Windows 7 Help Please (BlueScreen)


  1. Posts : 1
    windows 7 x 64
       #1

    Windows 7 Help Please (BlueScreen)


    Hi


    I bought a laptop a few days ago and I install some application on it. I use internet download manager (IDM) to download things when I am downloading this bluescreen occur.


    My computer description:

    Windows 7 Home 64-bit
    Intel i7-720QM Quad Core Processor (1.6Ghz/6mb L2 Cache/1333FSB) w/Turbo Boost up to 2.8Ghz
    6GB DDR3 System Memory (2 dimm)
    500GB 7200RPM Sata Hard Drive



    Problem signature:
    Code:
     
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
     
    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000030
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88005479394
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
     
    Files that help describe the problem:
    C:\Windows\Minidump\022210-19812-01.dmp
    C:\Users\Ehsan\AppData\Local\Temp\WER-752658-0.sysdata.xml
     
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
     
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
     
    I also attached the dump file for you as .rar file. If you have any solution please help me out.
     
     
    EVENT VIEWER
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
     
    - System 
     
    - Provider 
     
    [ Name] Microsoft-Windows-Kernel-Power 
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
     
    EventID 41 
     
    Version 2 
     
    Level 1 
     
    Task 63 
     
    Opcode 0 
     
    Keywords 0x8000000000000002 
     
    - TimeCreated 
     
    [ SystemTime] 2010-02-23T09:56:04.839621600Z 
     
    EventRecordID 7230 
     
    Correlation 
     
    - Execution 
     
    [ ProcessID] 4 
    [ ThreadID] 8 
     
    Channel System 
     
    Computer PC 
     
    - Security 
     
    [ UserID] S-1-5-18 
     
     
    - EventData 
     
    BugcheckCode 209 
    BugcheckParameter1 0x30 
    BugcheckParameter2 0x2 
    BugcheckParameter3 0x0 
    BugcheckParameter4 0xfffff8800549c394 
    SleepInProgress false 
    PowerButtonTimestamp 0 
     
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff8800549c394). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 022310-20794-01.
     
     
     
     
    - System 
     
    - Provider 
     
    [ Name] Microsoft-Windows-WER-SystemErrorReporting 
    [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952} 
    [ EventSourceName] BugCheck 
     
    - EventID 1001 
     
    [ Qualifiers] 16384 
     
    Version 0 
     
    Level 2 
     
    Task 0 
     
    Opcode 0 
     
    Keywords 0x80000000000000 
     
    - TimeCreated 
     
    [ SystemTime] 2010-02-23T09:56:14.000000000Z 
     
    EventRecordID 7256 
     
    Correlation 
     
    - Execution 
     
    [ ProcessID] 0 
    [ ThreadID] 0 
     
    Channel System 
     
    Computer PC 
     
    Security 
     
     
    - EventData 
     
    param1 0x000000d1 (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff8800549c394) 
    param2 C:\Windows\MEMORY.DMP 
    param3 022310-20794-01
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Looks like your network adapter driver is giving you trouble. In Device Manager, right-click on your network adapter and select Update Driver Software.

    Good luck!
    ~JK

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\022210-19812-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`0301c000 PsLoadedModuleList = 0xfffff800`03259e50
    Debug session time: Mon Feb 22 20:35:24.916 2010 (GMT-5)
    System Uptime: 0 days 0:21:39.133
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ...........
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {30, 2, 0, fffff88005479394}
    
    Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys ( NETw5s64+1b4394 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000030, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88005479394, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032c40e0
     0000000000000030 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    NETw5s64+1b4394
    fffff880`05479394 488b4930        mov     rcx,qword ptr [rcx+30h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff880009fb900 -- (.trap 0xfffff880009fb900)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa800c141e18 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88005479394 rsp=fffff880009fba90 rbp=0000000000000030
     r8=fffffa800f4e69c0  r9=fffff880009fbac0 r10=fffffa8008290df0
    r11=fffff880009fba80 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    NETw5s64+0x1b4394:
    fffff880`05479394 488b4930        mov     rcx,qword ptr [rcx+30h] ds:cf40:00000000`00000030=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff8000308d469 to fffff8000308df00
    
