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Windows 7: BSOD problems

19 Feb 2010   #1
Deadcool

Windows 7
 
 
BSOD problems

I built a brand new computer with 2.93 GHz processor, and 4 GB ram. Upon installing windows 7 not 10 minutes in and a blue screen pops up with the following message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: 34
BCP1: 0000000000001838
BCP2: FFFFFFFFC0000420
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022010-16593-01.dmp
C:\Users\Matthew Kent\AppData\Local\Temp\WER-27328-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

This blue screen has happened more than a dozen times on the same day of installation.

Please help I'm a freelance artist and can't have my computer crashing in the middle of a large photoshop project. I have installed a printer, a wacom Bamboo Fun tablet and mozilla firefox and that's it.

I have included the most recent DMP in a zip file (see Attachment)


My System SpecsSystem Spec
.
19 Feb 2010   #2
Stevy22

Windows 7 and MAC
 
 

Have you tried to start the installation of Windows 7 in safe mode
My System SpecsSystem Spec
19 Feb 2010   #3
Jonathan_King

Windows 7 Professional x64
 
 

Try following the generic tips here, like memory test: https://www.sevenforums.com/crashes-d...tml#post572070
My System SpecsSystem Spec
.

19 Feb 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Deadcool View Post
I built a brand new computer with 2.93 GHz processor, and 4 GB ram. Upon installing windows 7 not 10 minutes in and a blue screen pops up with the following message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: 34
BCP1: 0000000000001838
BCP2: FFFFFFFFC0000420
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022010-16593-01.dmp
C:\Users\Matthew Kent\AppData\Local\Temp\WER-27328-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

This blue screen has happened more than a dozen times on the same day of installation.

Please help I'm a freelance artist and can't have my computer crashing in the middle of a large photoshop project. I have installed a printer, a wacom Bamboo Fun tablet and mozilla firefox and that's it.

I have included the most recent DMP in a zip file (see Attachment)

Hey
This crash was caused by cache manager.
Usual causes: Insufficient physical memory, Indexing, Device driver. I noticed you have four Gigs of ram and if you are running 64bit it might be insufficient.

To cover the possibility of corrupt system files I would
run a system file check.
type cmd in search>right click and run as admin>SFC /SCANNOW

Let us know the results.

Good luck

Ken




Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\022010-16593-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02806000 PsLoadedModuleList = 0xfffff800`02a43e50
Debug session time: Fri Feb 19 23:59:25.956 2010 (GMT-5)
System Uptime: 0 days 0:20:30.627
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 34, {1838, ffffffffc0000420, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2ed4 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CACHE_MANAGER (34)
    See the comment for FAT_FILE_SYSTEM (0x23)
Arguments:
Arg1: 0000000000001838
Arg2: ffffffffc0000420
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


EXCEPTION_RECORD:  ffffffffc0000420 -- (.exr 0xffffffffc0000420)
Cannot read Exception record @ ffffffffc0000420

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x34

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000280fb8c to fffff80002877f00

STACK_TEXT:  
fffff880`06c4a948 fffff800`0280fb8c : 00000000`00000034 00000000`00001838 ffffffff`c0000420 00000000`00000000 : nt!KeBugCheckEx
fffff880`06c4a950 fffff880`012be67c : 00000000`00000000 00000000`00000000 fffffa80`04a2e858 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x2ed4
fffff880`06c4a990 fffff880`01298019 : fffff8a0`071c7010 00000000`00000000 fffffa80`041dcc10 00000000`00000001 : Ntfs!NtfsLookupInFileRecord+0x20c
fffff880`06c4aa20 fffff880`012b3b43 : fffffa80`039909c0 fffff880`06c27450 fffffa80`039909c0 fffffa80`039909c0 : Ntfs!NtfsUpdateNormalizedName+0x99
fffff880`06c4ab10 fffff880`0121cc0d : fffffa80`039909c0 fffffa80`041dcc10 fffff880`06c27450 fffffa80`04d20b00 : Ntfs!NtfsCommonCreate+0xc93
fffff880`06c4acf0 fffff800`0286fd87 : fffff880`06c273c0 00000000`00000000 00000000`7ef68000 00000000`07abfbc0 : Ntfs!NtfsCommonCreateCallout+0x1d
fffff880`06c4ad20 fffff800`0286fd41 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KySwitchKernelStackCallout+0x27
fffff880`06c27290 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+2ed4
fffff800`0280fb8c cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+2ed4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x34_nt!_??_::FNODOBFM::_string_+2ed4

BUCKET_ID:  X64_0x34_nt!_??_::FNODOBFM::_string_+2ed4

Followup: MachineOwner
---------
Code:
022010-16593-01.dmp    2/20/2010 12:00:24 AM    CACHE_MANAGER    0x00000034    00000000`00001838    ffffffff`c0000420    00000000`00000000    00000000`00000000    Ntfs.sys    Ntfs.sys+b8aa7        x64
OLD DRIVERS THAT NEED UPDATING
Code:
secdrv.SYS        fffff880`02b2d000    fffff880`02b38000    0x0000b000    0x4508052e    9/13/2006 8:18:38 AM                        
WacomVKHid.sys        fffff880`04399000    fffff880`0439ac80    0x00001c80    0x45d4e87e    2/15/2007 6:10:54 PM                        
wacomvhid.sys        fffff880`04374000    fffff880`04376300    0x00002300    0x45d5e9f8    2/16/2007 12:29:28 PM                        
wacommousefilter.sys        fffff880`045a8000    fffff880`045b0000    0x00008000    0x45d5f401    2/16/2007 1:12:17 PM
My System SpecsSystem Spec
19 Feb 2010   #5
Deadcool

Windows 7
 
 

Alright i ran the admin Scannow and here what came up.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC/SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Now what do i do to fix the corrupt files that where unable to be fixed. you will have to excuse my ignorance I maybe a lot of things in this world but computer sauvy is not one of them. Your patience and help are greatly appreciated .
My System SpecsSystem Spec
19 Feb 2010   #6
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Try running sannow again. It usually only fixes one file problem in a run. Let us now if it comes up clean after the next run.
My System SpecsSystem Spec
19 Feb 2010   #7
Deadcool

Windows 7
 
 

I did another sfc/scannow and the same message appeared only this time it said files will be fixed on reboot. I will reboot and do another scannow.
My System SpecsSystem Spec
19 Feb 2010   #8
Deadcool

Windows 7
 
 

Rebooted computer, and ran scannow again the same original message came up

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC/SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
My System SpecsSystem Spec
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