Blue Screen of Death


  1. paige1395
    Posts : 2
    Windows 7
       New #1

    Blue Screen of Death


    My computers crashes quite often, sometimes up to 5 times a day. When it reboots everything is fine but I really need to find out how to fix it. This is what pops up after it reboots:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: a
    BCP1: 0000000010FF5F54
    BCP2: 000000000000000D
    BCP3: 0000000000000000
    BCP4: FFFFF80002CE4B54
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\031610-19546-01.dmp
    C:\Users\Paige\AppData\Local\Temp\WER-31699-0.sysdata.xml
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    Last edited by paige1395; 16 Mar 2010 at 18:45.
      My Computer
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    Welcome!

    Could you please upload the dmps for us? https://www.sevenforums.com/crash-loc...d-problem.html

    Thanks,
    ~JK
      My Computer
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  4. paige1395
    Posts : 2
    Windows 7
    Thread Starter
       New #3

    ok, I uploaded the dmps
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #4

    You may want to run a system files check and a memory test.

    Open an elevated command prompt and enter sfc /scannow.


    Download a copy of Memtest86 and burn the ISO to a CD using ImgBurn. Boot from the CD, and run at least 5 passes.



    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\Minidump\031310-22323-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c50000 PsLoadedModuleList = 0xfffff800`02e8de50
Debug session time: Sat Mar 13 15:15:12.706 2010 (GMT-4)
System Uptime: 0 days 0:18:24.345
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {278, 2, 0, fffff80002da7bf5}

Probably caused by : ntkrnlmp.exe ( nt!PpmPerfRecordUtility+245 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000278, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002da7bf5, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef80e0
 0000000000000278 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!PpmPerfRecordUtility+245
fffff800`02da7bf5 420fb70482      movzx   eax,word ptr [rdx+r8*4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff80000b9c280 -- (.trap 0xfffff80000b9c280)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa80047b9100 rbx=0000000000000000 rcx=0000000000002710
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002da7bf5 rsp=fffff80000b9c410 rbp=0000000000002710
 r8=000000000000009e  r9=00000000000000c9 r10=000000000000006f
r11=0000000000000064 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!PpmPerfRecordUtility+0x245:
fffff800`02da7bf5 420fb70482      movzx   eax,word ptr [rdx+r8*4] ds:c3e0:00000000`00000278=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cc1469 to fffff80002cc1f00

STACK_TEXT:  
fffff800`00b9c138 fffff800`02cc1469 : 00000000`0000000a 00000000`00000278 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9c140 fffff800`02cc00e0 : fffff800`00b9c300 fffff880`009e8180 00000000`00000000 fffff800`02e4f888 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c280 fffff800`02da7bf5 : 00000000`8d2011eb 00000000`00000000 00000000`8d2011eb 00000000`00000064 : nt!KiPageFault+0x260
fffff800`00b9c410 fffff800`02da7ddb : 00000000`00000064 00000000`00000000 00000000`8d2011eb 00000000`00000000 : nt!PpmPerfRecordUtility+0x245
fffff800`00b9c480 fffff800`02d7925c : fffff800`00000001 00000000`00000000 fffff800`00000000 fffff800`00b9c600 : nt!PpmCheckRecordAllUtility+0xfb
fffff800`00b9c510 fffff800`02da9830 : 00000000`0020b377 fffff800`00b9c600 00000000`00000001 fffff800`02ccba9a : nt!PpmCheckRun+0x8c
fffff800`00b9c540 fffff800`02ccdfa6 : fffff800`00b9c630 00000000`00000000 00000000`40870a88 00000000`00000003 : nt!PpmCheckStart+0x40
fffff800`00b9c570 fffff800`02ccd326 : fffff800`02e62290 00000000`00011486 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02ccde7e : 00000002`923dc5ea fffff800`00b9cc58 00000000`00011486 fffff800`02e3e348 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02ccd697 : 00000000`8d200fc1 00000000`00011486 00000000`8d200fe1 00000000`00000086 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02cca6fa : fffff800`02e3ae80 fffff800`02e48c40 00000000`00000000 fffff800`02de0c80 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PpmPerfRecordUtility+245
fffff800`02da7bf5 420fb70482      movzx   eax,word ptr [rdx+r8*4]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!PpmPerfRecordUtility+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0xA_nt!PpmPerfRecordUtility+245

BUCKET_ID:  X64_0xA_nt!PpmPerfRecordUtility+245

Followup: MachineOwner
---------
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