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Windows 7: Win 7 BSOD after going to sleep

22 Feb 2010   #1
jdavistdi

Win 7 x64
 
 
Win 7 BSOD after going to sleep

Hello,

I seem to consistently get a crash when trying to come out of sleep mode. The bug is always DRIVER_POWER_STATE_FAILURE tied to the ntoskrnl.exe, which could mean anything.

This is a fairly new install of Win 7 and all the drivers have been updated.

I've attached the latest .dmp file. Any help on this is greatly appreciated.


My System SpecsSystem Spec
.
23 Feb 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by jdavistdi View Post
Hello,

I seem to consistently get a crash when trying to come out of sleep mode. The bug is always DRIVER_POWER_STATE_FAILURE tied to the ntoskrnl.exe, which could mean anything.

This is a fairly new install of Win 7 and all the drivers have been updated.

I've attached the latest .dmp file. Any help on this is greatly appreciated.

Hello Welcome to SF,

I guess the culprit here is a component of your Intel(R) PRO/1000 Gigabit Networking Adapter e1y62x64.sys and an OS component srv.sys. Download the latest driver from Intel's website remove the driver from Device Manager then reboot and install them. If possible just reset to BIOS to factory settings.Uninstall any third party Antivirus or Firewall see whether that makes any difference.

Quote:
Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker

Start > Run > CMD >Right Click and Run as administrator >
SFC/ SCANNOW


Drivers to be updated

Code:
SBAlg.sys        Wed Aug 13 18:17:37 2008
qcfilterhp.sys   Wed Mar 19 05:42:13 2008
prepdrv.sys      Wed May 21 08:42:12 2008
LV_Tracker64.sys Sat Jun 30 16:17:49 2007
ATSwpWDF.sys     Thu May 22 04:15:59 2008

Bugcheck Analysis



Code:
DRIVER_POWER_STATE_FAILURE (9f)
  A driver is causing an inconsistent power state.
  Arguments:
  Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
  Arg2: fffffa80017b8060, Physical Device Object of the stack
  Arg3: fffff80000b9c518, Functional Device Object of the stack
  Arg4: fffffa8003caca20, The blocked IRP
  fffff880`02e63000 fffff880`02eac000   e1y62x64 T (no symbols)           
  Loaded symbol image file: e1y62x64.sys
  Image path: \SystemRoot\system32\DRIVERS\e1y62x64.sys
  Image name: e1y62x64.sys
  Timestamp:        Sat Jun 13 06:46:42 2009 (4A32FDFA)
  CheckSum:         00049736
  ImageSize:        00049000
  Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
  DRVPOWERSTATE_SUBCODE:  3
  IRP_ADDRESS:  fffffa8003caca20
  DEVICE_OBJECT: fffffa8003a4e050
  DRIVER_OBJECT: fffffa80039ffda0
  IMAGE_NAME:  e1y62x64.sys
  DEBUG_FLR_IMAGE_TIMESTAMP:  4a32fdfa
  MODULE_NAME: e1y62x64
  FAULTING_MODULE: fffff88002e63000 e1y62x64
  CUSTOMER_CRASH_COUNT:  1
  DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
  BUGCHECK_STR:  0x9F
  PROCESS_NAME:  System
  CURRENT_IRQL:  2
  STACK_COMMAND:  kb
  FOLLOWUP_NAME:  MachineOwner
  FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_e1y62x64.sys
  BUCKET_ID:  X64_0x9F_IMAGE_e1y62x64.sys
  0: kd> k
Child-SP          RetAddr           Call Site
  fffff800`00b9c4c8 fffff800`03339e23 nt!KeBugCheckEx
  fffff800`00b9c4d0 fffff800`032d6fa6 nt! ?? ::FNODOBFM::`string'+0x29330
  fffff800`00b9c570 fffff800`032d6326 nt!KiProcessTimerDpcTable+0x66
  fffff800`00b9c5e0 fffff800`032d6e7e nt!KiProcessExpiredTimerList+0xc6
  fffff800`00b9cc30 fffff800`032d6697 nt!KiTimerExpiration+0x1be
  fffff800`00b9ccd0 fffff800`032d36fa nt!KiRetireDpcList+0x277
  fffff800`00b9cd80 00000000`00000000 nt!KiIdleLoop+0x5a
0: kd> Vertarget
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:*** WARNING: Unable to verify timestamp for srv.sys
*** ERROR: Module load completed but symbols could not be loaded for srv.sys


Hope this helps,
Captain
My System SpecsSystem Spec
23 Feb 2010   #3
jdavistdi

Win 7 x64
 
 
Will try

Thanks for all of the help. I will try out your suggestions and post the results.

James

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by jdavistdi View Post
Hello,

I seem to consistently get a crash when trying to come out of sleep mode. The bug is always DRIVER_POWER_STATE_FAILURE tied to the ntoskrnl.exe, which could mean anything.

This is a fairly new install of Win 7 and all the drivers have been updated.

I've attached the latest .dmp file. Any help on this is greatly appreciated.

Hello Welcome to SF,

I guess the culprit here is a component of your Intel(R) PRO/1000 Gigabit Networking Adapter e1y62x64.sys and an OS component srv.sys. Download the latest driver from Intel's website remove the driver from Device Manager then reboot and install them. If possible just reset to BIOS to factory settings.Uninstall any third party Antivirus or Firewall see whether that makes any difference.

