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Windows 7: Random BSOD

19 Feb 2010   #1
jonnyjai

windows 7 64bit
 
 
Random BSOD

Hi
please can someone look into this as i have no idea what i need to do.

I have a large memory DMP file of about 300Mbs

and i checked the event viewer which has a Error Bug check whcih reads

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000101 (0x0000000000000031, 0x0000000000000000, 0xfffff88002fe0180, 0x0000000000000003). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 021910-51558-01

This has happend twice so far. once when it was installing a windows update and the 2nd time when it was starting up.

i have a
AMD phemon x4
ASUS M3a32 mvp deluxe board
4gb dominator ram ddr2
Raid 0 2x750 samsung
hiper type 2 680 watt psu
hd 4850 Gpu

PS the BIOS have been Updated from 0603 to 1903
and all other hardware are also upto date

further assistances would be very greatful
regards John


My System SpecsSystem Spec
.
19 Feb 2010   #2
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by jonnyjai View Post
Hi
please can someone look into this as i have no idea what i need to do.

I have a large memory DMP file of about 300Mbs
get your system setup to record small memory dump files then zip and upload them here for analysis
My System SpecsSystem Spec
19 Feb 2010   #3
jonnyjai

windows 7 64bit
 
 

Hi Ok ill do that.
also here an up date

the GPU driver as failed to function
upon installing the latest one at ati.com
the catalsyt control software was installed but the driver itself FAIL.
Windows update also FAILED to install the GPU driver.
any ideas?
My System SpecsSystem Spec
.

19 Feb 2010   #4
jonnyjai

windows 7 64bit
 
 

Hi ickymay here is the mini dump

after about 5 reboots and another BSOD i was able to install the GPU driver...
My System SpecsSystem Spec
20 Feb 2010   #5
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by jonnyjai View Post
Hi ickymay here is the mini dump

after about 5 reboots and another BSOD i was able to install the GPU driver...
hey thnx for that and this part of the debugger output is the most significant to me
Quote:
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002fe0180, The PRCB address of the hung processor.
Arg4: 0000000000000003, 0.
Normally a STOP 0x101 will be caused by a faulty CPU or other hardware like motherboard , but for now we should try and make sure your software environment isn't involved ...........

these drivers are old and need updating
Quote:
ASACPI.sys fffff880`04fae000 fffff880`04fb6000 0x00008000 0x42476c4c 28/03/2005 02:30:36
ahcix64s.sys fffff880`018bb000 fffff880`018f2000 0x00037000 0x46c4386c 16/08/2007 11:43:40
ASACPI.sys is known to cause BSOD's: ASACPI.sys It belongs to the Asus ATK0110 ACPI Utility and this needs updating, also ahcix64s.sys is an AHCI driver and both of these should be updateable by going to the ASUStek website and downloading and installing the chipset drivers ?
I did notice they only offer Vista drivers which is not a good sign

next to the problem with your gfx card where rdprefmp.sys was involved in the crash we need to get your drivers to correctly install ?

can you go to device manager and check for any warning icons ?

can you run the windows 7 upgrade advisor to check your hardware compatibility ?

what antivirus and firewall do you have installed ?
My System SpecsSystem Spec
20 Feb 2010   #6
jonnyjai

windows 7 64bit
 
 

I did notice they only offer Vista drivers which is not a good sign

next to the problem with your gfx card where rdprefmp.sys was involved in the crash we need to get your drivers to correctly install ?

can you go to device manager and check for any warning icons ?

can you run the windows 7 upgrade advisor to check your hardware compatibility ?

what antivirus and firewall do you have installed ?[/QUOTE]

Hi Icky Thanks for looking into this.

ive included the windows advisor here, its all good no warnings.

i went to device manager to check for warning icons all says no problems with devices.

im using the latest version of Virginmedia security which was lunched a few days ago
to be compatible with win 7.

so would u say i should try and update the driver for achi using vista drivers?

regards John
My System SpecsSystem Spec
20 Feb 2010   #7
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by jonnyjai View Post
so would u say i should try and update the driver for achi using vista drivers?

regards John
yes

Quote   Quote: Originally Posted by jonnyjai View Post
im using the latest version of Virginmedia security which was lunched a few days ago
to be compatible with win 7.

regards John
Virginmedia is an unknown quantity to me so if you still crash after you have updated your AHCI drivers then it might be wise to replace it with MSE for debugging purposes

after your driver update please post a screenshot of your first two tabs in a dxdiag which you initiate with that command (dxdiag) in a run box from the start orb ?

some info here around your problem and unninstalling the ASUSTeK probe facility ?
My System SpecsSystem Spec
20 Feb 2010   #8
jonnyjai

windows 7 64bit
 
 

Hi i was using my pc today with without anyproblems which was peaceful and stress free...
until i copied and pasted a file... it blue screened << 1st attachment.
after a few more hrs i checked this site for new posts went on to install the vista drivers but had no luck
the install process stops and says 'incompatible OS' and soon after another Blue screen << 2nd attachment.

Before using win7 32bit none of this has happened..
My System SpecsSystem Spec
20 Feb 2010   #9
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by jonnyjai View Post
Hi i was using my pc today with without anyproblems which was peaceful and stress free...
until i copied and pasted a file... it blue screened << 1st attachment.
after a few more hrs i checked this site for new posts went on to install the vista drivers but had no luck
the install process stops and says 'incompatible OS' and soon after another Blue screen << 2nd attachment.

Before using win7 32bit none of this has happened..
well it's the same 101 error and this is normally a hardware fault, you need to speak to ASUS and ask them why your motherboard is not fully supported with drivers to work with windows 7 ?

have you tried my recommendations ?
have you managed to get your gfx driver installed ?

Ile ask for some help on this, I think next step may be to run driver verifier see if we can identify what driver might be causing a processor deadlock ?
My System SpecsSystem Spec
21 Feb 2010   #10
jonnyjai

windows 7 64bit
 
 

hi icky
i managed to update Asus ATK0110 ACPI Utility with no problems
as for ahcix64s.sys is an AHCI driver isnt updatable due to it only compatible with vista.
The driver for the GPU isnt the newest one from AMD as i get a BSOD just trying to install it, using the driver
that windows update detected.

Also i checked in the Asus forums, my board has been taking of the compatibility list for win7
which is not a good thing, and other people are having the same kind of problem with it.
On the other hand some people have get it to work fine but they upgraded from vista to win 7 64bit.

im thinking of going back to 32bit for now and maybe get a new board after... wot would u recommend

Here is the dxdiag u asked for, and a dump for when i tried to install the newer GPU driver

thanks icky for taking your time and looking into this
My System SpecsSystem Spec
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