Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 Professional BSODs problem

07 Mar 2010   #1

Win7 Professional 64-b
Windows 7 Professional BSODs problem


I'm a computer noob, so let's hope we can figure this out together. I've been getting BSODs regularly now for couple of weeks. Sometimes it works without a problem for longer time, other times I get BS every few hours. It usually happens during standard surfing or during a movie or something. Computer is a HP Elitebook 8530p laptop.

Here is the exact technical information from the BS:


The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800031f5477). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 030710-42962-01.

I've included the dumpfile in the attachments. Let me know if theres any more information I can provide to you.

My System SpecsSystem Spec
07 Mar 2010   #2
Microsoft MVP


The memory dump file doesn't point to anything that we can specifically identify as the fault.

I would first try this:
Please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
adfs.SYS     Thu Jun 26 16:52:37 2008 - Adobe File System Driver -
agrsm64.sys  Mon Nov 10 10:01:35 2008 - Agere Systems Soft Modem -
sncduvc.SYS  Wed May 09 03:17:09 2007 - HP/Suyin Webcam driver -
snp2uvc.sys  Wed Oct 08 02:14:20 2008 - USB2.0 PC Camera driver (?HP) -
SynTP.sys    Thu Mar 27 21:15:32 2008 - Synaptic Touch Pad Driver -
Then I would suggest running Driver Verifier using the following settings:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Summary of the BSOD:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar  7 06:35:41.785 2010 (GMT-5)
System Uptime: 1 days 22:38:46.455
BugCheck A, {0, 2, 0, fffff800031f5477}
*** WARNING: Unable to verify timestamp for hal.dll
*** ERROR: Module load completed but symbols could not be loaded for hal.dll
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
PROCESS_NAME:  uTorrent.exe
My System SpecsSystem Spec
07 Mar 2010   #3

Win7 Professional 64-b


Thanks for your prompt reply.

So I should update those old drivers you listed? Im not sure if I understood you correctly, can I still remove those from the device manager, or which option should I use here?

Should I look newest drivers directly from the hardware manufacturers website or should I use drivers provided by HP?

Also, I found couple more minidump files, not sure if those are any help tho. I've attached those here.
My System SpecsSystem Spec


 Windows 7 Professional BSODs problem

Thread Tools

Similar help and support threads
Thread Forum
Windows 7 Professional 64 bit update problem
Hello, For the past few months I have been getting a failed update: Update for Windows 7 for x64 based Systems (KB2952664) The error code is Code 80073712 and I have not been able to fix it on my own until I found this forum to ask for help. The SURT did not solve my problem. I'm trying...
Windows Updates & Activation
Problem with Com Port Windows 7 Professional
Hi I've read previous posts about this but I cannot find a way to add the Com Port to my windows 7 Professional PC. I've been to device manger, hardware manager, etc. I've tried to 'view' all devices, etc. I have no Com or LTP listings and cannot find a way to 'add' a device as suggested to...
Hardware & Devices
Windows 7 Professional Activation Problem!
Hello I have windows 7 Professional OA MEA, I replaced it with widows 7 professional SP1. And When I tryied to activate the windows using my serial number it says: In valid activation key, What's the problem??? Anyone help me to solve this problem. Thanks.
Windows Updates & Activation
Windows 7 Professional x64 Internet Problem
Two weeks ago I finally got rid of Vista and installed Windows 7 professional x64. It has been working fine until yesterday when suddenly this problem with internet came up. When I started my PC at first internet worked but the ms was HUGE. It seemed like when I started my PC our whole network...
Network & Sharing
ATI 4890 HD on Windows 7 Professional 64 bit problem
Alright here is my problem i recently installed my computer with the Windows 7 Professional 64bit version. (Got it from my MSDN) I updated all my ATI Drivers and that Catalyst thing I Installed all the Windows 7 updates so...
Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:42.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App