Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD with idle computer

19 Feb 2010   #1
andexls

Windows 7
 
 
BSOD with idle computer

I have Windows 7 for 2 months now, and today was the first time that a BSOD showed up. It happened 3 times with a 2 or 3 hours interval.

I have an updated version of Windows 7 Ultimate 64-bits. All the drivers are updated also. My computer is a Core 2 Duo E7500 @2.93GHz, 2GB DDR2 RAM, Geforce 9800GT, 500GB HD.

All the three BSOD crashes happened when the computer was idle: only uTorrent and NOD32 4.0 were running. The screen appears for 1 second, then the computer restarts, and Windows shows a pop-up box saying that the system has just had an unexpected restart, or something like that.

There were 3 dump files in C:\Winodws\Minidump. They are all zipped and attached to this thread. Can someone help-me to find out what is the problem?

Thanks in advance!


My System SpecsSystem Spec
.
19 Feb 2010   #2
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Quote   Quote: Originally Posted by andexls View Post
I have Windows 7 for 2 months now, and today was the first time that a BSOD showed up. It happened 3 times with a 2 or 3 hours interval.

I have an updated version of Windows 7 Ultimate 64-bits. All the drivers are updated also. My computer is a Core 2 Duo E7500 @2.93GHz, 2GB DDR2 RAM, Geforce 9800GT, 500GB HD.

All the three BSOD crashes happened when the computer was idle: only uTorrent and NOD32 4.0 were running. The screen appears for 1 second, then the computer restarts, and Windows shows a pop-up box saying that the system has just had an unexpected restart, or something like that.

There were 3 dump files in C:\Winodws\Minidump. They are all zipped and attached to this thread. Can someone help-me to find out what is the problem?

Thanks in advance!


What virus protection do you have and have you done a 100% complete scan with updated definitions?

Do you have and Malware program. Malewarebytes.com has a great free one.

Lets start here first then I will ask you what hardware or Software/updates have you installed prior to this happening. MS did have some updates on the 15th that opened the door to some trojans or viruses.

Let us know about your scans.
My System SpecsSystem Spec
20 Feb 2010   #3
andexls

Windows 7
 
 

Quote   Quote: Originally Posted by IggyAZ View Post
Quote   Quote: Originally Posted by andexls View Post
I have Windows 7 for 2 months now, and today was the first time that a BSOD showed up. It happened 3 times with a 2 or 3 hours interval.

I have an updated version of Windows 7 Ultimate 64-bits. All the drivers are updated also. My computer is a Core 2 Duo E7500 @2.93GHz, 2GB DDR2 RAM, Geforce 9800GT, 500GB HD.

All the three BSOD crashes happened when the computer was idle: only uTorrent and NOD32 4.0 were running. The screen appears for 1 second, then the computer restarts, and Windows shows a pop-up box saying that the system has just had an unexpected restart, or something like that.

There were 3 dump files in C:\Winodws\Minidump. They are all zipped and attached to this thread. Can someone help-me to find out what is the problem?

Thanks in advance!


What virus protection do you have and have you done a 100% complete scan with updated definitions?

Do you have and Malware program. Malewarebytes.com has a great free one.

Lets start here first then I will ask you what hardware or Software/updates have you installed prior to this happening. MS did have some updates on the 15th that opened the door to some trojans or viruses.

Let us know about your scans.
Ok, I just made a full scan with NOD32 4.0 updated, and no virus found. NOD32 is also an antispyware. By the way, I always leave the resident protection turned on in NOD32 and Windows Defender, and I update daily... so I don't think it's a virus or spyware issue.
My System SpecsSystem Spec
.

21 Feb 2010   #4
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Could someone that is good in reading minidumps take a look.
I'm not an expert yet in reading them.
My System SpecsSystem Spec
21 Feb 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by andexls View Post
I have Windows 7 for 2 months now, and today was the first time that a BSOD showed up. It happened 3 times with a 2 or 3 hours interval.

