Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Page Fault in NonPaged Area

06 Mar 2010   #1

windows 7 64 bit
Page Fault in NonPaged Area

I received a Stop error when I was actually doing nothing. Just happened. I have attached the dump. I restored to a couple of days ago, and Windows had to repair my Start items. I am back up, but I don't know what happened and how I can stop it from happening again. Any insights would be appreciated.

I have a i7 with 8GB RAM and am using Windows 7 Pro with 64 bit It is a relatively new machine (from December).


My System SpecsSystem Spec
06 Mar 2010   #2
Microsoft MVP


1 memory dump dated 06 Mar 10
STOP 0x50 - more info on the error message here: BSOD Index
It blames Srtsp64.sys - a component of Norton Internet Security.

Please do the following:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
000.fcl      Fri Sep 26 09:11:22 2008 - CyberLink FCL Driver -
adp94xx.sys  Fri Dec 05 18:54:42 2008 - Adaptec HostRAID SAS Driver -
adpahci.sys  Tue May 01 13:30:09 2007 - Adaptec Windows SATA Storport Driver -
adpu320.sys  Tue Feb 27 19:04:15 2007 - Adaptec .NET Ultra320 Driver -
arc.sys      Thu May 24 17:27:55 2007 - Adaptec RAID Storport Driver -
BrSerId.sys  Sun Aug 06 21:51:11 2006 - Brother Serial I/F Driver (WDM) -
BrUsbSer.sys Wed Aug 09 08:11:02 2006 - Brother MFC USB Serial WDM Driver -
iirsp.sys    Tue Dec 13 16:47:54 2005 - Intel Raid StorPort Driver -
lsi_fc.sys   Tue Dec 09 17:46:09 2008 - LSI Logic Fusion-MPT FC Driver (StorPort) -
nfrd960.sys  Tue Jun 06 17:11:48 2006 - IBM ServeRAID Controller Driver -
PxHlpa64.sys Fri Feb 02 16:24:22 2007 - Sonic CD/DVD driver (used by many different CD/DVD programs) -
RimSerial_AMD64.sys Mon Nov 24 12:01:01 2008 - Virtual Serial Port driver for Blackberry -
SiSRaid2.sys Wed Sep 24 14:28:20 2008 - SiS RAID Stor Miniport Driver -
sisraid4.sys Wed Oct 01 17:56:04 2008 - SiS AHCI Stor-Miniport Driver -
Summary of the BSOD:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar  6 08:46:26.139 2010 (GMT-5)
System Uptime: 3 days 18:20:18.404
BugCheck 50, {fffff8a10c705fe6, 0, fffff80003274e90, 5}
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )
My System SpecsSystem Spec
09 Oct 2010   #3

windows 7 professional 64bit

i have the same problem too, i bought my new desktop computer about 20 days ago and it keeps giving me random BSOD's . I attached the 4 last ones. i could use some help,thanks in advance.

i use i5, 6gb ram, windows 7 professional
My System SpecsSystem Spec

16 Oct 2010   #4

Windows 7 Professional x64

Quote   Quote: Originally Posted by arkasal View Post
i have the same problem too, i bought my new desktop computer about 20 days ago and it keeps giving me random BSOD's . I attached the 4 last ones. i could use some help,thanks in advance.

i use i5, 6gb ram, windows 7 professional

Please create a new thread, and follow these directions:
My System SpecsSystem Spec

 Page Fault in NonPaged Area

Thread Tools

Similar help and support threads
Thread Forum
page fault in nonpaged area
BSOD after i log into windows im not sure whats causing it i know its not one of my parts cause all of it is fairly new and its been running fine for a few months. Im going to upload the bare dmp file cause i cant use DM log while im in safe mode and these are my computer specs. Windows 7 Home...
BSOD Help and Support
Page Fault In Nonpaged Area
After more than 100 PFN_LIST_CORRUPT and one Memory Management BSOD, I get this now: Page Fault In Nonpaged Area What is the cause of this? Here is my dump file
BSOD Help and Support
Page fault in nonpaged area
Hi thank you for your attention, I know there are threads out there about this problem already and i just wanted to cut through the basics. I am not that computer literate so plz be patient with me. My Specs... AMD Phenom IIx6 1090T Black ASUS M4A78T-E 4GB 2x2 DDR3 G-Skills Ripjaws...
BSOD Help and Support
Page Fault in NonPaged Area
Dear all, I've bought a new system (it's an Intel I7 with 16GB RAM) and I've just installed Windows 7 64bits Professional Edition. I'm trying to copy a large amount of data (180GB aprox) from another PC by using a external USB disc and the machine keeps panicing with the page fault in...
BSOD Help and Support
page fault in nonpaged area
I received this error the first time I restarted the computer after installing The Sims 3, it does this shortly after the "Starting Windows" screen, i cannont load windows at all i have tried Safe Mode but against to no avail, i cannont access the minidump files for some reason, i have tried...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:58.
Twitter Facebook Google+