Windows 7 Freezes and Requires power off


  1. foolsfortune
    Posts : 5
    Windows 7 x64
       New #1

    Windows 7 Freezes and Requires power off


    I "upgraded" to Wndows 7 as I was re-formatting and figured it was a good idea at the time. It has been no fun at all up to this point!

    At first I noticed that if I left the machine on overnight with files and/or browsers open, when I came back in the morning it will have restarted sometime during the night and will be sitting on the log in screen.

    I didn't worry too much about it but now it has decided to just freeze up. First everything becomes un-clickable and then the cursor freezes up.

    Ctrl-Alt-Dlt doesn't work so the only way to get out of it is to push and hold power and reboot that way.

    I have read TONS of threads on here and other forums about this issue and I have done a great many of the suggested fixes such as:

    - Switched to high performance power scheme
    - Updated Windows
    - Updated all drivers
    - Uninstalled Zone Alarm and replaced it with Kapersky 2010
    - Forced the LAN to never go to sleep


    I checked the event log after one of the freezes and found multiple occurrences of
    the error that refers to SChannel Event i.d. 36888

    - This happens even when I have no browser windows open
    - I am using Firefox
    - I have restored back to the earliest point, but the machine hasn't really EVER been 100% so there kind of is no good point to restore back to

    I was about to format and reload (using 32 bit version this time) when I read that people had reinstalled and still had the problem.

    I will provide more system info tomorrow providing I can keep the machine running long enough.

    Thanks
    Mike
      My Computer
    Quote Quote

  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    Welcome!

    Maybe a repair install will take care of the problems.
      My Computer
    Quote Quote

  4. brady
    Posts : 1,426
    7 Pro
       New #3

    Would start with disabling anything that allows any device to sleep.
    ie: video card, monitor etc...

    Boot into Safe mode and let it sit for a bit, see if it still generates the event log.
      My Computer
    Quote Quote

  6. foolsfortune
    Posts : 5
    Windows 7 x64
    Thread Starter
       New #4

    Safe mode


    Ok, I've rebooted the machine in safe mode and left it for 3 hours and so far so good!

    I had already disabled anything going to sleep unless I missed something. I just changed the power mode to high performance where it keeps everything on. Is there somewhere else to choose not to let anything go to sleep?

    If it persists I'll try the repair install route.

    Thanks
    Mike

    p.s. I sthere something I can be checking in safe mode? When I go check the systems properties, I see that Microsoft Terado tunneling adapter failed to start.

    It also says that the Roxi SoftSCSI Host adapter (AMD 64) failed to start. I have no SCSI devices and am using an Intel processor.
      My Computer
    Quote Quote

  7. brady
    Posts : 1,426
    7 Pro
       New #5

    In safemode it's normal to see those "failed to start" due to the limited services and drivers being loaded. It sounds like we're on the right track, Do you have power options in your bios? Check those, make sure they're set to never sleep (or closest option to that).

    Reboot into normal mode then check your event logs again, let me know what you find.
      My Computer
    Quote Quote

  8. foolsfortune
    Posts : 5
    Windows 7 x64
    Thread Starter
       New #6

    I have power options in my bios but I dont' see anything that set things to go to sleep.

    When I rebooted it was grinding away for a while while I did something else...and then it froze again...

    Let's see if I did this event log deal properly...


    Code:
     
Information 16/03/2010 7:58:54 PM Service Control Manager 7036 None
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Information 16/03/2010 7:12:41 PM Service Control Manager 7036 None
Information 16/03/2010 7:12:40 PM Service Control Manager 7036 None
Information 16/03/2010 7:12:40 PM Service Control Manager 7036 None
Information 16/03/2010 7:12:40 PM UserPnp 20010 (7010)
Information 16/03/2010 7:12:40 PM Service Control Manager 7036 None
Information 16/03/2010 7:12:39 PM Service Control Manager 7036 None
Information 16/03/2010 7:12:39 PM Dhcp-Client 50037 Service State Event
Information 16/03/2010 7:12:39 PM DHCPv6-Client 51047 Service State Event
Information 16/03/2010 7:12:40 PM EventLog 6006 None
Information 16/03/2010 7:12:37 PM Winlogon 7002 (1102)
Information 16/03/2010 7:12:37 PM USER32 1074 None
Information 16/03/2010 7:12:24 PM USER32 1074 None
    Last edited by Brink; 21 Mar 2010 at 22:31. Reason: added code box
      My Computer
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  10. foolsfortune
    Posts : 5
    Windows 7 x64
    Thread Starter
       New #7

    I thought I had this beat until it crashed again today. Brady, are you still with me?

    I MUST get this solved...I use this machine for my home biz and need to have things working 100%
      My Computer
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  11. foolsfortune
    Posts : 5
    Windows 7 x64
    Thread Starter
       New #8

    Here's the latest from when I left it on over night with nothing running and switched it on tonight...

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 4a
    BCP1: 000000007771FF2A
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF880039E1CA0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\032310-21075-01.dmp
    C:\Users\Mike\AppData\Local\Temp\WER-6546925-0.sysdata.xml

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  12. eddyxwb
    Posts : 2
    window 7
       New #9

    I am having the same issue and I can't seem to pinpoint the problem. I contacted Gateway and they pretty much tells me to reset my IE setting to default.

    Any suggestion?
      My Computer
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