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Windows 7: New computer keeps crashing-please help

22 Feb 2010   #1
gabitori

windows 7 64 bit ultimate
 
 
New computer keeps crashing-please help

Hi,
I have a brand new Dell Vostro 1520, windows 7 64 bit Ultimate, about 30 days or so. It cashes very similarly to an eariler post today, sometimes once a day, sometimes a few times an hour, where all I can do is press the power button to turn off then on. I don't know how to get any information on it- maybe someone can point me there? I'm new on this forum and don't really know where to go and grab that info.

It does not happen with a particular program, it could be when I'm just browsing online, checking my email, watching a movie ,or working on something like quickbooks. Even once when I was playing Freecell!

Any ideas? Thanks for any help.


My System SpecsSystem Spec
.
22 Feb 2010   #2
gabitori

windows 7 64 bit ultimate
 
 

Ok, I found the event viewer and this is what it has:
+System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2010-02-21T03:03:09.279618900Z
EventRecordID19564Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerHannah_Laptop.Lamport.local-Security[ UserID] S-1-5-18

-EventData
BugcheckCode0BugcheckParameter10x0BugcheckParameter20x0BugcheckParameter30x0BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0

thanks.
My System SpecsSystem Spec
Reply

 New computer keeps crashing-please help




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