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Windows 7: Windows 7 Blue Screen Help

01 Mar 2010   #1
awestley

Windows 7
 
 
Windows 7 Blue Screen Help

  • Story: Saturday night I went to sync my iphone with itunes. When I plugged it in. I received a blue screen. I wasn't able to document what is said because it restarted my computer. On startup it displayed this message. Now when i try to open Itunes, it will blue screen and restart. I've uninstalled and installed multiple times. I have been using the same configurations the whole life of my computer, and this started happening Saturday. Only modifications since then has been a couple security updates.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880010E0FCC
BCP3: FFFFF88008E3B8C0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030110-19765-01.dmp
C:\Users\Anthony\AppData\Local\Temp\WER-1495706-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

  • My PC: Windows Home Premium 64 Bit, AMD Athlon II Dual Core M300, 4 GB Ram,
  • Any information would be helpful because this is quite frustrating. Thanks in advance!



My System SpecsSystem Spec
.
01 Mar 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Could you please upload the dmps for analysis? https://www.sevenforums.com/crash-loc...d-problem.html

Thanks,
~JK
My System SpecsSystem Spec
01 Mar 2010   #3
awestley

Windows 7
 
 

Attachment 57697

Hope this helps. Sorry for being a newb!
My System SpecsSystem Spec
.

01 Mar 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

Sorry for the delay, I have been away this afternoon.

Not sure what the problem is, so let's just do the generic steps: https://www.sevenforums.com/crashes-d...tml#post572070

Good luck!
~JK
My System SpecsSystem Spec
01 Mar 2010   #5
Frostmourne

Windows 7 Ultimate x86-64
 
 

Dump:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880010e0fcc, fffff88008e3b8c0, 0}

Probably caused by : fltmgr.sys ( fltmgr!FltGetInstanceInformation+6c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880010e0fcc, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008e3b8c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
fltmgr!FltGetInstanceInformation+6c
fffff880`010e0fcc 0fb74828 movzx ecx,word ptr [rax+28h]

CONTEXT: fffff88008e3b8c0 -- (.cxr 0xfffff88008e3b8c0)
rax=0000000000000001 rbx=fffffa8006754060 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000001
rip=fffff880010e0fcc rsp=fffff88008e3c2a0 rbp=0000000000000000
r8=0000000000000003 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=fffffa8006754010 r13=fffffa800669e5fc
r14=fffff88008e3c360 r15=0000000000000008
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
fltmgr!FltGetInstanceInformation+0x6c:
fffff880`010e0fcc 0fb74828 movzx ecx,word ptr [rax+28h] ds:002b:00000000`00000029=????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: iTunes.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880010e0fcc

STACK_TEXT:
fffff880`08e3c2a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : fltmgr!FltGetInstanceInformation+0x6c


FOLLOWUP_IP:
fltmgr!FltGetInstanceInformation+6c
fffff880`010e0fcc 0fb74828 movzx ecx,word ptr [rax+28h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: fltmgr!FltGetInstanceInformation+6c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fltmgr

IMAGE_NAME: fltmgr.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc11f

STACK_COMMAND: .cxr 0xfffff88008e3b8c0 ; kb

FAILURE_BUCKET_ID: X64_0x3B_fltmgr!FltGetInstanceInformation+6c

BUCKET_ID: X64_0x3B_fltmgr!FltGetInstanceInformation+6c

Followup: MachineOwner
---------

I would run chkdsk and make sure Itunes is updated.
My System SpecsSystem Spec
02 Mar 2010   #6
awestley

Windows 7
 
 

Thank you for the help. I will try all methods.. Thanks again. Hopefully this will correct the problem!
My System SpecsSystem Spec
02 Mar 2010   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by awestley View Post
  • Story: Saturday night I went to sync my iphone with itunes. When I plugged it in. I received a blue screen. I wasn't able to document what is said because it restarted my computer. On startup it displayed this message. Now when i try to open Itunes, it will blue screen and restart. I've uninstalled and installed multiple times. I have been using the same configurations the whole life of my computer, and this started happening Saturday. Only modifications since then has been a couple security updates.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880010E0FCC
BCP3: FFFFF88008E3B8C0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030110-19765-01.dmp
C:\Users\Anthony\AppData\Local\Temp\WER-1495706-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

  • My PC: Windows Home Premium 64 Bit, AMD Athlon II Dual Core M300, 4 GB Ram,
  • Any information would be helpful because this is quite frustrating. Thanks in advance!

As usual we really need the actual DMP file. use this to find and upload them. https://www.sevenforums.com/crash-loc...d-problem.html

thanks

Ken
My System SpecsSystem Spec
02 Mar 2010   #8
awestley

Windows 7
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by awestley View Post
  • Story: Saturday night I went to sync my iphone with itunes. When I plugged it in. I received a blue screen. I wasn't able to document what is said because it restarted my computer. On startup it displayed this message. Now when i try to open Itunes, it will blue screen and restart. I've uninstalled and installed multiple times. I have been using the same configurations the whole life of my computer, and this started happening Saturday. Only modifications since then has been a couple security updates.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880010E0FCC
BCP3: FFFFF88008E3B8C0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030110-19765-01.dmp
C:\Users\Anthony\AppData\Local\Temp\WER-1495706-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

  • My PC: Windows Home Premium 64 Bit, AMD Athlon II Dual Core M300, 4 GB Ram,
  • Any information would be helpful because this is quite frustrating. Thanks in advance!

As usual we really need the actual DMP file. use this to find and upload them. https://www.sevenforums.com/crash-loc...d-problem.html

thanks

Ken
I thought I did. See above or am I crazy?
My System SpecsSystem Spec
02 Mar 2010   #9
Frostmourne

Windows 7 Ultimate x86-64
 
 

Its there - have you found a solution?
My System SpecsSystem Spec
Reply

 Windows 7 Blue Screen Help




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