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Windows 7: Windows 7 x64 Crashed BSOD Help please!

14 Mar 2010   #21
ickymay

win7 ultimate / virtual box
 
 

AHCI could have been the problem or avast where it's possibly being overzealous but that doesn't mean it is no good as a program it just means it might not be working well with the rest of your system hardware and software ?

taking it back to your dealer has to be the best option , let us know what it was when you get it back , fixed


My System SpecsSystem Spec
.
17 Mar 2010   #22
Razgriz

Microsoft Windows 7 Ultimate 64-bit Edition
 
 

My Dealer had Called me today.

They said after 3 days of thoroughly inspecting they had found NO BSOD.
(The technician spoke to me himself that they used my PC non-stop for 3 days.)

They told me that the reason might be because they had updated my BIOs to newer version because ASUS just released another new one, Ver.1307.
(Before I send my PC I updated it myself, Ver.1207)

Considering the frequent of each update, there might be some problem with this Mobos that causes Error between Motherboard & RAM Combo.

but then again they asked me to take it back, watch it closely and bring it to service if problems still there.

I will get it back and report here again about how it goes. Thanks!

Ps. Y'know back then when I began fixed the RAM's voltage at 1.55V I could feel it that the number of BSOD definitely decreasing.
My System SpecsSystem Spec
18 Mar 2010   #23
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by Razgriz View Post
My Dealer had Called me today.

They said after 3 days of thoroughly inspecting they had found NO BSOD.
(The technician spoke to me himself that they used my PC non-stop for 3 days.)

They told me that the reason might be because they had updated my BIOs to newer version because ASUS just released another new one, Ver.1307.
(Before I send my PC I updated it myself, Ver.1207)

Considering the frequent of each update, there might be some problem with this Mobos that causes Error between Motherboard & RAM Combo.

but then again they asked me to take it back, watch it closely and bring it to service if problems still there.

I will get it back and report here again about how it goes. Thanks!

Ps. Y'know back then when I began fixed the RAM's voltage at 1.55V I could feel it that the number of BSOD definitely decreasing.
well let's hope it's fixed, let us know how it goes
My System SpecsSystem Spec
.

21 Mar 2010   #24
jcgriff2

Windows 7 - Vista
 
 

Quote   Quote: Originally Posted by Razgriz View Post
My Dealer had Called me today.

They said after 3 days of thoroughly inspecting they had found NO BSOD.
(The technician spoke to me himself that they used my PC non-stop for 3 days.)
Sorry to ask - but did the Tech have the system running or was it is SLEEP mode during the 3 day period?

I do hope all is well with your system

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
23 Mar 2010   #25
Razgriz

Microsoft Windows 7 Ultimate 64-bit Edition
 
 

Quote   Quote: Originally Posted by jcgriff2 View Post
Quote   Quote: Originally Posted by Razgriz View Post
My Dealer had Called me today.

They said after 3 days of thoroughly inspecting they had found NO BSOD.
(The technician spoke to me himself that they used my PC non-stop for 3 days.)
Sorry to ask - but did the Tech have the system running or was it is SLEEP mode during the 3 day period?

I do hope all is well with your system

Regards. . .

jcgriff2

.
You're most welcome jcgriff2
They said they had been playing Street Fighter IV on my PC for 3 days long and that's it with no BSOD.

Anyway I've been using this PC ever since I brought it back from the service.
They were 2 BSODs shortly after my parents used it for a while in the first day.
but I didn't see them myself they just told me that, so I checked dump files and found proofs.

After that I decided to fixed RAM Voltage at 1.500V and disabled all Power Reduction such as Intel Speed Step, C1E, etc on latest BIOs version that the technician updated it for me.

I'm currently monitor it.
but it seems fixed ^^, there are no BSOD ever since.

If it fixed, I think it must be the new version of BIOs or Power Reduction issues.
I'm still confused myself.

I am convinced that if it ain't Mobos-RAM Combo then it must be CPU or RAM Voltage instability which causes by incompatible BIOs version.

Thanks for asking.
My System SpecsSystem Spec
24 Mar 2010   #26
jcgriff2

Windows 7 - Vista
 
 

Glad to hear of BSOD-free status.

Good Luck to you.

jcgriff2

.
My System SpecsSystem Spec
27 Mar 2010   #27
Razgriz

Microsoft Windows 7 Ultimate 64-bit Edition
 
 

BSOD again.
Please check that dump file for me.
My System SpecsSystem Spec
28 Mar 2010   #28
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by Razgriz View Post
BSOD again.
Please check that dump file for me.
debugger shows this as a bugcheck 0x24 and blames ntfs.sys , these errors are from the NTFS file system on the hard drive. Primarily caused by problems in the storage subsystem:- mobo (controller or it's drivers)- cabling/power- physical hard drive issues- file system errors - other low-level utilities interfering with the above ?

the question is what are you doing that's different than your dealer and his tech's ?

are you plugging in any USB devices or external storage that you didn't send in with the box ?

Is your system sitting under a desk where airflow could be compromised ?

Is the power supply in your house stable ?

I would check for the differences and be talking to your dealer ?
My System SpecsSystem Spec
28 Mar 2010   #29
Razgriz

Microsoft Windows 7 Ultimate 64-bit Edition
 
 

Thanks for checking it.

My brother told me that he was only listening songs and chatting with his friends through Windows Live Messenger and then the BSOD occurred all of a sudden.

