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Windows 7: Random BSOD and Random Resets

20 Feb 2010   #1
Tinks

Windows 7 64-Bit
 
 
Random BSOD and Random Resets

I recently built a new rig and have been trying everything I can to solve a problem I am having with BSOD and random resets of my machine.
BSOD will happen during mundane tasks from simply surfing the internet or watching a movie in my cd drive. Crash dump occurs and I have to reset.
Games aren't functional either. I try to run the benchmark tester Shattered Horizon and my computer locks up often along with a screen filled with pixels.
I've run a compatibility test from the Windows 7 64-Bit website as well and it says all my parts are okay. I am at a complete loss.

I'll attach a minidump (as seems to be the trend here). Hopefully I do this right as I have never done this before or am familiar with minidumps.

System Specs:
GIGABYTE GA-EP45-UD3P LGA 775 Intel P45 ATX Intel Motherboard
Western Digital Caviar Black 1 TB HD
EVGA GeForce GTX 275
2- 2GB G.Skill Ram Sticks (both sticks have been scanned for errors and are operating fine)
Intel Core 2 Quad Q8300
Hanns G 24.6" screen


My System SpecsSystem Spec
.
20 Feb 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Tinks View Post
I recently built a new rig and have been trying everything I can to solve a problem I am having with BSOD and random resets of my machine.
BSOD will happen during mundane tasks from simply surfing the internet or watching a movie in my cd drive. Crash dump occurs and I have to reset.
Games aren't functional either. I try to run the benchmark tester Shattered Horizon and my computer locks up often along with a screen filled with pixels.
I've run a compatibility test from the Windows 7 64-Bit website as well and it says all my parts are okay. I am at a complete loss.

I'll attach a minidump (as seems to be the trend here). Hopefully I do this right as I have never done this before or am familiar with minidumps.

System Specs:
GIGABYTE GA-EP45-UD3P LGA 775 Intel P45 ATX Intel Motherboard
Western Digital Caviar Black 1 TB HD
EVGA GeForce GTX 275
2- 2GB G.Skill Ram Sticks (both sticks have been scanned for errors and are operating fine)
Intel Core 2 Quad Q8300
Hanns G 24.6" screen
what did you use to test the memory and how long did you run it?

Let me know so I can recommend a course of action

Ken


Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\022010-18532-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c58000 PsLoadedModuleList = 0xfffff800`02e95e50
Debug session time: Sat Feb 20 14:33:10.807 2010 (GMT-5)
System Uptime: 0 days 1:24:40.727
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa80c1d69250, 0, fffff80002ccdea6, 5}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SetWakeBit+f8 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa80c1d69250, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002ccdea6, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f000e0
 fffffa80c1d69250 

FAULTING_IP: 
nt!KeSetEvent+16
fffff800`02ccdea6 f6037f          test    byte ptr [rbx],7Fh

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88007b79840 -- (.trap 0xfffff88007b79840)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff900c0814300 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ccdea6 rsp=fffff88007b799d0 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000d6c280 r10=fffff900c08454f0
r11=0000000000000401 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!KeSetEvent+0x16:
fffff800`02ccdea6 f6037f          test    byte ptr [rbx],7Fh ds:de30:00000000`00000000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d47b91 to fffff80002cc9f00

STACK_TEXT:  
fffff880`07b796d8 fffff800`02d47b91 : 00000000`00000050 fffffa80`c1d69250 00000000`00000000 fffff880`07b79840 : nt!KeBugCheckEx
fffff880`07b796e0 fffff800`02cc7fee : 00000000`00000000 fffffa80`c1d69250 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x40f5b
fffff880`07b79840 fffff800`02ccdea6 : fffffa80`03f15b30 00000000`00000004 fffff880`00000055 fffff880`07b79a70 : nt!KiPageFault+0x16e
fffff880`07b799d0 fffff960`0018b1dc : 00000000`00000000 fffff880`00000002 00000000`00100100 00000000`00000001 : nt!KeSetEvent+0x16
fffff880`07b79a40 fffff960`00190b8b : 00000000`00d6c280 00000000`00000000 00000000`00100100 fffff880`02f63100 : win32k!SetWakeBit+0xf8
fffff880`07b79a70 fffff960`00190df1 : fffff900`c1f2ece0 fffffa80`00000401 00000000`73fb2450 00000000`00000000 : win32k!PostMessageExtended+0x30b
fffff880`07b79b10 fffff960`00190849 : 00000000`00000000 00000000`00000000 00000000`00100144 0000007f`fffffff8 : win32k!PostMessageCheckIL+0x1c9
fffff880`07b79b80 fffff800`02cc9153 : fffffa80`03dd9060 fffff880`07b79c60 00000000`00d6c280 00000000`00000020 : win32k!NtUserPostMessage+0xed
fffff880`07b79be0 00000000`73fffcba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00a5e588 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73fffcba