I have an updated version of Windows 7 Ultimate 64-bits. All the drivers are updated also. My computer is a Core 2 Duo E7500 @2.93GHz, 2GB DDR2 RAM, Geforce 9800GT, 500GB HD.

All the three BSOD crashes happened when the computer was idle: only uTorrent and NOD32 4.0 were running. The screen appears for 1 second, then the computer restarts, and Windows shows a pop-up box saying that the system has just had an unexpected restart, or something like that.

There were 3 dump files in C:\Winodws\Minidump. They are all zipped and attached to this thread. Can someone help-me to find out what is the problem?

Thanks in advance!

Hi Andexls

These crashes were caused by rt64win7.sys which as part of your reltek networking driver.

I would download and install a fresh copy of it.

I would also run a system file check
type cmd in search>right click and run as admin>SFC /SCANNOW

Good Luck

Ken







Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\021910-21824-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a1c000 PsLoadedModuleList = 0xfffff800`02c59e50
Debug session time: Fri Feb 19 15:09:39.113 2010 (GMT-5)
System Uptime: 0 days 3:28:05.830
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {100002c, 2, 0, fffff80002ffd5d0}

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+f102 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000000100002c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ffd5d0, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc40e0
 000000000100002c 

CURRENT_IRQL:  2

FAULTING_IP: 
hal!HalBuildScatterGatherList+1a4
fffff800`02ffd5d0 448b5f2c        mov     r11d,dword ptr [rdi+2Ch]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff880037b4710 -- (.trap 0xfffff880037b4710)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000007f7a62d0 rbx=0000000000000000 rcx=000000007f68e540
rdx=fffffa8003258ae0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ffd5d0 rsp=fffff880037b48a0 rbp=fffffa8003258aa0
 r8=0000000000000000  r9=fffffa800208e530 r10=fffffa8003258aa0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
hal!HalBuildScatterGatherList+0x1a4:
fffff800`02ffd5d0 448b5f2c        mov     r11d,dword ptr [rdi+2Ch] ds:0003:00000000`0000002c=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a8d469 to fffff80002a8df00

STACK_TEXT:  
fffff880`037b45c8 fffff800`02a8d469 : 00000000`0000000a 00000000`0100002c 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`037b45d0 fffff800`02a8c0e0 : 00000000`00000007 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`037b4710 fffff800`02ffd5d0 : 00000000`00000014 fffffa80`03531080 00000000`00000000 00000000`00000008 : nt!KiPageFault+0x260
fffff880`037b48a0 fffff880`0145c831 : fffffa80`021a6160 fffffa80`0322f0a0 00000000`00008e1e 00000008`00000000 : hal!HalBuildScatterGatherList+0x1a4
fffff880`037b4910 fffff880`0fdd4102 : fffffa80`02f051a0 fffffa80`03226000 fffffa80`0322f0a0 fffffa80`0322f0a0 : ndis!NdisMAllocateNetBufferSGList+0x181
fffff880`037b49b0 fffffa80`02f051a0 : fffffa80`03226000 fffffa80`0322f0a0 fffffa80`0322f0a0 fffffa80`03258aa0 : Rt64win7+0xf102
fffff880`037b49b8 fffffa80`03226000 : fffffa80`0322f0a0 fffffa80`0322f0a0 fffffa80`03258aa0 00000000`00000190 : 0xfffffa80`02f051a0
fffff880`037b49c0 fffffa80`0322f0a0 : fffffa80`0322f0a0 fffffa80`03258aa0 00000000`00000190 00000103`00000000 : 0xfffffa80`03226000
fffff880`037b49c8 fffffa80`0322f0a0 : fffffa80`03258aa0 00000000`00000190 00000103`00000000 00000000`00000000 : 0xfffffa80`0322f0a0
fffff880`037b49d0 fffffa80`03258aa0 : 00000000`00000190 00000103`00000000 00000000`00000000 0000a000`00000000 : 0xfffffa80`0322f0a0
fffff880`037b49d8 00000000`00000190 : 00000103`00000000 00000000`00000000 0000a000`00000000 00000014`00000000 : 0xfffffa80`03258aa0
fffff880`037b49e0 00000103`00000000 : 00000000`00000000 0000a000`00000000 00000014`00000000 00000000`00000001 : 0x190
fffff880`037b49e8 00000000`00000000 : 0000a000`00000000 00000014`00000000 00000000`00000001 00000000`00000004 : 0x103`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Rt64win7+f102
fffff880`0fdd4102 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  Rt64win7+f102

