Need Help Blue screen.

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  1. bungalow
    Posts : 11
    Windows 7 64bit
       New #1

    Need Help Blue screen.


    Being getting blue screens quite a lot recently. Got them intially before christmas, removed all my desktop widgets and they seemed to stop!
    In the last week iv gotten 3 tho, all while i was using photoshop. The latest only twenty minutes ago, laptop restarts fine.

    The only issues im getting recently is when photoshop starts up im getting the following warning
    Photoshop has encountered a problem with the display driver, and has temporily disabled gpu enhancements. check the video card manufactures website for the latest software.
    My specs are:
    Dell Studio 1557
    Intel core i7 Q720 @1.60ghz
    4GB RAM
    ati mobility radeon hd 4570
    320gb st9320423as ata hard drive

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 6153

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050031
    BCP3: 00000000000006F8
    BCP4: FFFFF80002A48798
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\030210-38329-01.dmp
    C:\Users\Senan\AppData\Local\Temp\WER-106049-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    here is the rar

    Im new here so go easy!!
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    bungalow said:
    Being getting blue screens quite a lot recently. Got them intially before christmas, removed all my desktop widgets and they seemed to stop!
    In the last week iv gotten 3 tho, all while i was using photoshop. The latest only twenty minutes ago, laptop restarts fine.

    The only issues im getting recently is when photoshop starts up im getting the following warning
    Photoshop has encountered a problem with the display driver, and has temporily disabled gpu enhancements. check the video card manufactures website for the latest software.
    My specs are:
    Dell Studio 1557
    Intel core i7 Q720 @1.60ghz
    4GB RAM
    ati mobility radeon hd 4570
    320gb st9320423as ata hard drive

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 6153

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050031
    BCP3: 00000000000006F8
    BCP4: FFFFF80002A48798
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\030210-38329-01.dmp
    C:\Users\Senan\AppData\Local\Temp\WER-106049-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    here is the rar

    Im new here so go easy!!
    We really need the actual DMP file. use this to find and upload it to us. https://www.sevenforums.com/crash-loc...d-problem.html

    thanks in advance

    Ken
      My Computer
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  4. bungalow
    Posts : 11
    Windows 7 64bit
    Thread Starter
       New #3

    Added the dump.rar file
      My Computer
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  6. bungalow
    Posts : 11
    Windows 7 64bit
    Thread Starter
       New #4

    bump
      My Computer
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  7. bungalow
    Posts : 11
    Windows 7 64bit
    Thread Starter
       New #5

    just had another unexplained BSOD whilst browsing. Wasnt using photoshop at the time.
      My Computer
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  8. bungalow
    Posts : 11
    Windows 7 64bit
    Thread Starter
       New #6

    any help, please!
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  10. bungalow
    Posts : 11
    Windows 7 64bit
    Thread Starter
       New #7

    BUMP
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  11. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #8

    bungalow said:
    just had another unexplained BSOD whilst browsing. Wasnt using photoshop at the time.
    Hello Welcome to SF,

    The Dump file wasn't so helpful but lets do the basics. Run the H/W Diagnostic. If you have any third party Antivirus / Firewall uninstall it and see whether that makes an difference. If your Overclocking please stop doing. Check with your vendor and see whether you have any latest BIOS Firmware updates.

    Run the Memory Diagnostic & HD Diagnostic
    Start > CMD > Right Click and Run as Administrator > SFC /SCANNOW
    Code:
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002a44798
Debugging Details:
------------------

BUGCHECK_STR:  0x7f_8
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  2
LAST_CONTROL_TRANSFER:  from fffff80002a7b469 to fffff80002a7bf00
STACK_TEXT:  
fffff800`00ba4d28 fffff800`02a7b469 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff800`00ba4d30 fffff800`02a79932 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba4e70 fffff800`02a44798 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`0647dbd0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02a79932 90              nop
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    Hope this helps,
    Captain
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  12. bungalow
    Posts : 11
    Windows 7 64bit
    Thread Starter
       New #9

    Thanks, il run those tests, i have the latest BIOS as well. I noticed as well that i was getting alot of errors, one of which was related to the graphics card so i updated that. I havent had any BSOD's since.

    I dont do any overclocking. I have a scary feeling tho thats its some hardware issue cause any time it happens the pc is running cpu intensive programs such as photoshop so maybe its temperature/overheating related.

    I hope not!

    I shall do those tests and get back to you. Thank you very much Captain Sparrow!
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  13. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #10

    bungalow said:

    I have a scary feeling tho thats its some hardware issue cause any time it happens the pc is running cpu intensive programs such as photoshop so maybe its temperature/overheating related.
    Yup mostly RAM or Overheat or PSU used to cause that !!

    - Captain
      My Computer
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