Win 7 crashed when I installed MSE


  1. christy555
    Posts : 3
    windows 7 32bit
       New #1

    Win 7 crashed when I installed MSE


    Hi new to this forum,
    I've just uninstalled avast off my laptop and installed Microsoft Essentials and when it went to run the inital scan the whole comp crashed. I couldn't bring up task manager or anything, I've tried restarting but I can only get as far as my desktop and before anything gets a chance to load up it crashes again.

    I've got a legit copy of 7 32bit and did a fresh install has been working perfectly until now on my ASUS x59 Gl series.

    Has anybody out there got a clue what has happened and how I can fix it.

    I'm writing this off another laptop in my house.
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    Welcome!

    Does it give you a BSOD? If so, follow the instructions here for uploading your dmps: https://www.sevenforums.com/crash-loc...d-problem.html

    If not, you may want to do a System Restore, using method 2.
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  4. electrotune1200
    Posts : 914
    Windows 8 Pro
       New #3

    Are you able to boot to from your Windows 7 disc?

    If your machine is unstable at startup, maybe try a repair install.
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  6. christy555
    Posts : 3
    windows 7 32bit
    Thread Starter
       New #4

    Cheers for the advice,
    Don't get BSOD just freezes. Did a system restore and re-downloaded to try again installed and updated fine then when I went to run first scan it stalled and froze. Gone back to Avast for now bu I've heard good reviews about this so would like to try it out.
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  7. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #5

    Perhaps Avast left pieces of itself behind when you uninstalled it.

    I would suggest uninstalling it with Revo Uninstaller, and running an extended scan.
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  8. christy555
    Posts : 3
    windows 7 32bit
    Thread Starter
       New #6

    Cheers,
    Will give it a try and post results.
    Thanks
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