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Windows 7: Bluescreen crashes

08 Mar 2010   #11
ickymay

win7 ultimate / virtual box
 
 

Hiya pauly and yes , i was looking at those drivers but they where installed midway through the six crash dumps so cannot be the primary cause ?

my observations are :
windows debugger still wont load these .dmp's but using bluescreenviewer it states this is a DRIVER_POWER_STATE_FAILURE where the bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

that would explain why debugger isn't recording the symbols and or driver involved so all your showing is the NT kernel falling over ?

the most significant driver i can see at this point is your realtek driver presumably for your Network Card ?
this looks old to me
Quote:
Rt86win7.sys 0x8d373000 0x8d398000 0x00025000 0x49a65b16 26/02/2009 09:04:22
and you need to look for a newer version ?

wdcsam.sys is a driver for your external western digital storage device
Quote:
wdcsam.sys 0x927a3000 0x927a5d00 0x00002d00 0x4805b856 16/04/2008 08:27:02
and needs updating ?

If that doesn't solve the crashes we will need to run driver verifier to force the driver to crash the system, before we do this you must backup your critical data as this could kill your system and your only recovery option could be a fresh install ?

these next drivers may not be significant as they where installed by you after your first two crashes somewhere between the 8th and 18th of feb 2010 you have installed sonic burner by Roxio, are you running this in compatibility mode for XP
Quote:
PxHelp20.sys 0x88679000 0x88681de0 0x00008de0 0x4679a978 20/06/2007 22:26:00
DRVNDDM.SYS 0x8b252000 0x8b25c800 0x0000a800 0x46a520cb 23/07/2007 21:42:35
DLARTL_M.SYS 0x88cd7000 0x88cdcb80 0x00005b80 0x46a5223f 23/07/2007 21:48:47
DLACDBHM.SYS 0x88660000 0x88661f00 0x00001f00 0x46a5226a 23/07/2007 21:49:30
DRVMCDB.SYS 0x88662000 0x88678360 0x00016360 0x46a5236c 23/07/2007 21:53:48
DLAIFS_M.SYS 0x8b25e000 0x8b276ee0 0x00018ee0 0x46a52543 23/07/2007 22:01:39
DLAPoolM.SYS 0x8b27d000 0x8b27f5c0 0x000025c0 0x46a52545 23/07/2007 22:01:41
DLAUDF_M.SYS 0x8b2bf000 0x8b2d56a0 0x000166a0 0x46a52554 23/07/2007 22:01:56
DLAUDFAM.SYS 0x8b2a9000 0x8b2be380 0x00015380 0x46a5256c 23/07/2007 22:02:20
DLABOIOM.SYS 0x8b2a2000 0x8b2a8660 0x00006660 0x46a5257d 23/07/2007 22:02:37
DLABMFSM.SYS 0x8b29a000 0x8b2a1800 0x00007800 0x46a52582 23/07/2007 22:02:42
DLAOPIOM.SYS 0x8b277000 0x8b27c060 0x00005060 0x46a525a7 23/07/2007 22:03:19
DLADResM.SYS 0x8b25d000 0x8b25d9a0 0x000009a0 0x46a525da 23/07/2007 22:04:10
these could be causing problems due to the age of the drivers ?


My System SpecsSystem Spec
.
08 Mar 2010   #12
pursuant

windows 7
 
 

Thanks for the information. I had the hard drive replaced on this machine as Dell did'nt support any software problems just after I bought it, I also had the optical drive replace and the memory.This was their only solution to the problem I was having. I am not sure if this did anything to solve the problem but the hard drive replacement and a fresh 7 install fixed the issue . The blue screen crashes started happening after that. I am beginning to think I got a lemon.
My System SpecsSystem Spec
08 Mar 2010   #13
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by pursuant View Post
Thanks for the information. I had the hard drive replaced on this machine as Dell did'nt support any software problems just after I bought it, I also had the optical drive replace and the memory.This was their only solution to the problem I was having. I am not sure if this did anything to solve the problem but the hard drive replacement and a fresh 7 install fixed the issue . The blue screen crashes started happening after that. I am beginning to think I got a lemon.
hopefully not , just update that Realtek driver and the WD storage device driver (try manufacturers site) and hopefully the crashes will stop
My System SpecsSystem Spec
.

08 Mar 2010   #14
pursuant

windows 7
 
 
drivers

I updated the realtek driver but the WD driver seems to be the most up to date one. I used the search function on my pc to look for both.
Thanks for the assistance.
I'll give it a week and see if I have any more crashes, haven't had one in a few days.
Wish me luck
My System SpecsSystem Spec
08 Mar 2010   #15
pursuant

windows 7
 
 

"sonic burner by Roxio, are you running this in compatibility mode for XP" just saw this question. I am not sure what mode I am using it in nor do I know how to tell. I can get rid of this program, if I need to. Please advise.
How do I update that list of drivers that you gave me. Are they all available in device manager?
My System SpecsSystem Spec
08 Mar 2010   #16
Pauly

Win7 Ultimate X64
 
 

The list we posted is the list of loaded drivers on your system at the time the crash dump was generated, its quite a big list we have posted the old drivers, pre 2009
My System SpecsSystem Spec
08 Mar 2010   #17
pursuant

windows 7
 
 
drivers

thanks again...so I am not sure if I am suppose to do something with this list? I understand they are old but does that mean they need to be updated? If I am what am I suppose to do and how?
My System SpecsSystem Spec
09 Mar 2010   #18
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by pursuant View Post
"sonic burner by Roxio, are you running this in compatibility mode for XP" just saw this question. I am not sure what mode I am using it in nor do I know how to tell. I can get rid of this program, if I need to. Please advise.
How do I update that list of drivers that you gave me. Are they all available in device manager?
most of those drivers are from roxio sonic burner so yes unninstall it and anything else google is the way
My System SpecsSystem Spec
09 Mar 2010   #19
pursuant

windows 7
 
 
roxio

there were about 6 or 7 programs associated with Roxio and I uninstalled them all. What do you mean by" and anything else google is the way" ?
Hopefully that will help.

Thanks for the advice
My System SpecsSystem Spec
10 Mar 2010   #20
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by pursuant View Post
there were about 6 or 7 programs associated with Roxio and I uninstalled them all. What do you mean by" and anything else google is the way" ?
Hopefully that will help.

Thanks for the advice
I meant if there's anything else in the driver list that your unsure of quite often googling for them produces answers

I can recommend cdburnerxp if you need a free replacement for your roxio burner although there is a built in windows burner if need ?
My System SpecsSystem Spec
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