BSOD on fresh new install of Win7 Home x64


  1. Posts : 28
    Windows 7 Home x64
       #1

    BSOD on fresh new install of Win7 Home x64


    Hi,

    last night I had a BSOD coming out of nowhere. I left the PC idle for a couple of hours and when I came back I woke up my LCD screen (I deactivated all the sleep options except for the screen) and launched Chrome to go on facebook or something. As soon as I clicked on the FB favorite, I got a BSOD.

    This is a newly built computer, well, almost newly as I only changed the CPU and added 4GB of RAM to my previous setup.

    Current system specs (cnages are in bold):

    OS: Windows 7 Home x64
    CPU: Intel C2Q Q9650 @ 3Ghz
    MB: Asus P5K
    RAM: 4x 2GB OCZ Reaper PC2-8500 @ 1066Mhz
    GC: Asus EN8500GT 512MB DDR2
    SSD: OCZ Vertex Turbo 60GB 1.5 FW (SYSTEM)
    HD: 2x Seagate 500GB

    Previous system specs:

    OS: Windows XP SP3 x32
    CPU: Intel C2D E6750 @ 2.66Ghz
    MB: Asus P5K
    RAM: 2x 2GB OCZ Reaper PC2-8500 @ 800Mhz
    GC: Asus EN8500GT 512MB DDR2
    HD: 2x Seagate 500GB (SYSTEM)

    I also had a previous crash but no BSOD: the screen went dark and Winamp began to loop indefinitely 1s of the track I was listening to. I had to manually reset the computer.

    Thanks in advance for your help!

    EDIT: For what it's worth I'd like to mention I never had a single BSOD with my XP system
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    PODxt said:
    Hi,

    last night I had a BSOD coming out of nowhere. I left the PC idle for a couple of hours and when I came back I woke up my LCD screen (I deactivated all the sleep options except for the screen) and launched Chrome to go on facebook or something. As soon as I clicked on the FB favorite, I got a BSOD.

    This is a newly built computer, well, almost newly as I only changed the CPU and added 4GB of RAM to my previous setup.

    Current system specs (cnages are in bold):

    OS: Windows 7 Home x64
    CPU: Intel C2Q Q9650 @ 3Ghz
    MB: Asus P5K
    RAM: 4x 2GB OCZ Reaper PC2-8500 @ 1066Mhz
    GC: Asus EN8500GT 512MB DDR2
    SSD: OCZ Vertex Turbo 60GB 1.5 FW (SYSTEM)
    HD: 2x Seagate 500GB

    Previous system specs:

    OS: Windows XP SP3 x32
    CPU: Intel C2D E6750 @ 2.66Ghz
    MB: Asus P5K
    RAM: 2x 2GB OCZ Reaper PC2-8500 @ 800Mhz
    GC: Asus EN8500GT 512MB DDR2
    HD: 2x Seagate 500GB (SYSTEM)

    I also had a previous crash but no BSOD: the screen went dark and Winamp began to loop indefinitely 1s of the track I was listening to. I had to manually reset the computer.

    Thanks in advance for your help!

    Hi and welcome

    This latest crash was probably caused by usbuhci.sys. This seems to be a usb driver for an eternal device like a webcam. can you give us some info about what devices are on the system?

    thanks

    Ken


    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\030210-9110-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`0185d000 PsLoadedModuleList = 0xfffff800`01a9ae50
    Debug session time: Mon Mar  1 21:21:21.527 2010 (GMT-5)
    System Uptime: 0 days 2:31:57.027
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..............
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 2, 0, fffff8800475c546}
    
    Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
    Probably caused by : usbuhci.sys ( usbuhci!UhciGetEndpointStatus+36 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8800475c546, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80001b050e0
     0000000000000000 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    usbuhci!UhciGetEndpointStatus+36
    fffff880`0475c546 663bca          cmp     cx,dx
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff880009fb310 -- (.trap 0xfffff880009fb310)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa80074c0000 rbx=0000000000000000 rcx=0000000000000081
    rdx=000000004d00ff48 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800475c546 rsp=fffff880009fb4a0 rbp=fffffa80079e0cf0
     r8=000000000000bc00  r9=fffffa80079e0f30 r10=fffffa80075ff6a0
    r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    usbuhci!UhciGetEndpointStatus+0x36:
    fffff880`0475c546 663bca          cmp     cx,dx
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800018ce469 to fffff800018cef00
    