    STACK_TEXT:  
    fffff880`009fb7b8 fffff800`0308d469 : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`009fb7c0 fffff800`0308c0e0 : fffffa80`058f889e fffffa80`0c141dc0 00000000`00000002 fffff800`035fbe08 : nt!KiBugCheckDispatch+0x69
    fffff880`009fb900 fffff880`05479394 : fffffa80`058f889e 00000000`00000001 fffffa80`0ceecf40 fffff800`035fe472 : nt!KiPageFault+0x260
    fffff880`009fba90 fffffa80`058f889e : 00000000`00000001 fffffa80`0ceecf40 fffff800`035fe472 fffffa80`0f4e69f0 : NETw5s64+0x1b4394
    fffff880`009fba98 00000000`00000001 : fffffa80`0ceecf40 fffff800`035fe472 fffffa80`0f4e69f0 fffffa80`0f4e69e8 : 0xfffffa80`058f889e
    fffff880`009fbaa0 fffffa80`0ceecf40 : fffff800`035fe472 fffffa80`0f4e69f0 fffffa80`0f4e69e8 00000000`00000000 : 0x1
    fffff880`009fbaa8 fffff800`035fe472 : fffffa80`0f4e69f0 fffffa80`0f4e69e8 00000000`00000000 00000000`00000000 : 0xfffffa80`0ceecf40
    fffff880`009fbab0 fffff800`035fd9ce : fffffa80`0f4e69f0 fffff800`035fafb9 00000000`00000000 00000000`00000002 : hal!IoMapTransfer+0x8e
    fffff880`009fbaf0 fffff800`035fdafd : fffffa80`07ab3050 fffffa80`08290df0 00000000`00000001 fffffa80`00000000 : hal!HalpAllocateAdapterCallback+0x146
    fffff880`009fbb90 fffff800`035fe156 : fffffa80`08290df0 00000000`00000000 fffffa80`08290d00 00000000`00000002 : hal!IoFreeAdapterChannel+0x109
    fffff880`009fbbc0 fffff800`035fd71f : fffffa80`0b3ad2d0 00000000`00000048 fffffa80`08290df0 fffffa80`0cef1a40 : hal!HalAllocateAdapterChannel+0x11a
    fffff880`009fbc00 fffff880`0205e7c0 : fffffa80`09a0dc90 fffffa80`08290a60 fffffa80`000000a0 fffff880`05514c40 : hal!HalBuildScatterGatherList+0x2f3
    fffff880`009fbc70 fffff880`052d076b : fffffa80`07ab31a0 00000000`00000000 fffffa80`05846b60 fffff880`05475aa0 : ndis!NdisMAllocateNetBufferSGList+0x110
    fffff880`009fbd10 fffffa80`07ab31a0 : 00000000`00000000 fffffa80`05846b60 fffff880`05475aa0 00000000`00000000 : NETw5s64+0xb76b
    fffff880`009fbd18 00000000`00000000 : fffffa80`05846b60 fffff880`05475aa0 00000000`00000000 00000048`00000100 : 0xfffffa80`07ab31a0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    NETw5s64+1b4394
    fffff880`05479394 488b4930        mov     rcx,qword ptr [rcx+30h]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  NETw5s64+1b4394
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: NETw5s64
    
    IMAGE_NAME:  NETw5s64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4aafedb7
    
    FAILURE_BUCKET_ID:  X64_0xD1_NETw5s64+1b4394
    
    BUCKET_ID:  X64_0xD1_NETw5s64+1b4394
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #3

    Hello Welcome to SF,

    Update the following Drivers

    Code:
     
    lsi_fc.sys   Wed Dec 10 04:16:09 2008
    iirsp.sys    Wed Dec 14 03:17:54 2005
    arc.sys      Fri May 25 02:57:55 2007
    adpahci.sys  Tue May 01 23:00:09 2007
    adpu320.sys  Wed Feb 28 05:34:15 2007
    000.fcl      Fri Sep 26 18:41:22 2008
    Good Luck,
    Captain
      My Computer


 

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