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Windows 7: BSOD caused by unknown threat

28 Feb 2010   #1
Shapeless

 
BSOD caused by unknown threat

Hi guys.

Im uploading my problem since I couldnt find any sollutions yet.

To the error read here: IRQL not less or equal please help me



Still im not certain if this is related to warcraft only, 3d animations or occurs randomly. First of all it only seems to apear when at least 1 programm is running, and if its only firefox. However only had 1 bluescreen while surfing so far. But severall bluescreens while playing. And 2 or 3 while or short after installing, deinstalling games or programms. However it seems to apear more often while using 3d animations such as warcraft. However, surprisingly oblivion didnt crash 1 time yet, although its actually from the graphics much more komplex. Or maybe its related to the graphic drivers or some of its content? I really dont know

However so far im gonna run oblivion for a while soon, and try to install some other games to like fable etc. and see if those tend to give a bluescreen or not. Maybe the error lies mainly withing warcraft only. Well im not certain in any way yet.

Theres my dmp or minidump, ziped as attachment. Hope u guys can find something from it.

Thanks for your help.


My System SpecsSystem Spec
.
28 Feb 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Shapeless View Post
Hi guys.

Im uploading my problem since I couldnt find any sollutions yet.

To the error read here: IRQL not less or equal please help me



Still im not certain if this is related to warcraft only, 3d animations or occurs randomly. First of all it only seems to apear when at least 1 programm is running, and if its only firefox. However only had 1 bluescreen while surfing so far. But severall bluescreens while playing. And 2 or 3 while or short after installing, deinstalling games or programms. However it seems to apear more often while using 3d animations such as warcraft. However, surprisingly oblivion didnt crash 1 time yet, although its actually from the graphics much more komplex. Or maybe its related to the graphic drivers or some of its content? I really dont know

However so far im gonna run oblivion for a while soon, and try to install some other games to like fable etc. and see if those tend to give a bluescreen or not. Maybe the error lies mainly withing warcraft only. Well im not certain in any way yet.

Theres my dmp or minidump, ziped as attachment. Hope u guys can find something from it.

Thanks for your help.

These were all bugcheck 4a. Usual causes: Device driver. there is little info on which though vsom.exe shows in many. are you running zone alarm? there is a known problem with it and high cpu use in vsom.exe

I would update all the old drivers
run a system file check
type cmd in search>right click and run as admin>sfc /scannow

If you are overclocking stop.

let us know the results


Ken



Code:
022710-18735-01.dmp    2/27/2010 7:44:36 PM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`752f2dd9    00000000`00000002    00000000`00000000    fffff880`05fc7ca0    ntoskrnl.exe    ntoskrnl.exe+71f00        x64    
022710-19016-01.dmp    2/27/2010 8:36:36 PM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`74f72dd9    00000000`00000002    00000000`00000000    fffff880`07827ca0    ntoskrnl.exe    ntoskrnl.exe+71f00        x64    
022710-19968-01.dmp    2/27/2010 4:47:54 PM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`74fc2dd9    00000000`00000002    00000000`00000000    fffff880`089a3ca0    ntoskrnl.exe    ntoskrnl.exe+71f00        x64    
022710-26098-01.dmp    2/27/2010 2:54:54 AM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`749e2dd9    00000000`00000002    00000000`00000000    fffff880`05f86ca0    ntoskrnl.exe    ntoskrnl.exe+71f00        x64    
022810-18829-01.dmp    2/28/2010 5:06:10 PM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`74a32dd9    00000000`00000002    00000000`00000000    fffff880`06235ca0    ntoskrnl.exe    ntoskrnl.exe+71f00        x64    
022810-26410-01.dmp    2/28/2010 1:05:16 AM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`75532dd9    00000000`00000002    00000000`00000000    fffff880`06419ca0    ntoskrnl.exe    ntoskrnl.exe+71f00        x64
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\022710-19968-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a14000 PsLoadedModuleList = 0xfffff800`02c51e50
Debug session time: Sat Feb 27 10:46:44.002 2010 (GMT-5)
System Uptime: 0 days 1:23:46.156
Loading Kernel Symbols
...............................................................
................................................................
.............
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {74fc2dd9, 2, 0, fffff880089a3ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000074fc2dd9, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff880089a3ca0, 0

Debugging Details:
------------------


PROCESS_NAME:  vsmon.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+6252952f0311d9f8
00000000`74fc2dd9 ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002a85469 to fffff80002a85f00

STACK_TEXT:  
fffff880`089a3a68 fffff800`02a85469 : 00000000`0000004a 00000000`74fc2dd9 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`089a3a70 fffff800`02a853a0 : fffff880`089a3ca0 fffffa80`086ffb60 fffff880`089a3bf8 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`089a3bb0 00000000`74fc2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`031ff0a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74fc2dd9


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`02a853a0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------
My System SpecsSystem Spec
28 Feb 2010   #3
Shapeless

 

Indeed i am running zonealarm security suit, along with a high cpu to(quad core 4x2,3GHZ). Trial version at the moment. Before i used zonealarm free. But as u see the result was i got hacked within 7-9days after using windows 7. I must say to this linux may be really hard to nearly impossible to run 3d games and in the end my linux crashed probably because of it. But it was so much securer, had antivir under linux and actually never needed it, either did i get attacked nor did a find single threat by scanning and that after even 8 months. Now back to windows again the old probs with security and hacking...

