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Windows 7: No BSOD - just a crash when playing Prince of Persia :(

26 Feb 2010   #1
menoseficaz

Win 7 HP 64 bit
 
 
No BSOD - just a crash when playing Prince of Persia :(

DMP file attached. I've had issues with my system crashing at completely random times. I posted here before and got the recommendation that it could be vid card drivers. I updated those and thought I was out of the woods as I haven't had the random crashes. But I still get them when playing Prince of Persia, Sands of Time. Sad!

Any help/suggestions are appreciated - thanks!!!


My System SpecsSystem Spec
.
26 Feb 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by menoseficaz View Post
DMP file attached. I've had issues with my system crashing at completely random times. I posted here before and got the recommendation that it could be vid card drivers. I updated those and thought I was out of the woods as I haven't had the random crashes. But I still get them when playing Prince of Persia, Sands of Time. Sad!

Any help/suggestions are appreciated - thanks!!!

this one was caused by you video driver. I suggest you compeletly uninstall all of the ati things and download and install a fresh copy

Would also run a system file check
type cmd in search>right click and run as admin>SFC /SCANNOW

Let us know the results

Ken



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\012010-32557-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e19000 PsLoadedModuleList = 0xfffff800`03056e50
Debug session time: Wed Jan 20 15:49:36.009 2010 (GMT-5)
System Uptime: 0 days 0:25:10.570
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
........
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80047d9010, fffff88003a9bf68, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+12f68 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80047d9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003a9bf68, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'atikmdag' and 'atikmdag.sys' overlap

FAULTING_IP: 
atikmdag+12f68
fffff880`03a9bf68 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`066e49c8 fffff880`042b4ef8 : 00000000`00000116 fffffa80`047d9010 fffff880`03a9bf68 00000000`00000000 : nt!KeBugCheckEx
fffff880`066e49d0 00000000`00000116 : fffffa80`047d9010 fffff880`03a9bf68 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`066e49d8 fffffa80`047d9010 : fffff880`03a9bf68 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`066e49e0 fffff880`03a9bf68 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`047d9010
fffff880`066e49e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`042b4c02 : atikmdag+0x12f68


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+12f68
fffff880`03a9bf68 48895c2408      mov     qword ptr [rsp+8],rbx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmdag+12f68

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b0447a4

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Feb 2010   #3
ManOwar2

Windows 7 x64
 
 

Just a little trick, use Driver Sweeper available throught guru3d website. When yours ATI drivers have been uninstalled throught the device manager in the configuration panel, right after run Driver Sweeper and select everything related to ATI.

Do that before you reboot after uninstalling your ATI drivers.

Pretty sure this can help sove any conflict betweens files.
My System SpecsSystem Spec
.

Reply

 No BSOD - just a crash when playing Prince of Persia :(




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