corsair sticks)

Any help to stop me from getting further BSODs would be greatly appreciated. Let me know if there's any more information I need to provide to help with the troubleshooting.

Attaching Minidumps

Thanks in advance.


My System SpecsSystem Spec
.
18 Feb 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Try updating your video card drivers, and uninstalling/reinstalling DirectX.
My System SpecsSystem Spec
18 Feb 2010   #3
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Tervel View Post
Hi!

I recently upgraded to Windows 7 x64 from Windows XP x64.
I've had the same BSOD twice now, roughly a week apart.

Both times it happened while playing World of Warcraft.

My computer spec:
Motherboard: ASUS M2N4-SLI
CPU: AMD Athlon 64 X2 6000+
GFX: ATI Radeon HD 3850 (running the Catalyst 10.1)
RAM: 4x 1024 MB (All four identical Corsair sticks)

Any help to stop me from getting further BSODs would be greatly appreciated. Let me know if there's any more information I need to provide to help with the troubleshooting.

Attaching Minidumps

Thanks in advance.
Hello Welcome to SF,

I guess the issue is with your Display driver (dxgmms1.sys). First download the Display drivers from vendors website then Remove the Display driver completely disconnect from the Internet and install the drivers from the Download NOT from Windows update.

Quote:
Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Drivers to be Updated

Code:
ASACPI.sys   Mon Mar 28 08:00:36 2005
nvm62x64.sys Sat Oct 18 02:31:06 2008
RTKVAC64.SYS Tue Sep 16 13:34:06 2008
ASACPI.sys driver is from Asus its a utility which is well known problems. I'm attaching the file so download it and update it

Attachment 55009

Bad Drivers

Code:
vmstorfl.sys unavailable (00000000)
TSDDD.dll    unavailable (00000000)
Null.SYS     unavailable (00000000)
msrpc.sys    unavailable (00000000)
Fs_Rec.sys   unavailable (00000000)
cdd.dll      unavailable (00000000)
ATMFD.DLL    unavailable (00000000)
Probably caused by

Code:
Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: C:\Symbols\dxgmms1.sys\4A5BC5784600\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Tue Jul 14 05:08:32 2009 (4A5BC578)
    CheckSum:         0004AD44
    ImageSize:        00046000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Hope this helps,
Captain
My System SpecsSystem Spec
.

19 Feb 2010   #4
Tervel

Windows 7 x64
 
 

First of all thanks for the quick and helpful replies!

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Hello Welcome to SF,

I guess the issue is with your Display driver (dxgmms1.sys). First download the Display drivers from vendors website then Remove the Display driver completely disconnect from the Internet and install the drivers from the Download NOT from Windows update.

Quote:
Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

Ran sfc /scannow and it found no errors.
Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Drivers to be Updated

Code:
ASACPI.sys   Mon Mar 28 08:00:36 2005
nvm62x64.sys Sat Oct 18 02:31:06 2008
RTKVAC64.SYS Tue Sep 16 13:34:06 2008
ASACPI.sys driver is from Asus its a utility which is well known problems. I'm attaching the file so download it and update it

Attachment 55009
Downloaded your attachment and updated ASACPI.sys, downloaded the newest drivers from realtek and updated RTKVAC64.SYS. I'm yet to update nvm62x64.sys yet though as I couldn't figure out which one was right for my motherboard (that will be my next step if I have another BSOD)
Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Bad Drivers

Code:
vmstorfl.sys unavailable (00000000)
TSDDD.dll    unavailable (00000000)
Null.SYS     unavailable (00000000)
msrpc.sys    unavailable (00000000)
Fs_Rec.sys   unavailable (00000000)
cdd.dll      unavailable (00000000)
ATMFD.DLL    unavailable (00000000)
What do I do about these?Nothing? Update/Install? If so, how?
Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Probably caused by

Code:
Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: C:\Symbols\dxgmms1.sys\4A5BC5784600\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Tue Jul 14 05:08:32 2009 (4A5BC578)
    CheckSum:         0004AD44
    ImageSize:        00046000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Hope this helps,
Captain
Again, thanks a lot for your help - I haven't had another BSOD yet but the others were 8 days apart so I reckon I'm not out of the woods yet.
My System SpecsSystem Spec
22 Feb 2010   #5
Tervel

Windows 7 x64
 
 

Had another one just now

Attaching the minidump.

EDIT: Just saw a new version of ATI Catalyst on their website so I updated to 10.2, any other suggestions would still be very appreciated though!
My System SpecsSystem Spec
22 Feb 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Tervel View Post
Had another one just now

Attaching the minidump.

EDIT: Just saw a new version of ATI Catalyst on their website so I updated to 10.2, any other suggestions would still be very appreciated though!
Hello Tervel,

Still i see some drivers are not update to date. Please update them its the same ones. If that fails then we can run the Driver Verifer

Code:
nvm62x64.sys Sat Oct 18 02:31:06 2008
RTKVAC64.SYS Tue Sep 16 13:34:06 2008
Hope this helps,
Captain
My System SpecsSystem Spec
Reply

 dxgmms1.sys BSOD




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