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Rt64win7

IMAGE_NAME:  Rt64win7.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49a65b0d

FAILURE_BUCKET_ID:  X64_0xA_Rt64win7+f102

BUCKET_ID:  X64_0xA_Rt64win7+f102

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 Feb 2010   #6
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Thank you zigzag3143 for stepping in.
My System SpecsSystem Spec
21 Feb 2010   #7
andexls

Windows 7
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by andexls View Post
I have Windows 7 for 2 months now, and today was the first time that a BSOD showed up. It happened 3 times with a 2 or 3 hours interval.

I have an updated version of Windows 7 Ultimate 64-bits. All the drivers are updated also. My computer is a Core 2 Duo E7500 @2.93GHz, 2GB DDR2 RAM, Geforce 9800GT, 500GB HD.

All the three BSOD crashes happened when the computer was idle: only uTorrent and NOD32 4.0 were running. The screen appears for 1 second, then the computer restarts, and Windows shows a pop-up box saying that the system has just had an unexpected restart, or something like that.

There were 3 dump files in C:\Winodws\Minidump. They are all zipped and attached to this thread. Can someone help-me to find out what is the problem?

Thanks in advance!

Hi Andexls

These crashes were caused by rt64win7.sys which as part of your reltek networking driver.

I would download and install a fresh copy of it.

I would also run a system file check
type cmd in search>right click and run as admin>SFC /SCANNOW

Good Luck

Ken







Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\021910-21824-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a1c000 PsLoadedModuleList = 0xfffff800`02c59e50
Debug session time: Fri Feb 19 15:09:39.113 2010 (GMT-5)
System Uptime: 0 days 3:28:05.830
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {100002c, 2, 0, fffff80002ffd5d0}

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+f102 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000000100002c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ffd5d0, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc40e0
 000000000100002c 

CURRENT_IRQL:  2

FAULTING_IP: 
hal!HalBuildScatterGatherList+1a4
fffff800`02ffd5d0 448b5f2c        mov     r11d,dword ptr [rdi+2Ch]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff880037b4710 -- (.trap 0xfffff880037b4710)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000007f7a62d0 rbx=0000000000000000 rcx=000000007f68e540
rdx=fffffa8003258ae0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ffd5d0 rsp=fffff880037b48a0 rbp=fffffa8003258aa0
 r8=0000000000000000  r9=fffffa800208e530 r10=fffffa8003258aa0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
hal!HalBuildScatterGatherList+0x1a4:
fffff800`02ffd5d0 448b5f2c        mov     r11d,dword ptr [rdi+2Ch] ds:0003:00000000`0000002c=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a8d469 to fffff80002a8df00

