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Windows 7: Stop Error (BSOD) Suggestions?

05 Mar 2010   #1

Windows 7 Professional x64
Stop Error (BSOD) Suggestions?

I was playing World of Warcraft and after my raid I landed in dalaran and went afk. I returned shortly after smoking a cigarette and my computer had restarted. After checking the system log this is the information I have:

- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-03-05T04:36:22.596031800Z

EventRecordID 2596


- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System
Computer Magi
- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 278
BugcheckParameter1 0xfffffa800ca46390
BugcheckParameter2 0xfffff88010d3fa20
BugcheckParameter3 0x0
BugcheckParameter4 0x2
SleepInProgress false
PowerButtonTimestamp 0

I don't have a dump file for some reason, and I missed the actual blue screen because I didn't have a chance to disable automatic restarting before the crash. The recovery options for my system were set to write a kernal memory dump called MEMORY.DMP in the windows directory (I'm assuming) but there is no such file anywhere on my computer. Before the crash the only other problem I had encountered was a hard lockup when I alt-tabbed back into WoW. This occurred around 3am on 3/4/2010.

This is what the WoW forums say about crashes and lockups:
12. Hard Locks and Soft Locks

A Hard Lock, which refers to having to shut the system down manually, is usually RAM or network card related. This can sometimes be fixed by updating network card drivers, firmware on the modem or router, disabling checksum offload and/or changing duplex settings. Steps for popular network cards and known fixes are available at the link below.

Blizzard Support

Another possibility is that the system RAM may be faulty, is incompatible with other RAM in the system, or was not configured properly through the BIOS after installation. Please run a test, such as the one linked below, to check the RAM for errors.

Microsoft Online Crash Analysis

It is also recommended that if you have installed new or additional RAM that you contact your motherboard and RAM manufacturers to obtain the correct settings to operate the RAM you have installed properly.

11. Blue screen crashes (Windows)

A blue-screen error typically indicates a fundamental hardware conflict or failure. This failure causes one of the computer devices to shut down as a safety measure, to prevent damage to the computer. There are many types of blue screen errors, it is important to write down the exact error message that is displayed for proper troubleshooting.

Blue Screen Error "IRQL_NOT_LESS_OR_EQUAL" (also "STOP 0x000000D1")
According to Microsoft this error is typically caused by bad drivers. Please make sure you have all the latest drivers installed for each of your hardware components. This includes, but not limited to your video, sound, network card, and motherboard drivers.
Blizzard Support page: Blizzard Support
Microsoft Support page: (;[LN];818501 ) copy and paste into the URL box of your browser

If you are receiving the Blue Screen Windows error screen concerning the "NV4DSP.Dll" file, you may need to update your video drivers to the latest version or revert your video card drivers back to an older version. If you haven't yet, please make sure you install the latest video card drivers and if that does not help, try reverting your video card drivers to an older version. To update or install an older version of your video card drivers, please go to the Nvidia website: ( Drivers - Download NVIDIA Drivers ). If you need assistance on how to do this, please contact your computer manufacturer, the manufacturer of your video card, and/or a local computer technician.
Some players have found that disabling trilinear filtering in the World of Warcraft Video options can also prevent this error.

The page fault error message is usually a driver or hardware failure (often memory-related) and more info can be found on Microsoft's Bug Check page: STOP: 0x0000000A (parameter, parameter, parameter, parameter) IRQL_NOT_LESS .
Updating or reinstalling your device drivers may fix the problem unless it's hardware related. You can find some general tips on that on our Driver Update Information page: Blizzard Support