Quote:
Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker

Start > Run > CMD >Right Click and Run as administrator >
SFC/ SCANNOW


Drivers to be updated

Code:
SBAlg.sys        Wed Aug 13 18:17:37 2008
qcfilterhp.sys   Wed Mar 19 05:42:13 2008
prepdrv.sys      Wed May 21 08:42:12 2008
LV_Tracker64.sys Sat Jun 30 16:17:49 2007
ATSwpWDF.sys     Thu May 22 04:15:59 2008

Bugcheck Analysis



Code:
DRIVER_POWER_STATE_FAILURE (9f)
  A driver is causing an inconsistent power state.
  Arguments:
  Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
  Arg2: fffffa80017b8060, Physical Device Object of the stack
  Arg3: fffff80000b9c518, Functional Device Object of the stack
  Arg4: fffffa8003caca20, The blocked IRP
  fffff880`02e63000 fffff880`02eac000   e1y62x64 T (no symbols)           
  Loaded symbol image file: e1y62x64.sys
  Image path: \SystemRoot\system32\DRIVERS\e1y62x64.sys
  Image name: e1y62x64.sys
  Timestamp:        Sat Jun 13 06:46:42 2009 (4A32FDFA)
  CheckSum:         00049736
  ImageSize:        00049000
  Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
  DRVPOWERSTATE_SUBCODE:  3
  IRP_ADDRESS:  fffffa8003caca20
  DEVICE_OBJECT: fffffa8003a4e050
  DRIVER_OBJECT: fffffa80039ffda0
  IMAGE_NAME:  e1y62x64.sys
  DEBUG_FLR_IMAGE_TIMESTAMP:  4a32fdfa
  MODULE_NAME: e1y62x64
  FAULTING_MODULE: fffff88002e63000 e1y62x64
  CUSTOMER_CRASH_COUNT:  1
  DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
  BUGCHECK_STR:  0x9F
  PROCESS_NAME:  System
  CURRENT_IRQL:  2
  STACK_COMMAND:  kb
  FOLLOWUP_NAME:  MachineOwner
  FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_e1y62x64.sys
  BUCKET_ID:  X64_0x9F_IMAGE_e1y62x64.sys
  0: kd> k
Child-SP          RetAddr           Call Site
  fffff800`00b9c4c8 fffff800`03339e23 nt!KeBugCheckEx
  fffff800`00b9c4d0 fffff800`032d6fa6 nt! ?? ::FNODOBFM::`string'+0x29330
  fffff800`00b9c570 fffff800`032d6326 nt!KiProcessTimerDpcTable+0x66
  fffff800`00b9c5e0 fffff800`032d6e7e nt!KiProcessExpiredTimerList+0xc6
  fffff800`00b9cc30 fffff800`032d6697 nt!KiTimerExpiration+0x1be
  fffff800`00b9ccd0 fffff800`032d36fa nt!KiRetireDpcList+0x277
  fffff800`00b9cd80 00000000`00000000 nt!KiIdleLoop+0x5a
0: kd> Vertarget
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:*** WARNING: Unable to verify timestamp for srv.sys
*** ERROR: Module load completed but symbols could not be loaded for srv.sys


Hope this helps,
Captain
My System SpecsSystem Spec
.

23 Feb 2010   #4
jdavistdi

Win 7 x64
 
 
Still crashing

OK, so I updated the drivers and ran all the checks you suggested (which came back clean). I still get a crash after sleep mode.

I'm not sure what to do about the srv.sys problem that you mentioned. Any suggestions on that?

James
My System SpecsSystem Spec
23 Feb 2010   #5
Pauly

Win7 Ultimate X64
 
 

Quote   Quote: Originally Posted by jdavistdi View Post
OK, so I updated the drivers and ran all the checks you suggested (which came back clean). I still get a crash after sleep mode.

I'm not sure what to do about the srv.sys problem that you mentioned. Any suggestions on that?

James
Please post new dump file after crash
My System SpecsSystem Spec
23 Feb 2010   #6
jdavistdi

Win 7 x64
 
 
Here you go

Sorry, here you go.

Quote   Quote: Originally Posted by Pauly View Post
Quote   Quote: Originally Posted by jdavistdi View Post
OK, so I updated the drivers and ran all the checks you suggested (which came back clean). I still get a crash after sleep mode.

I'm not sure what to do about the srv.sys problem that you mentioned. Any suggestions on that?

James
Please post new dump file after crash
My System SpecsSystem Spec
23 Feb 2010   #7
Pauly

Win7 Ultimate X64
 
 

Same code 0x9F prob caused by NETw5s64.sys
This is a network driver have a look at updating it
My System SpecsSystem Spec
23 Feb 2010   #8
jdavistdi

Win 7 x64
 
 

Thanks. So this is the Intel 5300 Wifi driver. I do have the latest one, but I noticed on the Intel community forum that this is an issue for many people on a variety of platforms:

NETw5s64.sys keeps on giving me...

As of yesterday, there is still no fix for this from Intel.

Quote   Quote: Originally Posted by Pauly View Post
Same code 0x9F prob caused by NETw5s64.sys
This is a network driver have a look at updating it
My System SpecsSystem Spec
03 May 2010   #9
Maverick1

win7 64
 
 
BSOD after going to sleep

I have a similar issue, here is a link to the Memory.dmp file (zipped)

MEGAUPLOAD - The leading online storage and file delivery service
My System SpecsSystem Spec
Reply

 Win 7 BSOD after going to sleep




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