Get random screen freeze/system crash


  1. Posts : 11
    Win 7 HP 64 bit
       #1

    Get random screen freeze/system crash


    I don't get a BSOD, just a system crash. Screen freezes in place and no response from keyboard/mouse. My computer was freezing before with the onboard video card I had, so I swapped it out for an Asus HD4350. It used to crash with a blue screen with lines on it. Since the installation of the new card, it just freezes. So I think it's the video card.

    Minidump attached!

    Thanks in advance for any suggestions!
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    It does look like a video card issue. Try updating your card drivers.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\012010-32557-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*Symbol information
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02e19000 PsLoadedModuleList = 0xfffff800`03056e50
    Debug session time: Wed Jan 20 15:49:36.009 2010 (GMT-5)
    System Uptime: 0 days 0:25:10.570
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................
    Loading User Symbols
    Loading unloaded module list
    ........
    Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dxgkrnl.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80047d9010, fffff88003a9bf68, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by : atikmdag.sys ( atikmdag+12f68 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80047d9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88003a9bf68, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    OVERLAPPED_MODULE: Address regions for 'atikmdag' and 'atikmdag.sys' overlap
    
    FAULTING_IP: 
    atikmdag+12f68
    fffff880`03a9bf68 48895c2408      mov     qword ptr [rsp+8],rbx
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`066e49c8 fffff880`042b4ef8 : 00000000`00000116 fffffa80`047d9010 fffff880`03a9bf68 00000000`00000000 : nt!KeBugCheckEx
    fffff880`066e49d0 00000000`00000116 : fffffa80`047d9010 fffff880`03a9bf68 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
    fffff880`066e49d8 fffffa80`047d9010 : fffff880`03a9bf68 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
    fffff880`066e49e0 fffff880`03a9bf68 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`047d9010
    fffff880`066e49e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`042b4c02 : atikmdag+0x12f68
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    atikmdag+12f68
    fffff880`03a9bf68 48895c2408      mov     qword ptr [rsp+8],rbx
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  atikmdag+12f68
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b0447a4
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys
    
    Followup: MachineOwner
    ---------
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:30.
Find Us