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Windows 7: Win 7 crashed when I installed MSE

14 Mar 2010   #1

windows 7 32bit
Win 7 crashed when I installed MSE

Hi new to this forum,
I've just uninstalled avast off my laptop and installed Microsoft Essentials and when it went to run the inital scan the whole comp crashed. I couldn't bring up task manager or anything, I've tried restarting but I can only get as far as my desktop and before anything gets a chance to load up it crashes again.

I've got a legit copy of 7 32bit and did a fresh install has been working perfectly until now on my ASUS x59 Gl series.

Has anybody out there got a clue what has happened and how I can fix it.

I'm writing this off another laptop in my house.

My System SpecsSystem Spec
15 Mar 2010   #2

Windows 7 Professional x64


Does it give you a BSOD? If so, follow the instructions here for uploading your dmps:

If not, you may want to do a System Restore, using method 2.
My System SpecsSystem Spec
15 Mar 2010   #3

Windows 8 Pro

Are you able to boot to from your Windows 7 disc?

If your machine is unstable at startup, maybe try a repair install.
My System SpecsSystem Spec

15 Mar 2010   #4

windows 7 32bit

Cheers for the advice,
Don't get BSOD just freezes. Did a system restore and re-downloaded to try again installed and updated fine then when I went to run first scan it stalled and froze. Gone back to Avast for now bu I've heard good reviews about this so would like to try it out.
My System SpecsSystem Spec
15 Mar 2010   #5

Windows 7 Professional x64

Perhaps Avast left pieces of itself behind when you uninstalled it.

I would suggest uninstalling it with Revo Uninstaller, and running an extended scan.
My System SpecsSystem Spec
15 Mar 2010   #6

windows 7 32bit

Will give it a try and post results.
My System SpecsSystem Spec

 Win 7 crashed when I installed MSE

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