Blue Screen Error "STOP: 0x0000008E"
The key in finding the failure behind this problem depends on what other information Windows gives you. Typically this error is caused by one of two problems. The first is a memory issue, and Microsoft says it can be fixed by making sure you have the latest updates: You receive a random "0x0000008E" error message on a blue screen in Windows XP
It also references NVidia drivers being corrupted (;[ln];kberror&style=error ). If you have an Nvidia card, it's possible that this error is caused by bad drivers. Make sure you completely uninstall the old drivers and reinstall the new drivers (simply reinstalling might not fix the problem).
If you have problems still, you'll need to contact either Nvidia or Microsoft for further assistance.
Nvidia: Support
Microsoft: Microsoft Support
I built my pc just over a year ago and I never had a single problem until I recently RMA'd my graphics card because it was a POS. Along with the new graphics card I purchased a retail copy of Windows 7 Professional 64-bit because I was previously running Windows 7 Ultimate 64-bit RC build 7100 (and before that I was running Vista Home Premium 64-bit). I didn't know before I upgraded to the beta that a clean installation of windows is required upon purchasing the retail version of 7 otherwise I probably wouldn't have done it. So, upon receiving my new 295 I reformatted my primary hdd and performed a clean install of windows. When I first began to reinstall my games and programs I didn't install any drivers (other than the january 19 nvidia graphics driver) because I forgot and everything was working fine without doing so. Sure enough my system crashed: so I thought to myself, "hey, I should probably install all the drivers." The driver cd that came with my mobo didn't work on 7 so I went to the asus website and downloaded all the newest drivers, including the latest bios. I installed everything from the website except for the raid controller driver (because I'm not using a raid config) and reflashed my bios.

Now we are at the point where my system locked up on 3/4. After I read the wow forums I ran windows update and there was a network driver update for my mobo, so I installed that and a few other optional updates. This leads up to tonight's stop error. After the BSOD I read the blue screen suggestions on their forums and decided to uninstall all my gfx drivers/nvidia physx. After uninstalling the drivers i restarted in safe mode and ran driver sweeper as always. Then, I downloaded a fresh installer from nvidia's website and reinstalled them. After doing so I checked my device manager for conflicts and noticed that the non-existent raid driver was showing up as a conflict so I installed that guy. Finally, I ran a 2 pass standard windows memory diagnostic which came up with no errors.

Currently I have no conflicts in my device manager and all drivers are up to date. Is there any useful information from the system log entry that i posted above that can be used to diagnose the problem without a dump file?

I changed the settings for startup and recovery so that my pc won't automatically restart next time there's a crash and I also changed the debugging info setting to create a small memory dump (in windows\minidump) instead of a kernal memory dump. Hopefully I won't get another one, but if I do, at least I will have more information for you guys.

I'm really great with computers: I have built multiple PCs and reformatted them countless times. I have never had issues like this though and I'm out of ideas if everything I've done doesn't solve the problem. Normally if I get a blue screen I look at the error and do some research or go off intuition and fix the issue. I've never actually had to look at the system log or the memory dump nor have I ever tried to.

Any help would be appreciated. Thanks in advance,

My System SpecsSystem Spec
05 Mar 2010   #2

Windows 7 Professional x64

Welcome Joseph!

Please see these instruction for uploading the dmps, so we can analyze them for you.

My System SpecsSystem Spec
05 Mar 2010   #3

Windows 7 Professional x64

Thanks for the welcome brother. Sorry man unfortunately there's no .DMP file or I'd have uploaded it/ran the debugger on it myself. I don't know if thats because it was set to write to a kernal memory dump instead of a minidump or not, but there are no .DMP files on my computer anywhere. The only info I have is the info I posted that I retrieved from the system log. Was hoping somebody knew based on my description of the situation or from the log entry. Regardless, I will keep ya updated: no blue screens or crashes so far.

EDIT: I will post the DMP if another crash occurs: I made those changes to the dump settings when I first made this thread.

Thanks again.
My System SpecsSystem Spec

05 Mar 2010   #4

Windows 7 Professional x64

I recommend setting the option to Small memory dump, and then post the dmp if the BSOD occurs again.

Attachment 58650
My System SpecsSystem Spec

 Stop Error (BSOD) Suggestions?

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