    STACK_TEXT:  
    fffff880`009fb1c8 fffff800`018ce469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`009fb1d0 fffff800`018cd0e0 : fffffa80`00800000 00000000`00000000 00000000`00000000 00000000`00001e01 : nt!KiBugCheckDispatch+0x69
    fffff880`009fb310 fffff880`0475c546 : fffffa80`09f243c0 fffffa80`079e0cf0 fffffa80`0a206da8 fffff880`0476cf79 : nt!KiPageFault+0x260
    fffff880`009fb4a0 fffff880`04768c2b : fffffa80`075fe1a0 fffff880`0476e15a fffffa80`08e32e10 fffffa80`0a206c30 : usbuhci!UhciGetEndpointStatus+0x36
    fffff880`009fb4e0 fffff880`04779693 : fffffa80`0a206c30 fffffa80`079e0cf0 fffffa80`075fe050 fffffa80`08e32e10 : USBPORT!MPf_GetEndpointStatus+0x9f
    fffff880`009fb510 fffff880`047897da : fffffa80`075fe050 fffffa80`08e32e10 fffffa80`075fe050 fffffa80`07a0a960 : USBPORT!USBPORT_Core_QueueTransferUrb+0xd7
    fffff880`009fb550 fffff880`047893c4 : fffffa80`07a0a960 fffffa80`07a10c60 fffffa80`08e32e10 fffffa80`075fe050 : USBPORT!USBPORT_BulkOrInterruptTransfer+0xca
    fffff880`009fb5d0 fffff880`04791d44 : fffffa80`07a10c60 fffffa80`07760009 fffffa80`07a10c60 fffffa80`08e32e10 : USBPORT!USBPORT_ProcessURB+0xb44
    fffff880`009fb680 fffff880`0476bad4 : 00000000`00000000 fffffa80`0776b050 fffffa80`097104b0 fffffa80`07a10c60 : USBPORT!USBPORT_PdoInternalDeviceControlIrp+0x138
    fffff880`009fb6c0 fffff880`04af6566 : fffffa80`0776d050 fffffa80`07bad060 fffffa80`07a10c60 fffffa80`0776d1a0 : USBPORT!USBPORT_Dispatch+0x1dc
    fffff880`009fb700 fffff880`04b26cab : 00000000`00000000 00000000`00000000 fffffa80`07bad060 00000000`00000000 : usbhub!UsbhFdoUrbPdoFilter+0xde
    fffff880`009fb730 fffff880`04af4fb7 : fffffa80`07a10c60 fffffa80`079da940 fffffa80`079dad00 fffffa80`08e32e10 : usbhub!UsbhPdoInternalDeviceControl+0x373
    fffff880`009fb780 fffff880`04a6c48f : 00000000`00000004 fffffa80`07a10c60 00000000`0000000a 00000000`000007ff : usbhub!UsbhGenDispatch+0x57
    fffff880`009fb7b0 fffff880`04a6bf5b : fffffa80`07a10e50 fffffa80`079daa01 fffff880`009fb870 fffffa80`079da940 : hidusb!HumReadReport+0x13f
    fffff880`009fb800 fffff880`04a7c65d : fffffa80`079e0a01 fffffa80`079e0a70 fffffa80`07a10c60 00000000`00000004 : hidusb!HumInternalIoctl+0x137
    fffff880`009fb870 fffff880`04a7ce7d : fffffa80`079e0a70 fffffa80`079daab0 00000000`00000000 00000000`00000004 : HIDCLASS!HidpSubmitInterruptRead+0xdd
    fffff880`009fb8d0 fffff800`018d1516 : fffffa80`07a10e53 00000000`00000000 fffffa80`079da901 fffffa80`07a10c00 : HIDCLASS!HidpInterruptReadComplete+0x37d
    fffff880`009fb960 fffff880`0477a5d9 : fffffa80`075fe050 fffffa80`08e32e00 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
    fffff880`009fba40 fffff880`0477aab7 : fffffa80`0ab04a02 fffffa80`07a10c60 00000000`ffffffff fffffa80`075feea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
    fffff880`009fbb20 fffff880`0477864f : fffffa80`075feea8 fffffa80`075fe1a0 fffffa80`075ff040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
    fffff880`009fbb80 fffff880`04769f89 : fffffa80`075fe050 00000000`00000000 fffffa80`075e6702 fffffa80`075feea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
    fffff880`009fbbc0 fffff880`010f04ce : fffffa80`075e6000 fffffa80`075feea8 fffffa80`075e6750 fffffa80`075feec0 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
    fffff880`009fbbf0 fffffa80`075e6000 : fffffa80`075feea8 fffffa80`075e6750 fffffa80`075feec0 fffff880`009e8180 : sptd+0x424ce
    fffff880`009fbbf8 fffffa80`075feea8 : fffffa80`075e6750 fffffa80`075feec0 fffff880`009e8180 00000000`00000000 : 0xfffffa80`075e6000
    fffff880`009fbc00 fffffa80`075e6750 : fffffa80`075feec0 fffff880`009e8180 00000000`00000000 fffff880`009ecf40 : 0xfffffa80`075feea8
    fffff880`009fbc08 fffffa80`075feec0 : fffff880`009e8180 00000000`00000000 fffff880`009ecf40 00000000`00000022 : 0xfffffa80`075e6750
    fffff880`009fbc10 fffff880`009e8180 : 00000000`00000000 fffff880`009ecf40 00000000`00000022 00000000`00000000 : 0xfffffa80`075feec0
    fffff880`009fbc18 00000000`00000000 : fffff880`009ecf40 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffff880`009e8180
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    usbuhci!UhciGetEndpointStatus+36
    fffff880`0475c546 663bca          cmp     cx,dx
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  usbuhci!UhciGetEndpointStatus+36
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: usbuhci
    
