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Windows 7: Help! BSOD due to ntkrnlpa.exe

23 Mar 2010   #11
blueumbrella

Windows 7
 
 

Ok, let see what the hell is wrong here... Yesterday alone there were 2 dumps, again coming out of nowhere.

I always install updates as soon as they're available (my ThinkPad updates are installed using its official "System Update" software). Now I start thinking if the latest versions are good or bad to the system. If they cause BSOD, in the future should I not update them as long as the system runs ok?


My System SpecsSystem Spec
.
23 Mar 2010   #12
blueumbrella

Windows 7
 
 

one more, just 1 minute ago...
My System SpecsSystem Spec
23 Mar 2010   #13
usasma
Microsoft MVP

 
 

Have you started using Driver Verifier as I requested in my original post? The last 3 BSOD's don't mention that Driver Verifier is running

Additionally, since the symbols aren't working correctly, the BSOD doesn't give us any further information.

Please compare this list of older drivers with the original list. These drivers need to be either removed or updated. Anything dated 2007 and earlier probably doesn't know about Win7 - so it's compatibility is in question.
Code:
Alidevice.SYS Sun Jul 13 04:10:10 2008
HSX_CNXT.sys Fri Dec 22 14:48:52 2006
HSX_DPV.sys  Fri Dec 22 14:50:21 2006
HSXHWAZL.sys Fri Dec 22 14:49:02 2006
mdmxsdk.sys  Mon Jun 19 17:26:59 2006
psadd.sys    Mon Feb 19 13:56:45 2007
PxHelp20.sys Wed Jun 20 18:26:00 2007
rimmptsk.sys Wed Nov 16 21:28:31 2005
rimsptsk.sys Thu Dec 22 03:02:21 2005
rixdptsk.sys Tue Nov 14 20:35:19 2006
smiif32.sys  Mon May 12 05:01:06 2008
sncduvc.SYS  Mon Dec 29 04:13:29 2008
tifsfilt.sys Wed Aug 29 08:37:17 2007
timntr.sys   Wed Aug 29 08:13:12 2007
Tppwr32v.sys Thu Jun 12 22:27:57 2008
Uim_IM.sys   Sat Dec 13 06:02:30 2008
UimBus.sys   Sat Dec 13 06:02:24 2008
UimFIO.SYS   Sat Dec 13 06:02:25 2008
WinVd32.sys  Wed Dec 31 11:26:00 2008
xaudio.sys   Tue Nov 28 19:44:50 2006
Summary of BSOD:
Code:
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Tue Mar 23 14:41:27.371 2010 (GMT-4)
System Uptime: 0 days 3:23:23.415
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BUGCHECK_STR:  0x50
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Mon Mar 22 19:11:53.033 2010 (GMT-4)
System Uptime: 0 days 6:43:06.077
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BUGCHECK_STR:  0x50
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Mon Mar 22 12:27:55.561 2010 (GMT-4)
System Uptime: 0 days 0:15:43.605
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BUGCHECK_STR:  0x50
My System SpecsSystem Spec
.

24 Mar 2010   #14
blueumbrella

Windows 7
 
 

I just tried the Driver Verifier once. Windows failed to restart immediately after. BSOD (different from previous memory dump) appeared with one line pointing to "UIM_IM.sys Address 86BC2A97 base at 86BC1000 DateStamp 49439646". I manually shut it down. Then it started into the Startup Repair program and suggested me go back to the last restore point. I yes it and it restarted successfully, I find no extra minidump file in the windows\Minidump directory.

I then googled "UIM_IM.sys" and found it's a driver from Paragon. I did install a Paragon Backup software long ago and already uninstalled it. Can I now just delete that file in windows\system32\drivers, or how can I remove it?
My System SpecsSystem Spec
24 Mar 2010   #15
usasma
Microsoft MVP

 
 

Uninstall the Paragon program.
Then go and check to make sure that the UIM_IM.sys driver is gone from C:\Windows\System32\drivers
My System SpecsSystem Spec
24 Mar 2010   #16
blueumbrella

Windows 7
 
 

It has been uninstalled long ago. UIM_IM.sys is still there.
My System SpecsSystem Spec
25 Mar 2010   #17
usasma
Microsoft MVP

 
 

I'm a firm believer in using uninstall utilities rather than ripping things out by the roots.
But, at times, there is justification for manually removing things.

I'd suggest renaming it to something like UIM_IM.BAK
Also rename these other 2 Paragon drivers:
UimBus.sys Sat Dec 13 06:02:24 2008
UimFIO.SYS Sat Dec 13 06:02:25 2008

Then, use this free utility to locate the entry that's still loading any of the Paragon stuff: Autoruns for Windows
My System SpecsSystem Spec
25 Mar 2010   #18
blueumbrella

Windows 7
 
 

UIM_IM.sys and the other two have been renamed. I've run the verifier several times more, here is what I got:

SPBBCDrv.sys caused a failure to start. It's associated with Symantec, which says it would be false alarm (see here). So I just excluded it from the verifier's checklist.

Restarted again and another driver WinFl32.sys caused a failure. It's generated by a software called "Folder Lock", which I uninstalled last month. So I just renamed it.

Now the system starts successfully. Let's see...

BTW, Autoruns is such a neat handy tool for debugging. Thanks!
My System SpecsSystem Spec
25 Mar 2010   #19
usasma
Microsoft MVP

 
 

STOP using Driver Verifier for now.
If you get another BSOD - then use Driver Verifier.
Include ALL 3rd party drivers (including Symantec/Norton) when using Driver Verifier.

Symantec/Norton can cause false positives - BUT - they can also be your problem.
The test to rule out Norton (after using Driver Verifier) is as follows:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
My System SpecsSystem Spec
26 Mar 2010   #20
blueumbrella

Windows 7
 
 

Thanks for the instructions. I've stopped the verifier.

Actually since I completely removed the ThinkPad Power Manager and its driver, I haven't experienced another BSOD. Let's see if that's the real cause...
My System SpecsSystem Spec
Reply

 Help! BSOD due to ntkrnlpa.exe




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