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!SetWakeBit+f8
fffff960`0018b1dc 488b5c2430      mov     rbx,qword ptr [rsp+30h]

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  win32k!SetWakeBit+f8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

FAILURE_BUCKET_ID:  X64_0x50_win32k!SetWakeBit+f8

BUCKET_ID:  X64_0x50_win32k!SetWakeBit+f8

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Feb 2010   #3
Tinks

Windows 7 64-Bit
 
 

I took it to a tech who ran it through BurnInIt, memtest and a few others I believe. No issues found.
I tried to run Memtest myself (before taking it to the tech) but it would lock up while scanning: made it to 110% with no problems and froze. This ran very long.
I should have saved my other minidumps but I have been cleaning them off my computer recently.
My System SpecsSystem Spec
.

20 Feb 2010   #4
Tinks

Windows 7 64-Bit
 
 

Just did it myself. 3 passes and no errors found using memtest. 2 hrs 15 mins give or take

I've heard rumblings that compatibility of NVIDIA cards/drivers with Windows 7 is very poor. Is this true?


I also just ran a system check through CMD and no integrity issues were found from that scan either.
My System SpecsSystem Spec
21 Feb 2010   #5
Tinks

Windows 7 64-Bit
 
 

Bump
My System SpecsSystem Spec
21 Feb 2010   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Tinks View Post
Bump

Tinks

Have you run an anti-virus scan?

We may want to take a look at the temps. You can download cpu-z and gpu-z both are free.

Im going to want you to run driver verifier, but before you don you need to have a backup, and a win 7 dvd.


Ken
My System SpecsSystem Spec
21 Feb 2010   #7
Tinks

Windows 7 64-Bit
 
 

I run AVG so I don't think I have a virus.

Also I use speedfan.

Currently:

GPU 37c
temp1 33c
temp2 25c
temp3 -2c
temp 0c
hd0 28c
core0 37c
core1 31c
core2 35c
core3 35c

I have the Win 7 dvd of course, however I haven't made a backup yet
My System SpecsSystem Spec
21 Feb 2010   #8
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Tinks View Post
I run AVG so I don't think I have a virus.

Also I use speedfan.

Currently:

GPU 37c
temp1 33c
temp2 25c
temp3 -2c
temp 0c
hd0 28c
core0 37c
core1 31c
core2 35c
core3 35c

I have the Win 7 dvd of course, however I haven't made a backup yet
As Ken suggested make a backup of you personal files because when you run the Driver verifier we will force the Computer to crash then find the file that causes the trouble. Once you backup everything post us back we will give you information in how to enable Driver verifier

Good Luck,
Captain
My System SpecsSystem Spec
23 Feb 2010   #9
Tinks

Windows 7 64-Bit
 
 

Did the verifier. Here is the minidumps from the day (a few before that too). The most recent one was from the BSOD after doing the verifier I believe. I was confused though as to why it was 0k. Dunno. Here they are though.
My System SpecsSystem Spec
24 Feb 2010   #10
Tinks

Windows 7 64-Bit
 
 

Ok ran the verifier again and this time I know I got it for sure. Not sure what happened with the last.
Did the verifier, restarted and it crashed pretty instantly while starting up and gave me the BSOD. Collected the data. Had to do a system restore to make it back onto the computer because it needed repairs.

Here is the minidump

Hopefully this will solve the mystery
My System SpecsSystem Spec
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