    IMAGE_NAME:  usbuhci.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc03
    
    FAILURE_BUCKET_ID:  X64_0xD1_usbuhci!UhciGetEndpointStatus+36
    
    BUCKET_ID:  X64_0xD1_usbuhci!UhciGetEndpointStatus+36
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 28
    Windows 7 Home x64
    Thread Starter
       #3

    Hi Ken, this is strange as I don't use a webcam at all. The only thing connected to a USB port is my optical mouse.

    The only other things connected to the MB rear panel are the DVi output to my LCD screen, 1/8 jack to the speakers, RJ45 to the router, PS2 to the Keyboard and the power cable.
      My Computer


  4. Posts : 28
    Windows 7 Home x64
    Thread Starter
       #4

    So, any idea?
      My Computer


  5. Posts : 8,135
    Windows 10 64 bit
       #5

    That is usually a driver issue, and since the referenced USB issue it could even be a motherboard driver issue. Do you have the Win 7 motherboard chipset drivers installed? If not that could be one issue (or if you do, reinstall them).

    BTW, I have an use a POD XT as my effects processor.
      My Computer


  6. Posts : 28
    Windows 7 Home x64
    Thread Starter
       #6

    I guess you're spot on. I didn't install any MB drivers since Win7 seemed to have installed those drivers by itself. I'm downloading the drivers off the Asus website right now.

    PS: Yeah, I'm also a true POD addict!
      My Computer


  7. Posts : 28
    Windows 7 Home x64
    Thread Starter
       #7

    Hi,

    I went back to XP for a couple of weeks as I was experiencing eye fatigue very probably because of the Cleartype thing. Now I'm feeling better I switched back to Win7 but I'm still experiencing severe BSOD, freezes or auto reboot while I was working on my computer. I really need to solve this as this is my workstation and I need it to be rock stable.

    I attached 3 BSOD I had and this ntoskrnl.exe file seems to play a part in my misfortune.

    I was ready to buy a new Motherboard (Asus P5QL/EPU) as mine (Asus P5K) doesn't seem to be supported by Asus anymore and they only made the MB chipset driver available for Win7. But I discovered the following thread talking about the DRIVER VERIFIER:

    Tech Support Forum - View Single Post - Driver Verifier - Windows 7 & Vista

    I followed the procedure and had a BSOD after sth like 0.5 second. So now that I know that there is a driver problem, what do I do? How can I narrow down my suspect list and identify the culprit?

    Thanks!
      My Computer


  8. Posts : 28
    Windows 7 Home x64
    Thread Starter
       #8

    I can't say I found the culprit for sure but I ran many tests with the Windows Driver Verifier and it appears that one cause of the BSOD could be the maudioprofire.sys file ie the driver of my digital audio interface.



    That's a real problem as I'm a composer and I need this card as much as I breathe. Buying another audio interface will be my last resort as I'm currently short on cash. I don't understand why it causes BSOD like this as I never had any problem under WinXP. But it was a different version of the drivers. I checked if there were new drivers on the M-Audio website and there aren't. The latest drivers are from last December.

    I don't really know what to do (if there actually is something to do). If you've got a hunch, please let me know.
    Thanks in advance.
    Last edited by PODxt; 13 Apr 2010 at 18:26.
      My Computer


  9. Posts : 28
    Windows 7 Home x64
    Thread Starter
       #9

    It's been more than a month and a half since I posted my initial thread and I still haven't solved my stability issues.

    My ProFire 2626 (digital audio interface) is connected to a Belkin Firewire PCI expansion card ans I moved it on the 2 other available PCI slots to juggle with IRQs. Each time I moved it to another PCI slot, I ran a test with Verifier and each time I got a BSOD.

    I attached the new dumps to this message.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:06.
Find Us