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Windows 7: Windows 7 Help Please (BlueScreen)

23 Feb 2010   #1

windows 7 x 64
Windows 7 Help Please (BlueScreen)


I bought a laptop a few days ago and I install some application on it. I use internet download manager (IDM) to download things when I am downloading this bluescreen occur.

My computer description:

Windows 7 Home 64-bit
Intel i7-720QM Quad Core Processor (1.6Ghz/6mb L2 Cache/1333FSB) w/Turbo Boost up to 2.8Ghz
6GB DDR3 System Memory (2 dimm)
500GB 7200RPM Sata Hard Drive

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000030
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88005479394
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
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I also attached the dump file for you as .rar file. If you have any solution please help me out.
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
- System 
- Provider 
[ Name] Microsoft-Windows-Kernel-Power 
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
EventID 41 
Version 2 
Level 1 
Task 63 
Opcode 0 
Keywords 0x8000000000000002 
- TimeCreated 
[ SystemTime] 2010-02-23T09:56:04.839621600Z 
EventRecordID 7230 
- Execution 
[ ProcessID] 4 
[ ThreadID] 8 
Channel System 
Computer PC 
- Security 
[ UserID] S-1-5-18 
- EventData 
BugcheckCode 209 
BugcheckParameter1 0x30 
BugcheckParameter2 0x2 
BugcheckParameter3 0x0 
BugcheckParameter4 0xfffff8800549c394 
SleepInProgress false 
PowerButtonTimestamp 0 
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff8800549c394). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 022310-20794-01.
- System 
- Provider 
[ Name] Microsoft-Windows-WER-SystemErrorReporting 
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952} 
[ EventSourceName] BugCheck 
- EventID 1001 
[ Qualifiers] 16384 
Version 0 
Level 2 
Task 0 
Opcode 0 
Keywords 0x80000000000000 
- TimeCreated 
[ SystemTime] 2010-02-23T09:56:14.000000000Z 
EventRecordID 7256 
- Execution 
[ ProcessID] 0 
[ ThreadID] 0 
Channel System 
Computer PC 
- EventData 
param1 0x000000d1 (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff8800549c394) 
param2 C:\Windows\MEMORY.DMP 
param3 022310-20794-01

My System SpecsSystem Spec
23 Feb 2010   #2

Windows 7 Professional x64

Looks like your network adapter driver is giving you trouble. In Device Manager, right-click on your network adapter and select Update Driver Software.

Good luck!

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Jonathan\Desktop\022210-19812-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0301c000 PsLoadedModuleList = 0xfffff800`03259e50
Debug session time: Mon Feb 22 20:35:24.916 2010 (GMT-5)
System Uptime: 0 days 0:21:39.133
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {30, 2, 0, fffff88005479394}

Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+1b4394 )

Followup: MachineOwner

4: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: 0000000000000030, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88005479394, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032c40e0


fffff880`05479394 488b4930        mov     rcx,qword ptr [rcx+30h]





TRAP_FRAME:  fffff880009fb900 -- (.trap 0xfffff880009fb900)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800c141e18 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005479394 rsp=fffff880009fba90 rbp=0000000000000030
 r8=fffffa800f4e69c0  r9=fffff880009fbac0 r10=fffffa8008290df0
r11=fffff880009fba80 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
fffff880`05479394 488b4930        mov     rcx,qword ptr [rcx+30h] ds:cf40:00000000`00000030=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000308d469 to fffff8000308df00

fffff880`009fb7b8 fffff800`0308d469 : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`009fb7c0 fffff800`0308c0e0 : fffffa80`058f889e fffffa80`0c141dc0 00000000`00000002 fffff800`035fbe08 : nt!KiBugCheckDispatch+0x69
fffff880`009fb900 fffff880`05479394 : fffffa80`058f889e 00000000`00000001 fffffa80`0ceecf40 fffff800`035fe472 : nt!KiPageFault+0x260
fffff880`009fba90 fffffa80`058f889e : 00000000`00000001 fffffa80`0ceecf40 fffff800`035fe472 fffffa80`0f4e69f0 : NETw5s64+0x1b4394
fffff880`009fba98 00000000`00000001 : fffffa80`0ceecf40 fffff800`035fe472 fffffa80`0f4e69f0 fffffa80`0f4e69e8 : 0xfffffa80`058f889e
fffff880`009fbaa0 fffffa80`0ceecf40 : fffff800`035fe472 fffffa80`0f4e69f0 fffffa80`0f4e69e8 00000000`00000000 : 0x1
fffff880`009fbaa8 fffff800`035fe472 : fffffa80`0f4e69f0 fffffa80`0f4e69e8 00000000`00000000 00000000`00000000 : 0xfffffa80`0ceecf40
fffff880`009fbab0 fffff800`035fd9ce : fffffa80`0f4e69f0 fffff800`035fafb9 00000000`00000000 00000000`00000002 : hal!IoMapTransfer+0x8e
fffff880`009fbaf0 fffff800`035fdafd : fffffa80`07ab3050 fffffa80`08290df0 00000000`00000001 fffffa80`00000000 : hal!HalpAllocateAdapterCallback+0x146
fffff880`009fbb90 fffff800`035fe156 : fffffa80`08290df0 00000000`00000000 fffffa80`08290d00 00000000`00000002 : hal!IoFreeAdapterChannel+0x109
fffff880`009fbbc0 fffff800`035fd71f : fffffa80`0b3ad2d0 00000000`00000048 fffffa80`08290df0 fffffa80`0cef1a40 : hal!HalAllocateAdapterChannel+0x11a
fffff880`009fbc00 fffff880`0205e7c0 : fffffa80`09a0dc90 fffffa80`08290a60 fffffa80`000000a0 fffff880`05514c40 : hal!HalBuildScatterGatherList+0x2f3
fffff880`009fbc70 fffff880`052d076b : fffffa80`07ab31a0 00000000`00000000 fffffa80`05846b60 fffff880`05475aa0 : ndis!NdisMAllocateNetBufferSGList+0x110
fffff880`009fbd10 fffffa80`07ab31a0 : 00000000`00000000 fffffa80`05846b60 fffff880`05475aa0 00000000`00000000 : NETw5s64+0xb76b
fffff880`009fbd18 00000000`00000000 : fffffa80`05846b60 fffff880`05475aa0 00000000`00000000 00000048`00000100 : 0xfffffa80`07ab31a0


fffff880`05479394 488b4930        mov     rcx,qword ptr [rcx+30h]


SYMBOL_NAME:  NETw5s64+1b4394

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  NETw5s64.sys


FAILURE_BUCKET_ID:  X64_0xD1_NETw5s64+1b4394

BUCKET_ID:  X64_0xD1_NETw5s64+1b4394

Followup: MachineOwner
My System SpecsSystem Spec
23 Feb 2010   #3
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hello Welcome to SF,

Update the following Drivers

lsi_fc.sys   Wed Dec 10 04:16:09 2008
iirsp.sys    Wed Dec 14 03:17:54 2005
arc.sys      Fri May 25 02:57:55 2007
adpahci.sys  Tue May 01 23:00:09 2007
adpu320.sys  Wed Feb 28 05:34:15 2007
000.fcl      Fri Sep 26 18:41:22 2008
Good Luck,
My System SpecsSystem Spec


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