I too, had been using it for almost a week but no BSOD on my watch.
It seems the number of BSOD were decreased almost completely after Dealer's tech guy flashed my BIOs to a newer version.

but you speak of mobo's controller thing there's one issue that happened recently
remember the first time I told you that I went back to change DVD-RW once because I found it defected after Its reading ERROR while setting up OS.

This ERROR reading Issue had happend again (noted that this is a newly claimed LG22X DVD-RW) with my newly-bought Command&Conquer4 Disc.
I worried as much because I used it to setup others game back then when I just got it back from claimation service and It was ok!

So I try this C&C4 disc on another my PC which happens to had the same LG22X DVD-RW Drive and it got through just fine!

Surprising enough, so I replaced that failure drive with the same LG22X DVD-RW Drive from another PC and try installing again to check whether the problem could come from a cable or Mobo controller itself? but everything went very normally, my C&C4 was successfully installed.

So I sent it to claimation service again (tiring) and in waiting....
Now I used an ASUS DVD-RW drive instead and no problems so far!
(I bought it myself but forgot and left it under my desk almost a year, Do you believe that!?)

Quote:
Is your system sitting under a desk where airflow could be compromised ?
kind of.. but I think It could not be Thermal problem.

Quote:
Is the power supply in your house stable ?
ofcourse it is, I think.

Quote:
I would check for the differences and be talking to your dealer ?
I already spoke to them once and they told me that it could be because an external 3rd party hardware and its drivers... because these are the only diferrences between when they testing at the service and my test at home.

Come to think of it. There is one 3rd party hardware that I used; It's the keyboard.
Normally I would buy Microsoft or Logitech Keyboard but this was the first time for me buying some Unknown brand keyboard cuz my little bro loved it.

but since the debugger blames ntfs.sys this keyboard thing is out of the question.

I will continue using it as normal for now, to see if the BSOD will occur again and if it does ..will it be ntfs.sys or else?

Hopefully, this was just some random BSOD that doesn't happens too frequent to undermine any daily usage because I can let it go and try fixing it little by little.

Optimistically, At least It's better than the first time I posted help, That was like one BSOD after another, a real nightmare.

I'm Glad I could get some help here
My System SpecsSystem Spec
29 Mar 2010   #30
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by Razgriz View Post
Thanks for checking it.

My brother told me that he was only listening songs and chatting with his friends through Windows Live Messenger and then the BSOD occurred all of a sudden.

I too, had been using it for almost a week but no BSOD on my watch.
It seems the number of BSOD were decreased almost completely after Dealer's tech guy flashed my BIOs to a newer version.

but you speak of mobo's controller thing there's one issue that happened recently
remember the first time I told you that I went back to change DVD-RW once because I found it defected after Its reading ERROR while setting up OS.

This ERROR reading Issue had happend again (noted that this is a newly claimed LG22X DVD-RW) with my newly-bought Command&Conquer4 Disc.
I worried as much because I used it to setup others game back then when I just got it back from claimation service and It was ok!

So I try this C&C4 disc on another my PC which happens to had the same LG22X DVD-RW Drive and it got through just fine!

Surprising enough, so I replaced that failure drive with the same LG22X DVD-RW Drive from another PC and try installing again to check whether the problem could come from a cable or Mobo controller itself? but everything went very normally, my C&C4 was successfully installed.

So I sent it to claimation service again (tiring) and in waiting....
Now I used an ASUS DVD-RW drive instead and no problems so far!
(I bought it myself but forgot and left it under my desk almost a year, Do you believe that!?)

Quote:
Is your system sitting under a desk where airflow could be compromised ?
kind of.. but I think It could not be Thermal problem.

Quote:
Is the power supply in your house stable ?
ofcourse it is, I think.

Quote:
I would check for the differences and be talking to your dealer ?
I already spoke to them once and they told me that it could be because an external 3rd party hardware and its drivers... because these are the only diferrences between when they testing at the service and my test at home.

Come to think of it. There is one 3rd party hardware that I used; It's the keyboard.
Normally I would buy Microsoft or Logitech Keyboard but this was the first time for me buying some Unknown brand keyboard cuz my little bro loved it.

but since the debugger blames ntfs.sys this keyboard thing is out of the question.

I will continue using it as normal for now, to see if the BSOD will occur again and if it does ..will it be ntfs.sys or else?

Hopefully, this was just some random BSOD that doesn't happens too frequent to undermine any daily usage because I can let it go and try fixing it little by little.

Optimistically, At least It's better than the first time I posted help, That was like one BSOD after another, a real nightmare.

I'm Glad I could get some help here
you cannot afford to make assumptions

you need to run your system exactly as you gave it to your repairer with only the peripherals they used, no matter how much you or your little bro likes your keyboard this is necessary for debugging and once you find the bluescreen cause(s) you can then revert to personalizing your system

about your electricity supply , can you check with local sources around your area and take opinions on your local supply, do you ever get lights dimming or power cuts ?

where debugger blames ntfs.sys this is simply a symptom and not the cause, if there was a problem with ntfs.sys your system would be crashing left right and center and barely work at all

to eliminate the possibility of this being a thermal problem could you download and install speedfan and once you have it setup watch your temperatures ?

take a look at performance information and tools\advanced tools and look for any warnings etc , also take a look at reliability monitor by typing reliability into your search bar from the start orb, click through anything found marked with an exclamation mark or red x looking for errors with the same timestamp as your bluescreen crashes ?

let us know if you find anything ?
My System SpecsSystem Spec
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 Windows 7 x64 Crashed BSOD Help please!




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