However free version definitely won´t do. Also I got overwhelming results of my security under zonealarm suit by steve gibson tools(grc.com). Also my scanners all didnt find a single threat in this time(beside tracking cookies). However zonealarm uses auto update and is updated. What I can do is try to re-install zonealarm. Gonna do system file check first.

Im not overclocking. I did once years ago with the result that my hardware got damaged fast. Ill never overclock again thats for sure, it only causes problems. Neither do i use any pc boost tools or stuff like that.
My System SpecsSystem Spec
.

28 Feb 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Shapeless View Post
Indeed i am running zonealarm security suit, along with a high cpu to(quad core 4x2,3GHZ). Trial version at the moment. Before i used zonealarm free. But as u see the result was i got hacked within 7-9days after using windows 7. I must say to this linux may be really hard to nearly impossible to run 3d games and in the end my linux crashed probably because of it. But it was so much securer, had antivir under linux and actually never needed it, either did i get attacked nor did a find single threat by scanning and that after even 8 months. Now back to windows again the old probs with security and hacking...

However free version definitely won´t do. Also I got overwhelming results of my security under zonealarm suit by steve gibson tools(grc.com). Also my scanners all didnt find a single threat in this time(beside tracking cookies). However zonealarm uses auto update and is updated. What I can do is try to re-install zonealarm. Gonna do system file check first.

Im not overclocking. I did once years ago with the result that my hardware got damaged fast. Ill never overclock again thats for sure, it only causes problems. Neither do i use any pc boost tools or stuff like that.
I used to be a fan of ZAP till it started getting bloated. Was forced to move to Eset Smart Security. (AV and commercial grade firewall) Also did well at GRC. I would remove ZAP just to check if it is the cause you can either re-install or pick something else.

Ken
My System SpecsSystem Spec
28 Feb 2010   #5
Shapeless

 

scan done. Windows ressource protection couldnt find anything it says.
My System SpecsSystem Spec
28 Feb 2010   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Shapeless View Post
scan done. Windows ressource protection couldnt find anything it says.
Great so the system files are fine
My System SpecsSystem Spec
28 Feb 2010   #7
Shapeless

 

okay reinstalled my firewall. Also done a small change. I set all programm settings to manual. Meaning i will not leave zonealarm a chance mess up important processes. Im really hoping this will do it.

But something else happened which is also bothering me. I had daemon tools installed, and running with 0 problems. After re-installing my firewall It suddenly gives me an error, tells me sptd 1.60 or newer must be installed and kernel debugger must be deactivated. Why did this happen directly after re-installing what the hell?

To sptd i have the newest version. When setting up windows 7 i made sure to install sptd FIRST before installing daemon tools. It worked smoothly with 0 problems until now. Trying re-install and hope that will fix it.


By the way what is meant with kernel debuggers? and if its a threat how can i deactivate it, and what does deactivating it actually do?


Edit: tried to re-install daemon tools, but it gives me internal error code 14, contact support when installing. Well i have an alternative i can use gizmo it runs smoothly under windows 7, however i always loved daemon tools cause it was easier. Why does this happen now?
My System SpecsSystem Spec
01 Mar 2010   #8
Shapeless

 

Still not better. Tried several settings of my firewall and also tried to allow certain programms, all wont help...

Isnt there any simple patch or something from microsoft to fix it? I actually found one for vista, but not for 7. There must be some way to fix it.

If not there would be another alternative. Trying a different firewall. Anyone know some good firewalls except zonealarm?
My System SpecsSystem Spec
01 Mar 2010   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Shapeless View Post
okay reinstalled my firewall. Also done a small change. I set all programm settings to manual. Meaning i will not leave zonealarm a chance mess up important processes. Im really hoping this will do it.

But something else happened which is also bothering me. I had daemon tools installed, and running with 0 problems. After re-installing my firewall It suddenly gives me an error, tells me sptd 1.60 or newer must be installed and kernel debugger must be deactivated. Why did this happen directly after re-installing what the hell?

To sptd i have the newest version. When setting up windows 7 i made sure to install sptd FIRST before installing daemon tools. It worked smoothly with 0 problems until now. Trying re-install and hope that will fix it.


By the way what is meant with kernel debuggers? and if its a threat how can i deactivate it, and what does deactivating it actually do?


Edit: tried to re-install daemon tools, but it gives me internal error code 14, contact support when installing. Well i have an alternative i can use gizmo it runs smoothly under windows 7, however i always loved daemon tools cause it was easier. Why does this happen now?

Shapeless

Even with zone alarm set to manual it still starts on boot, still has hooks into the kernel of the OS, and still has the same drivers as before.

As to daemon tools and kernel debuggers, they may just be reacting to ZAP again.
My System SpecsSystem Spec
01 Mar 2010   #10
Shapeless

 

ZAP means zonealarm right?

Well I give up, i just downloaded eset, ill try it. I tested NOD32scanner years ago, I must say the scanner was really good. If that will fix it goodbye zonealarm.
My System SpecsSystem Spec
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