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Windows 7: Random BSOD, video card is probably the cause

19 Feb 2010   #1
becktionary

Windows 7 Home Premium
 
 
Random BSOD, video card is probably the cause

I just recently did a major overhaul of my system replacing everything aside from my video card, PSU and hard drives. I also went from Windows 7 RC to a clean install of Windows 7 Home Premium using upgrade media. I had no problems at all when running the RC, however I'm getting blue screens that always involve atikmpag.sys. Here's my system as it is now:

Core i5 750
GIGABYTE GA-P55M-UD2
2 x 2 GB G.Skill DDR3 1600 RAM
ATI Radeon HD 4870
Corsair TX650W

I have never had any issues with this card before. I've tried a number of things to fix this issue (re-installing catalyst drivers, updating mobo's BIOS, setting PCI-E freq to 100Mhz) but none of them are working, and google isn't turning up any answers. Anyone have any ideas what I could do to try to fix this short of getting an Nvidia card?


My System SpecsSystem Spec
.
19 Feb 2010   #2
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Quote   Quote: Originally Posted by becktionary View Post
I just recently did a major overhaul of my system replacing everything aside from my video card, PSU and hard drives. I also went from Windows 7 RC to a clean install of Windows 7 Home Premium using upgrade media. I had no problems at all when running the RC, however I'm getting blue screens that always involve atikmpag.sys. Here's my system as it is now:

Core i5 750
GIGABYTE GA-P55M-UD2
2 x 2 GB G.Skill DDR3 1600 RAM
ATI Radeon HD 4870
Corsair TX650W

I have never had any issues with this card before. I've tried a number of things to fix this issue (re-installing catalyst drivers, updating mobo's BIOS, setting PCI-E freq to 100Mhz) but none of them are working, and google isn't turning up any answers. Anyone have any ideas what I could do to try to fix this short of getting an Nvidia card?
Welcome and glad you found Win7Forum.

I have read others having the same problems after loading the latest drivers
Version 10.1
At the moment the only solution is to install version 9.12 which works.
This will get you going until a new fixed driver arrives for Win7
My System SpecsSystem Spec
21 Feb 2010   #3
becktionary

Windows 7 Home Premium
 
 

Thank you for the suggestion. I rolled back to 9.12, which seemed to be working. However just now I have had another BSOD, only this time atikmdag.sys comes up instead of atikmpag.sys.
My System SpecsSystem Spec
.

21 Feb 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by becktionary View Post
Thank you for the suggestion. I rolled back to 9.12, which seemed to be working. However just now I have had another BSOD, only this time atikmdag.sys comes up instead of atikmpag.sys.
Its still you video driver. Are you overclocking? un-install the current driver and install a fresh copy. It might also be a heat issue. Download cpu-z and gpu-z (both free) to keep an eye on the temps.

You might also want to run a system file check to verify and repair system files
type cmd in search>right click and run as admin>SFC /SCANNOW

Let us know if you need help and if you get a BSOD, upload it to us using these. https://www.sevenforums.com/crash-loc...d-problem.html

Let us know if you need help

Ken
My System SpecsSystem Spec
21 Feb 2010   #5
becktionary

Windows 7 Home Premium
 
 

All the crashes have occurred when I was running stock speeds and voltages. I checked my card's temp and it was a toasty 75C, but I'm not sure why. Every other time I checked the temp in the Catalyst Control Center it was around 40C at idle. I set up some profiles so now the fan is spinning at a decent speed and keeping the temp around 42C I don't think it's due to overheating though because the crashes more often than not happen when I'm just browsing. I've only had one crash while playing a game.

As for the system file check, I ran it, and a command prompt popped up for a fraction of a second then closed. Is that what is supposed to happen?

Also, here are the minidumps from the two most recent crashes. The most recent is with the 9.12 drivers, and the other is with the latest Catalyst drivers.

Thanks for the help.
My System SpecsSystem Spec
21 Feb 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by becktionary View Post
All the crashes have occurred when I was running stock speeds and voltages. I checked my card's temp and it was a toasty 75C, but I'm not sure why. Every other time I checked the temp in the Catalyst Control Center it was around 40C at idle. I set up some profiles so now the fan is spinning at a decent speed and keeping the temp around 42C I don't think it's due to overheating though because the crashes more often than not happen when I'm just browsing. I've only had one crash while playing a game.

As for the system file check, I ran it, and a command prompt popped up for a fraction of a second then closed. Is that what is supposed to happen?

Also, here are the minidumps from the two most recent crashes. The most recent is with the 9.12 drivers, and the other is with the latest Catalyst drivers.

Thanks for the help.
Hello Welcome to SF,

Its an issue with your Display card. Make sure the Latest drivers are installed. If you think it has Overheat open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

Follow this link for additional information on your Error https://www.sevenforums.com/crash-loc...eshooting.html

Also you could run a Stress test on your Card follow this link FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800418e4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880068c2ef0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
FAULTING_IP: 
atikmdag+12ef0
fffff880`068c2ef0 48895c2408      mov     qword ptr [rsp+8],rbx
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0
fffff880`059b39e8 00000000`00000000 :atikmdag+0x12ef0
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  atikmdag+12ef0
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME:  atikmdag.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4b0ca832
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys
BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys
Hope this helps,
Captain
My System SpecsSystem Spec
22 Feb 2010   #7
becktionary

Windows 7 Home Premium
 
 

I don't think it's due to overheating. While running Prime95, the highest any of my cores reach is 45C, which is higher than I'd like, but from what I've read it's nothing to worry about. I also ran around in the Bad Company 2 beta for a bit, and my GPU's temp leveled out at about 70C, and during the stress testing with FurMark, it climbed into the low 80's (I only had my fan speed set at about 30% so I'll increase that in the future) but still no crash. I also ran two passes on each of my sticks of RAM in MemTest and no errors came up.

I know it's probably a difficult question to give a definite answer to, but does anyone think that just doing a re-install of Windows would have any significant chance of clearing this up?
My System SpecsSystem Spec
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