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Windows 7: Please Help! Multiple BSODs!

04 Mar 2010   #1

Windows 7 Enterprise x64
Please Help! Multiple BSODs!

Hello. I have recently been experiencing multiple BSODs a day. I read the posts on How To and got the file zipped down to size. Can someone please help me figure out where to start to solve this problem? Thank you for any help.

My System SpecsSystem Spec
04 Mar 2010   #2

Windows 7 Enterprise x64

Here is my dump file. Thanks.
My System SpecsSystem Spec
05 Mar 2010   #3

Windows 7 Enterprise x64

Latest crash dump file. Anyone have any ideas?
My System SpecsSystem Spec

08 Mar 2010   #4

Windows 7 Enterprise x64

My System SpecsSystem Spec
08 Mar 2010   #5

Windows 7 Enterprise x64

Dump file for a blue screen that just happened. When I open it with debugger it says "Probably caused by : ntoskrnl.exe ( nt+75105 )". Does anyone know what this means? I don't really know how to evaluate a dump file, so any assistance would be greatly appreciated. Thanks
My System SpecsSystem Spec
10 Mar 2010   #6

Windows 7 Enterprise x64

I updated my GPU driver and it seems to have cured the problem for now. Thanks for all the help.
My System SpecsSystem Spec
13 Mar 2010   #7

Windows 7 Enterprise x64

well, i thought i was good to go, but im back. just had a crash. i cant get my windows debugger to work right. its not loading the symbols correctly for some reason. i pointed to the folder and everything. can someone please help me. i will attach the dump file. thanks!
My System SpecsSystem Spec
14 Mar 2010   #8

Windows 7 Enterprise x64

latest dump. is anyone looking at these?
My System SpecsSystem Spec
14 Mar 2010   #9

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by jasari View Post
latest dump. is anyone looking at these?
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Since there are so may things this DMP could be we must start with the more likely first
1-Memory-download memtestx86 and run for 5 passes
2-run a system file check
(type cmd in search>right click and run as admin>sfc /scannow)
3-if you are overclocking stop.
4-if above dont cur the problem BIOS update

Lets start with these


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\K\Desktop\031410-21044-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a55000 PsLoadedModuleList = 0xfffff800`02c92e50
Debug session time: Sun Mar 14 19:42:24.206 2010 (GMT-4)
System Uptime: 0 days 0:01:43.518
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80002af713e, 0, ffffffffffffffff}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002af713e, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`02af713e 488b4810        mov     rcx,qword ptr [rax+10h]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cfd0e0




PROCESS_NAME:  sidebar.exe


LAST_CONTROL_TRANSFER:  from fffff80002b06a17 to fffff80002ac6f00

fffff880`08122638 fffff800`02b06a17 : 00000000`0000001e ffffffff`c0000005 fffff800`02af713e 00000000`00000000 : nt!KeBugCheckEx
fffff880`08122640 fffff800`02ac6542 : fffff880`08122e18 00000000`00000000 fffff880`08122ec0 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x460da
fffff880`08122ce0 fffff800`02ac4e4a : 00000000`05990000 fffff800`02aff36a 00000000`00000000 fffffa80`06c73b30 : nt!KiExceptionDispatch+0xc2
fffff880`08122ec0 fffff800`02af713e : fffff800`02b0888d 00000000`00000000 fffff880`08123118 fffff880`08123230 : nt!KiGeneralProtectionFault+0x10a
fffff880`08123058 fffff800`02b0888d : 00000000`00000000 fffff880`08123118 fffff880`08123230 fffff960`0008a975 : nt!MiGetPreviousNode+0x3e
fffff880`08123060 fffff800`02ac6153 : ffffffff`ffffffff fffff880`08123320 fffff880`08123388 00000000`00008000 : nt!NtFreeVirtualMemory+0x20d
fffff880`08123150 fffff800`02ac26f0 : fffff960`000c50f0 00000000`00000001 00000000`00000000 fffff900`c0a98690 : nt!KiSystemServiceCopyEnd+0x13
fffff880`081232e8 fffff960`000c50f0 : 00000000`00000001 00000000`00000000 fffff900`c0a98690 00000000`00000000 : nt!KiServiceLinkage
fffff880`081232f0 fffff960`000c544c : ffffffff`00000000 fffff880`00000000 fffff900`c0a98690 0000007f`00000000 : win32k!SURFACE::bDeleteSurface+0x3c8
fffff880`08123440 fffff960`0008661d : ffffffff`bd050f64 fffff900`c0a98690 ffffffff`bd050f64 00000000`0368ad70 : win32k!bDeleteSurface+0x34
fffff880`08123470 fffff800`02ac6153 : fffffa80`06cd3060 00000000`18010bb0 fffff900`c00bf001 00000000`00000000 : win32k!NtGdiDeleteObjectApp+0xd5
fffff880`081234a0 000007fe`ff93118a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0368abd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`ff93118a


fffff960`000c50f0 e9b0010000      jmp     win32k!SURFACE::bDeleteSurface+0x57d (fffff960`000c52a5)


SYMBOL_NAME:  win32k!SURFACE::bDeleteSurface+3c8

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  win32k.sys


FAILURE_BUCKET_ID:  X64_0x1E_win32k!SURFACE::bDeleteSurface+3c8

BUCKET_ID:  X64_0x1E_win32k!SURFACE::bDeleteSurface+3c8

Followup: MachineOwner
My System SpecsSystem Spec
14 Mar 2010   #10

Windows 7 Enterprise x64


1. ran memtest86 - no errors
2. ran system file check - all was good
3. am not overclocking
4. updated bios

Thanks for suggestions. I hope the BIOS update fixes issues. I will post if I have any more problems.
My System SpecsSystem Spec

 Please Help! Multiple BSODs!

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