Please Help! Multiple BSODs!

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  1. Posts : 38
    Windows 7 Enterprise x64
       #1

    Please Help! Multiple BSODs!


    Hello. I have recently been experiencing multiple BSODs a day. I read the posts on How To and got the file zipped down to size. Can someone please help me figure out where to start to solve this problem? Thank you for any help.
    Last edited by jasari; 04 Mar 2010 at 20:54. Reason: Info added
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  2. Posts : 38
    Windows 7 Enterprise x64
    Thread Starter
       #2

    Here is my dump file. Thanks.
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  3. Posts : 38
    Windows 7 Enterprise x64
    Thread Starter
       #3

    Latest crash dump file. Anyone have any ideas?
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  4. Posts : 38
    Windows 7 Enterprise x64
    Thread Starter
       #4

    Please?
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  5. Posts : 38
    Windows 7 Enterprise x64
    Thread Starter
       #5

    Dump file for a blue screen that just happened. When I open it with debugger it says "Probably caused by : ntoskrnl.exe ( nt+75105 )". Does anyone know what this means? I don't really know how to evaluate a dump file, so any assistance would be greatly appreciated. Thanks
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  6. Posts : 38
    Windows 7 Enterprise x64
    Thread Starter
       #6

    I updated my GPU driver and it seems to have cured the problem for now. Thanks for all the help.
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  7. Posts : 38
    Windows 7 Enterprise x64
    Thread Starter
       #7

    well, i thought i was good to go, but im back. just had a crash. i cant get my windows debugger to work right. its not loading the symbols correctly for some reason. i pointed to the folder and everything. can someone please help me. i will attach the dump file. thanks!
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  8. Posts : 38
    Windows 7 Enterprise x64
    Thread Starter
       #8

    latest dump. is anyone looking at these?
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  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    jasari said:
    latest dump. is anyone looking at these?
    Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS


    Since there are so may things this DMP could be we must start with the more likely first
    1-Memory-download memtestx86 and run for 5 passes
    2-run a system file check
    (type cmd in search>right click and run as admin>sfc /scannow)
    3-if you are overclocking stop.
    4-if above dont cur the problem BIOS update

    Lets start with these

    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\031410-21044-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a55000 PsLoadedModuleList = 0xfffff800`02c92e50
    Debug session time: Sun Mar 14 19:42:24.206 2010 (GMT-4)
    System Uptime: 0 days 0:01:43.518
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff80002af713e, 0, ffffffffffffffff}
    
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002af713e, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MiGetPreviousNode+3e
    fffff800`02af713e 488b4810        mov     rcx,qword ptr [rax+10h]
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cfd0e0
     ffffffffffffffff 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  sidebar.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002b06a17 to fffff80002ac6f00
    
    STACK_TEXT:  
    fffff880`08122638 fffff800`02b06a17 : 00000000`0000001e ffffffff`c0000005 fffff800`02af713e 00000000`00000000 : nt!KeBugCheckEx
    fffff880`08122640 fffff800`02ac6542 : fffff880`08122e18 00000000`00000000 fffff880`08122ec0 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x460da
    fffff880`08122ce0 fffff800`02ac4e4a : 00000000`05990000 fffff800`02aff36a 00000000`00000000 fffffa80`06c73b30 : nt!KiExceptionDispatch+0xc2
    fffff880`08122ec0 fffff800`02af713e : fffff800`02b0888d 00000000`00000000 fffff880`08123118 fffff880`08123230 : nt!KiGeneralProtectionFault+0x10a
    fffff880`08123058 fffff800`02b0888d : 00000000`00000000 fffff880`08123118 fffff880`08123230 fffff960`0008a975 : nt!MiGetPreviousNode+0x3e
    fffff880`08123060 fffff800`02ac6153 : ffffffff`ffffffff fffff880`08123320 fffff880`08123388 00000000`00008000 : nt!NtFreeVirtualMemory+0x20d
    fffff880`08123150 fffff800`02ac26f0 : fffff960`000c50f0 00000000`00000001 00000000`00000000 fffff900`c0a98690 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`081232e8 fffff960`000c50f0 : 00000000`00000001 00000000`00000000 fffff900`c0a98690 00000000`00000000 : nt!KiServiceLinkage
    fffff880`081232f0 fffff960`000c544c : ffffffff`00000000 fffff880`00000000 fffff900`c0a98690 0000007f`00000000 : win32k!SURFACE::bDeleteSurface+0x3c8
    fffff880`08123440 fffff960`0008661d : ffffffff`bd050f64 fffff900`c0a98690 ffffffff`bd050f64 00000000`0368ad70 : win32k!bDeleteSurface+0x34
    fffff880`08123470 fffff800`02ac6153 : fffffa80`06cd3060 00000000`18010bb0 fffff900`c00bf001 00000000`00000000 : win32k!NtGdiDeleteObjectApp+0xd5
    fffff880`081234a0 000007fe`ff93118a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0368abd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`ff93118a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!SURFACE::bDeleteSurface+3c8
    fffff960`000c50f0 e9b0010000      jmp     win32k!SURFACE::bDeleteSurface+0x57d (fffff960`000c52a5)
    
    SYMBOL_STACK_INDEX:  8
    
    SYMBOL_NAME:  win32k!SURFACE::bDeleteSurface+3c8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0
    
    FAILURE_BUCKET_ID:  X64_0x1E_win32k!SURFACE::bDeleteSurface+3c8
    
    BUCKET_ID:  X64_0x1E_win32k!SURFACE::bDeleteSurface+3c8
    
    Followup: MachineOwner
    ---------
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  10. Posts : 38
    Windows 7 Enterprise x64
    Thread Starter
       #10

    Progress:

    1. ran memtest86 - no errors
    2. ran system file check - all was good
    3. am not overclocking
    4. updated bios

    Thanks for suggestions. I hope the BIOS update fixes issues. I will post if I have any more problems.
      My Computer


 
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