STACK_TEXT:  
fffff880`037b45c8 fffff800`02a8d469 : 00000000`0000000a 00000000`0100002c 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`037b45d0 fffff800`02a8c0e0 : 00000000`00000007 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`037b4710 fffff800`02ffd5d0 : 00000000`00000014 fffffa80`03531080 00000000`00000000 00000000`00000008 : nt!KiPageFault+0x260
fffff880`037b48a0 fffff880`0145c831 : fffffa80`021a6160 fffffa80`0322f0a0 00000000`00008e1e 00000008`00000000 : hal!HalBuildScatterGatherList+0x1a4
fffff880`037b4910 fffff880`0fdd4102 : fffffa80`02f051a0 fffffa80`03226000 fffffa80`0322f0a0 fffffa80`0322f0a0 : ndis!NdisMAllocateNetBufferSGList+0x181
fffff880`037b49b0 fffffa80`02f051a0 : fffffa80`03226000 fffffa80`0322f0a0 fffffa80`0322f0a0 fffffa80`03258aa0 : Rt64win7+0xf102
fffff880`037b49b8 fffffa80`03226000 : fffffa80`0322f0a0 fffffa80`0322f0a0 fffffa80`03258aa0 00000000`00000190 : 0xfffffa80`02f051a0
fffff880`037b49c0 fffffa80`0322f0a0 : fffffa80`0322f0a0 fffffa80`03258aa0 00000000`00000190 00000103`00000000 : 0xfffffa80`03226000
fffff880`037b49c8 fffffa80`0322f0a0 : fffffa80`03258aa0 00000000`00000190 00000103`00000000 00000000`00000000 : 0xfffffa80`0322f0a0
fffff880`037b49d0 fffffa80`03258aa0 : 00000000`00000190 00000103`00000000 00000000`00000000 0000a000`00000000 : 0xfffffa80`0322f0a0
fffff880`037b49d8 00000000`00000190 : 00000103`00000000 00000000`00000000 0000a000`00000000 00000014`00000000 : 0xfffffa80`03258aa0
fffff880`037b49e0 00000103`00000000 : 00000000`00000000 0000a000`00000000 00000014`00000000 00000000`00000001 : 0x190
fffff880`037b49e8 00000000`00000000 : 0000a000`00000000 00000014`00000000 00000000`00000001 00000000`00000004 : 0x103`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Rt64win7+f102
fffff880`0fdd4102 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  Rt64win7+f102

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Rt64win7

IMAGE_NAME:  Rt64win7.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49a65b0d

FAILURE_BUCKET_ID:  X64_0xA_Rt64win7+f102

BUCKET_ID:  X64_0xA_Rt64win7+f102

Followup: MachineOwner
---------
Oh, I see. My network card drivers were the Windows 7 ones. I just installed the Asus drivers... let's see if this solves the problem!

And I've done a SFC /scannow, it says that it has found some problems, but could not fix all of them.
My System SpecsSystem Spec
Reply

 BSOD with idle computer




Thread Tools




Similar help and support threads
Thread Forum
BSOD while computer is idle
Hello I'm writing to see if you can provide troubleshooting assistance with daily BSOD events I'm getting on my computer. They've been happening over the past week-2 weeks, primarily when the computer has been idle (i.e. at night, when I have been at work). I primarily use this machine for...
BSOD Help and Support
BSOD when computer is idle
I have been getting many BSOD messages lately. My screen has never actually turned blue, but that's what Windows calls it... Anyways, they usually tend to happen when I leave my computer idle. I have checked and it isn't a battery problem. This latest BSOD happened while I was doing a system scan...
BSOD Help and Support
BSOD when computer is idle
Received a BSOD while away from the computer. Dell Bluescreen Troubleshooter resulted in the following: The "Unknown" driver (C:\Windows\system32\drivers\teedriverx64.sys) appears to have caused the system crash. I looked up the teedriverx64.sys and it is the Intel Management Engine Interface...
BSOD Help and Support
BSOD while computer idle
Hi, My BSOD has happened now 3 days in a row and I can't ignore it any longer! I can't identify a trigger for it. It happened once when I was using IE9, and twice when the computer was idle. Any help greatly appreciated! Thanks!
BSOD Help and Support
BSOD only when computer is idle
The computer has been running smooth for the last year and no upgrades were made. the following is the spec. 3570K @ 4.5GHz Asus Z77 V-PRO MOBO Corsair 2*4GB RAM CF 2*HIS 6870 There was no problem when I am actually using by computer. It only happens when I leave it alone.
BSOD Help and Support
BSOD - Crashes while computer idle/not idle (Unpredictable)
Windows 7 Enterprise 64bit Clean installation to windows 7 from Windows XP professional Hardware 18 months old OS installed 2 weeks ago I am currently facing the lovely BSOD error. The computer was recently upgraded from windows XP to Windows 7 enterprise 64bit , this was a fresh...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:14.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App