Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Shutdown & reboot/hang

26 Feb 2010   #1

Windows 7 Home Premium 64 bit. (OEM)
Shutdown & reboot/hang

I've been trying to sort this out for 3 weeks now, new build shutdown initially during Empire Total War, rebooted (with safe-boot option etc.) and since then it shuts down randomly (usually in-game) and also graphics card fan to max with no output. Have run Prime95, 6 hours - no errors, swapped RAM/problem persists, swapped graphics card/problem persists, swapped case-fans from mo'bo to molex, ran chkdsk, heavyload, (yet to run memtest86 but don't see the point), all drivers updated . . . .
Suspects a.) BIOS 2301 ( installed using AsusUpdate software ). b.) 64-bit conflict in software. c.) gremlins . . . . .

Attachment 56923

Attachment 56927

My System SpecsSystem Spec
26 Feb 2010   #2
Microsoft MVP


Sounds like a hardware problem. Please try uploading/attaching this:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
Also, try these free diagnostics:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Additional tests for certain specific circumstances:
Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
My System SpecsSystem Spec
01 Mar 2010   #3

Windows 7 Home Premium 64 bit. (OEM)

Thanks for the reply, Usasma,

Update: re-flashed BIOS 2301 from USB flash & EZ Flash 2.

Couldn't find minidump or MEMORY.DMP, do I need to manually set that up?

HD Diagnostic turned out ok. Will try memtest tonight. :)
My System SpecsSystem Spec

10 Mar 2010   #4

Windows 7 Home Premium 64 bit. (OEM)

Sent the PSU back RMA via retailer. Should have it or a replacement in about a week, if the problem persists - the Motherboard goes next . . .
My System SpecsSystem Spec
24 Mar 2010   #5

Windows 7 Home Premium 64 bit. (OEM)

Got the PSU back 2 days ago, wired-up and fired it up . . . . not a problem, everything is fine and I'm so relieved.
So, if you're at you're wits end . . . RMA is the moral of the story!
My System SpecsSystem Spec

 Shutdown & reboot/hang

Thread Tools

Similar help and support threads
Thread Forum
Hang on shutdown and invalid ip
Hello, Im having some issues with my hp laptop. In the last week i have had two issues and im not sure they are related. The main issue is that it dont connect to the Internet. On two different networks i get "wireless network doesnt have a valid ip configuration" Ive tried a few different...
General Discussion
Window 7 Home Premium Shutdown hang
Recently, I've notice that my HP laptop keep hanging on every shutdown I made. Here's my System Info: +Intel Pentium(R) Dual-Core CPU +4 GB RAM +Running Windows 7 Home Premium 64x +320GB hardrive, there's lot of free space +Currently using BitDefender Internet Security 2013 Using Event...
Performance & Maintenance
Many startup repairs, DCOM server error, system hang on shutdown, etc
Hi All, I have an HPE 520 NL, x64 desktop, windows 7 home premium SP1. I have had many intermittent startup problems, with some elements hanging at shut down. I'm not well enought versed in this to figure it all out myself -- too computer illterate. Everything from DCOM servor error 10010, to...
General Discussion
Hang on Black Screen during Shutdown FRESH INSTALL WINDOWS 7 SP1
Hello everyone, I recently got a PC that my office was getting rid of. The PC was in great shape and I was told it worked fine when they gave it to me. They ripped out the hard drive and gave me the machine. As soon as I got it, I put a brand new 2Tb Seagate HDD in. I also replaced the...
BSOD Help and Support
Hang/Freeze upon shutdown - W7x64 Pro SP1 (Possible Java??)
A client has been complaining about hanging and freezing upon shutdown. The screen is the normal blue screen (not BSOD just the standard Windows 7 shutdown screen) with a "windows 7 professional" at the bottom and the little circle that says "shutting down" in the middle. This started...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 16:50.
Twitter Facebook Google+